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“Excellent housekeeping”
Review of Ezdan Hotel

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Ezdan Hotel
Ranked #29 of 135 Hotels in Doha
Rome, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent housekeeping”
Reviewed 15 July 2014

I live in tower 4 since last year. I would like to thank Virginia and Il for their excellent work as housekeeping. Very good service, cleaning,availability and politeness. I am really satisfied of them and I hope they could stay in my floor for a long time. Thanks again.

  • Stayed August 2013, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 354Franco_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary R, Customer Care Supervisor at Ezdan Hotel, responded to this review, 24 July 2014
Dear Mr. Franco,

Thank you for your continued patronage at Ezdan Hotel and Suites.

We are pleased to know that we are meeting your expectations while you continue your stay with us, as this is the level of service we strive to deliver for all our valued guests. Our team is very appreciative of your kind words and rest assured we will share this with them.

Again, we are grateful for your feedback and should you need any assistance during your stay, please contact me or any of our team members who are more than willing to assist you, anytime.


Your Sincerely,

Mary Rosales
Customer Care Supervisor
ezdan.customerservice@ezdanhotels.qa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,389 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (470)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Doha, Qatar
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 14 July 2014

I stayed in Ezdan for a few months and have to recommend them for best value in Doha for accommodation with the following facilities
Outdoor pool - excellent size, lots of comfortable sun loungers, towels supplied, good snack bar service at the pool, lovely (but a little slow) poolside restaurant, and full time life guard on duty.
Gym - lots of good equipment and ladies gym. Cool and nice view of pool.
Shop - handy grocery shop with all the basics you need.
Transport - good driver service at the front door. Never had to wait longer than 3 or 4 minutes for a car.
Housekeeping - great. Lovely clean apartment twice a week with fresh bed linen and towels.
Reception - great staff in particular Rachel in Tower 2 Reception. Big thanks to her for all her friendliness and support.
Room décor - Not ultra modern or glamorous but functional and comfortable. I think the standard of rooms vary. Mine was fine but I had seen others and they weren't great.
Noise - reason I moved out! Lot of building work around especially the QP building next door. Constant beeping from forklifts and reversing trucks during the night.
View - my view in tower 2 had lovely view of pool and you could see Corniche and Islamic Museum between the buildings.
Location - walking distance to city centre shopping centre, Marriot, The Gate Mall, etc.and lots of restaurants within reach
Parking - no issue. On the street or in the parking within the complex
Other comments - all nationalities in this accommodation.
Security - very vigilant. Don't allow guests after 7pm. Found this to be a problem but if they register their ID they may finally be let in to visit. Found this to be embarrassing when guests called.

Summary - best value for what you get in West Bay!

  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank SMCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 July 2014

I'm living here with a one year contract.

The staff is really polite and always helpful.

The major complain I have is the internet connection. In 2014, in a hotel which is supposed to serve tourists, business people and expatriates it is not acceptable to offer such a bad internet connection. Might as well be honest and tell the clientes "don´t count on our provided internet, because it's terrible!".

Please improve the internet!

  • Stayed May 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank joao c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skopje Region, Republic of Macedonia
1 review
Reviewed 13 July 2014

I live in this hotel for 7 months and I am very pleased from the room facility. I'm really satisfied with the room attendants, and the two boys Jocel and Carlo who are cleaning my room.They are very friendly, hard working and helpful which is very rare in this days. All my compliments for both of them.
Rada

  • Stayed November 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rada A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary R, Customer Care Supervisor at Ezdan Hotel, responded to this review, 24 July 2014
Dear Mr. Rada,


Thank you for your kind review during your stay with us at Ezdan Hotel and Suites.

We are pleased to know that we are meeting your expectations and the team is very appreciative of your kind words. We strive to deliver the kind of service to exceed guest’s expectations and your comments motivate us to be consistent with our goal to move Ezdan Hotel and Suites to the next level.

Again, your feedback is greatly appreciated and should you need any assistance to make the remaining of your stay comfortable, please contact me or any of our team members anytime.



Your Sincerely,

Mary Rosales
Customer Care Supervisor
ezdan.customerservice@ezdanhotels.qa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
French Riviera - Cote d'Azur, France
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

I spent about one month here. The hotel facility is ok, but room service is good. The room attendants (Redwin, Vikram) clean the bathroom and change bed sheet every 2-3 days. They are friendly and helpful. The supervisor (Rohan) will always make sure everything is ok. Overall good value for money in a good location in Doha.

Room Tip: Tower 3 Studio Apartments are a little larger than Tower 4.
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Seamus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary R, Customer Care Supervisor at Ezdan Hotel, responded to this review, 29 July 2014
Dear Mr. Seamus,

Thank you for sharing your kind review about your stay at Ezdan Hotel and Suites.

We appreciate you highlighting our location in the heart of Doha and thank you for acknowledging the hospitality and services provided by our housekeeping team, as this is the level of service we strive to deliver for all our valued guests. Your valued comments are motivating as this helps us realize that we are consistent with our goal to move Ezdan Hotel and Suites to the next level.

We hope that for your next visit to Doha, you will choose us again and we would love to welcome you back at Ezdan Hotel and Suites.


Your Sincerely,


Mary Rosales
Customer Care Supervisor
ezdan.customerservice@ezdanhotels.qa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
abu dhabi
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

I been staying at Ezdan for a little over a month and its been good value for money considering that its located in the heart of Doha's business district. But otherwise the hotel has its flaws and for one it does not provide some popular English & Sports TV channels. Also its a pitty that breakfast is not included.
But yes, the staff are very friendly and very helpful.

  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank don j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
3 reviews
3 hotel reviews
Reviewed 12 July 2014

after moving to tower 4, I discovered the real meaning for house keeping as Mr. Kenawy & Mr. Jayantha is always outstanding in maintaining the cleanness and put the room in the standard of hospitality apartment , they are Very proffessional and supportive. May I would be looking forward to continue my stay in future for this type of service.

Room Tip: Rooms on Tower 4
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Egyptian007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary R, Customer Care Supervisor at Ezdan Hotel, responded to this review, 29 July 2014
Dear Guest,

Thank you for providing details about your recent stay with us at Ezdan Hotel and Suites.

We are delighted to know that we were able to meet your expectations during your stay with us and felt well-looked after by our housekeeping team, as this is the level of service we strive to deliver for all our valued guests. We want to assure you that the new management is working hard to enhance our products and services to higher standards in order to move Ezdan Hotel and Suites to the next level.

We do hope you will stay with us again on your next visit to Doha and we would love to welcome you back at Ezdan Hotel and Suites.


Your Sincerely,

Mary Rosales
Customer Care Supervisor
ezdan.customerservice@ezdanhotels.qa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ezdan Hotel

Property: Ezdan Hotel
Address: West Bay Al Dafna, Doha 23488, Qatar
Phone Number:
Region: Qatar > Doha
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Doha
#28 Luxury Hotel in Doha
#34 Business Hotel in Doha
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ezdan Hotel 4*
Number of rooms: 3000
Official Description (provided by the hotel):
Ezdan Hotel, West Bay is not just a place that provides affordable accommodation; it is a community of people from around the globe. Accommodation ranging from a single room for a single night to apartments with three bedrooms can be your place to stay or let it be your home for years to come. While it is the largest hotel in Qatar, our staff is passionate about providing individualized service to our guests. Our guests often remember our staff members and actually ask for them by their first names. Our Atrium boasts amenities that would serve guests from all walks of life. Olympic size swimming pool, kids’ playground, game room, sports cafe, international restaurants, pool-side food-stand and much more… Our guests are able to spend extended period of time without even going out of the building. Ample parking inside takes the burden away of securing your vehicle overlooking the Arabian Sea is certainly a view that creates memories. Taking a stroll around the Corniche which hugs the shore-line is an added benefit to those who like to walk or run with a breathtaking view. Our Ezdan Community enjoys the following: • 3,000 rooms of unparalleled luxury units and hotel rooms • Olympic size swimming pool • Health club with all equipment • International restaurants • A supermarket for your convenience • Fully equipped conference center with a wedding venue • Within walking distance to the largest shopping mall in the city • 25 minutes to Hamad International Airport Ezdan Hotel and Apartments invite you to indulge in an exclusive lifestyle of comfort and convenience in the heart of Doha city. Ezdan Hotel and Apartments bring together a combination of spectacular views, a vibrant community and a premium location in a comfortable setting. ... more   less 
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Also Known As:
Ezdan Hotel And Suites
Ezdan Hotel Doha

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