Arrived from the UK early August 2010, for purposes of pilgrimage.
I cant put into words how the stay at the hotel hurt and disappointed me.
No transfer from airport to hotel, a 30 minute taxi ride.
On arrival 1 night stay taken as deposit using credit card.
On leaving they said their card reader machine was not working. This is on the morning of my flight home. They suggested I take a taxi to the nearest cash machine as the machine at the hotel was out of service too. They also used their "special rate" for dollar rate conversion which was not correct, asked for excessive syrian pounds.. Notwithstanding I would be out of pocket withdrawing cash. The taxi ride was 30 minutes to the machine where I got dollars and then on return to the hotel I was shocked that the hotel did not pay for the taxi journey into town!!
I was late for my flight but caught it fortunately.
The last morning of the visit was the only one where I could have breakfast and on my return home found I had awful diarrhoea.
The staff at the hotel were indifferent and unhelpful of course nothing like ordinary syrian people who were welcoming and kind.
I would never recommend this place at a quarter of the price especially to a weary pilgrim from far away. Whilst the room was not at all bad the overall hotel experience was not good.