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Kingsgate Hotel Abu Dhabi
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Reviews (131)
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All reviewsfew channelsand free wi fidecent locationquiet roomminute walkroom servicecomplimentary breakfastone night staynice hotelcomfortable staystandard roomstayed for nightslate checklobbysupermarketgymarabic
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Reviewed 6 February 2014

we arrive after midnight. the staff was really rude and disrespectful, Not organized reservation .Behavior of front desk staff was bad. When I left my car they asked for 200 AED as security deposit which I paid,but i been traveling all over the world and i never found that i has to paid this when the rates are quite expensive anyways. .
we called 3 times before to get there as we got lost and nobody from reception was helpful. once we got there, the receptionist was so rude, they don't have car park (previous paid), don't have WiFi (previous pay, just lobby) they said we don't have internet in the room and they we found the cable, i call them and they said 'internet it is just in the lobby'. next morning we asked and the manager said yes we do have... when we explained whats happens the previous night, he made up an excuse like 'yes, internet wasn't working yesterday'....
we had said that it was extremely forbidden to smoke in that room (906) once we got there, it was a terrible smoke smell and and ashtray with lighter there.
absolutely disappointed
Will never stay in this hotel again.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Eiforina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsgate_Abudhabi, General Manager at Kingsgate Hotel Abu Dhabi, responded to this reviewResponded 13 October 2016

Dear Our Valued Guest,

Thank you for choosing to stay at Kingsgate hotel, It was indeed a pleasure to have you here as our guest.

We highly appreciate your kind and honest comments about your experience with us and trust that we will share this to the entire team. We will also look into your highlighted points and assure you a better service and experience in the future.

Looking forward to welcome you back.


Thank you once again,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

the rate was wamazing,and it was soo close to abu dhabi mall less than a 5 minute walk.Check in was no hassle,the rooms is clean fresh amazing and the bathroom is clean and tidy ,had a wonderful stay especially for the rate i paid.happpy alll the way to check out

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Ruwaaida G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsgate_Abudhabi, General Manager at Kingsgate Hotel Abu Dhabi, responded to this reviewResponded 13 October 2016

Dear Our Valued Guest,

Thank you for choosing to stay at Kingsgate hotel, It was indeed a pleasure to have you here as our guest.

We highly appreciate your kind and honest comments about your experience with us and trust that we will share this to the entire team. We will also look into your highlighted points and assure you a better service and experience in the future.

Looking forward to welcome you back.


Thank you once again,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

I stayed here for more than 4 times. I neat and clean hotel. The staff is cordial with guests. The lighting in the rooms are little dull. Its location is its value. Nearby is the shopping mall KM Hypermart and Abu Dhabi Mall.

Room Tip: Rooms facing Mosque side ( Behind ) above 7 - 8 floors.
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Abhinav K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsgate_Abudhabi, General Manager at Kingsgate Hotel Abu Dhabi, responded to this reviewResponded 13 October 2016

Dear Our Valued Guest,

Thank you for choosing to stay at Kingsgate hotel, It was indeed a pleasure to have you here as our guest.

We highly appreciate your kind and honest comments about your experience with us and trust that we will share this to the entire team. We will also look into your highlighted points and assure you a better service and experience in the future.

Looking forward to welcome you back.


Thank you once again,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

I was staying here on a 5 day business trip. I arrived early and was offered a twin with the option to change later. The room allocated was OK but was next to the lifts and at the back so I was woken by calls to prayer at 5.35. I asked to move and was given a room on the 8th floor at the front, where I stayed for the remaining nights.

The pluses. The room was very quiet and I did not hear any noise from rooms above or to the side. The bed was comfy. There is broadband in the room and a fridge. I could put a latch lock on the door so felt secure at night. There is a large bath, and very spacious bathroom. The aircon was excellent. As I was on the 8th floor the room was not overlooked and got sun shining in the room in the afternoon. The staff were extremely helpful and responsive

The minuses. No wifi in the room (payable in lobby), no bar or pool, or anywhere to sit out (which would have been nice in December temps) The carpet was stained. There was a plastic mattress cover which I disliked.

I dont know how much the room cost as I was not paying for it

  • Stayed: December 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KfromWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsgate_Abudhabi, General Manager at Kingsgate Hotel Abu Dhabi, responded to this reviewResponded 13 October 2016

Dear Our Valued Guest,

Thank you for choosing to stay at Kingsgate hotel, It was indeed a pleasure to have you here as our guest.

We highly appreciate your kind and honest comments about your experience with us and trust that we will share this to the entire team. We will also look into your highlighted points and assure you a better service and experience in the future.

Looking forward to welcome you back.


Thank you once again,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

This Hotel provides good service to its Guest and its one of the Value for Money Hotels in and around Abu Dhabi. The Morning Breakfast is really good and very appetite & healthy and that to i got for complimentary when i stayed their for 10 days during my visit for the first time to Abu Dhabi. The rooms are well maintained and clean, without too much crowd its the best place to stay when you are in business trips why because its so peaceful. The hotel is well accessible because of its location and close by Abu Dhabi Mall which gives you a nice evening window shopping experience. Overall love to come back for a stay.

  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kamgates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsgate_Abudhabi, General Manager at Kingsgate Hotel Abu Dhabi, responded to this reviewResponded 13 October 2016

Dear Our Valued Guest,

Thank you for choosing to stay at Kingsgate hotel, It was indeed a pleasure to have you here as our guest.

We highly appreciate your kind and honest comments about your experience with us and trust that we will share this to the entire team. We will also look into your highlighted points and assure you a better service and experience in the future.

Looking forward to welcome you back.


Thank you once again,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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