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“it was excellent service ,I love it.”

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One to One Hotel - The Village
Ranked #81 of 128 Hotels in Abu Dhabi
dubai
1 review
“it was excellent service ,I love it.”
Reviewed 21 August 2012

It was first time for me,staying in your hotel but i really enjoy the time being there.every moment i feel relax.you have execellent customer service,best rooms and it was very nice.all the staff are doing the best service to make us feel happyand satisfied.If i have a chance to go to Abu dhabi again i prefer to stay in your hotel.you even give us very nice room.FOR YOU MY REVIEW IS EXCELLENT.

  • Stayed August 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank marieldubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 2 September 2012
Dear Marieldubai,
Thank you very much for choosing to stay at One to One Hotel- the Village and for taking the time to provide us feedback on your recent experience with us.
We are pleased to hear that you had an enjoyable stay with us. One to One Hotel- the Village prides itself on delivering exceptional service to all our guests and we are happy to hear that our hotel impressed you!
We are very lucky to have such wonderful staff on our team to give great attention to our guests and provide the kind of customer service that we strive for. Rest assured that our team will continue to do its utmost to offer our guests service excellence.
Thank you again for your sincere comments and we look forward to welcoming you back in the near future!

Sincerely,

Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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English first
Abu Dhabi
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2012

Last Thursday, I had a friend visiting from Lebanon and wanted to go for shisha after iftar. I called the hotel to check about their tent, the receptionist gave me the info needed, which was totally incorrect when we got there, we should have had reservation, and there is a minimum spent! When I spoke with Mr Elias, the manager, and expressed my disappointment about the missing info provided, while he refused to let us come in and arrange a table (and we are only a table of 2) he walked me from the tent to the reception of the hotel to confront the receptionist of the hotel which denied every single details ( which is obvious in front of her manager). Being a hotelier and working in the same filed, I find this unacceptable and extremely rude! and being regular client to that hotel, will never go back!!!

Stayed August 2012, travelled with friends
Helpful?
Thank Elias E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 2 September 2012
Dear Elias E,

Thank you for taking the time to provide us feedback on your recent experience with us.
It is indeed regretful that you experienced a disappointing level of service during your most recent visit to One to One Hotel- the Village.
We do take all reviews seriously and appreciate your honest feedback. We assure you that we will look into your comments, and will take the corrective measures necessary so as to ensure the unforgettable service that we promise.
We sincerely hope that you will consider a return visit and allow us the opportunity to provide you with excellent service to meet your expectations once again.

Sincerely,

Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 27 July 2012

my lovely husband took me for iftar at one to one and after i entered the village club tent and i saw how many people there i was expecting that will not receive any service from the staff it was so busy. but i was really surprised of the service, they didnt let me feel missing anything and the food was delicious specially the kharof mahshi.
We stayed for the night in a suite and i really recommend this suite to all (01 type) . i have stayed in this hotel three times for the last 2 years and this time was the best.
The only thing which is missing that you cannot have a connecting room to the suite so you can have two bedroom. but its OK.

Room Tip: 01 suite type is your best choice ... try it
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nana1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 2 September 2012
Dear Nana1503,

Thank you very much for your review and continued patronage!

We are pleased to hear that you had an enjoyable stay with us at One to One Hotel- the Village. It is our priority to ensure that every guest feels welcome and comfortable during their visit.
It is great to hear that our services and property continue to impress you. We thank you for providing us with such wonderful comments and your kind words about our staff. Seeing that our guests truly appreciate the staff’s hard work and efforts continues to motivate our colleagues to turn moments into memories for our guests. Rest assured that our team will continue to do its utmost to offer our guests service excellence.

Once again, a sincere thank you and we look forward to welcoming you back in the near future!

Sincerely,

Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2012

I had the luck to be very well recomended from a friend/client of mine, on choosing the TVC event and as far per my and my family observations i can tell we was treated with extremly education and professionalism on serving the table with refreshments, coffe and sweets. Regarding the food-buffee was just amaizin, actually i had the plesure to make my compliment directly to the Chef and the Duty Manager taht were extremly gently to came to our table and check on our experince.

I will strongly suggest to all my friends and business partners to join the event during this Holy Month.

Luigi Barcella
email: lb9@eim.ae

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank lb9_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 9 September 2012
Dear Ib9_12,

We truly appreciate you taking the time to share such wonderful comments about our Ramadan tent and team!
We are pleased to hear that you enjoyed a memorable dining experience at The Village Club during Ramadan and extend a warm welcome to see you back for a Daily Theme Night Buffet prepared again by our talented culinary team!
Once again, a sincere thank you and we look forward to welcoming you back in the near future!

Sincerely,

Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2012

Welcoming place, welcoming people.
Nice place to spend either vacation or conduct business trip at the same time where you can invite friends to meet and enjoy restaurants and enjoyable places.

Room Tip: choose your smoking or non smoking area and room
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank George F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 9 September 2012
Dear George F,

I am pleased to read your review of One to One Hotel- the Village. It is a joy to hear you felt truly welcomed during your most recent stay with us as our staff strives to provide exceptional service to our guests to ensure that they feel ‘at home’.
It is wonderful that you got to see so much of what we have to offer; business needs, spa, restaurants, recreation and we appreciate you extending your recommendations! We are delighted that you chose to stay with us and we look forward to having you back in the near future for both business and leisure!

Sincerely,

Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 5 Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 July 2012

One of the better place in abu dhabi to chill out and calm down your nerves. Room size is excellent . may not find any in best of best hotels. Luxurious breakfast . garden restaurant is good with sheesha options and live program. location is also good

  • Stayed May 2012, travelled on business
    • Value
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Helpful?
Thank manish_advises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luzon, Philippines
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2012

when i knew about the summer rates offered by the one to one abu dhabi, i tried to use the summer promotion as much as i can. i love the hotel and i like to stay there when ever i can.

The hotel and the staff there have this strange vibes which attract you to stay with them. i also like the villas style, it gives you the feeling of home and private and personal surrounding. you dont feel monitored when ever you move or doing something.

by the way, ask about the tvc... when i first heard about it i thought its a mobile brand or something. then i found out that it was a club where you can have hubble bubbly, drinks, food and sometime life entertainment... check it out

me and my friends had a great time there and i am sure we will do it again.

Room Tip: choose the one in the high floor for easy access to your villa private swimming pool
See more room tips
  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Analiza H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about One to One Hotel - The Village

Property: One to One Hotel - The Village
Address: Al Salam Street | Eastern Ring, Abu Dhabi 46689, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Spa Hotel in Abu Dhabi
#67 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — One to One Hotel - The Village 4*
Number of rooms: 127
Official Description (provided by the hotel):
One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more   less 
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Also Known As:
1 To 1 Hotel - The Village
One To Hotel
One To Abu Dhabi

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