I arrived at 7am and did not expect to be able to check in so early. After a bit of mucking around, Edwin(?) the young European reception staff said he could not find my booking (even though I booked via their own website). He hardly looked concerned because "Check-in wasn't until 2pm" anyway. Then the story changed to "All rooms were full last night" which I found a little hard to believe. I understand check in is never guaranteed until 2pm but I thought they may have helped to get a room ready for me as soon as they could. No such luck, it seemed too difficult for them to comprehend and to be honest he wasn't all that bothered by my situation.
On returning to the hotel at 1pm, I again surrendered my passport for check in etc etc and was told a room was still being cleaned. You would think they would have organised this sooner since they knew I had been here since 7am. The hotel was dead quiet so it seemed a little slack.
Upon accepting a SMOKING room, I unpacked and settled in only to find there was dry urine all over the toilet seat. It obviously hadn't been touched since the previous guests stayed. Given the extreme difficulty in nearly every request at this hotel I didn't even bother to ask for it to be cleaned - I did it myself.
I stay in various hotels every week and this was certainly one of the worst customer service experiences for a hotel that has such a good rating. No one made any effort to accommodate me whatsoever.
- Official Description (provided by the hotel):
- One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more less
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- Also Known As:
- 1 To 1 Hotel - The Village
- One To Hotel
- One To Abu Dhabi