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“Wonderful”

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One to One Hotel - The Village
Ranked #81 of 128 Hotels in Abu Dhabi
New Lagos, Lagos, Nigeria
1 review
“Wonderful”
Reviewed 5 November 2012

I had a great time there, i was able to relax and study, no distractions, also the hotel wasn't far from malls and other tourist spots.

:) The staff were great, and allowed me check in early and check out late... The food was great, all facilities and services were available.

10 / 10

Room Tip: I was on the top floor, didn't see much traffic
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lanre F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 14 November 2012
Dear Lanre F,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that our staff provided you with the excellent service that we strive for and that you found comfort in your room- and were able to study!
At the Village, we look to provide our guests with a home away from home ambiance- a calm and relaxing atmosphere; good for a time away to refresh and step away from distractions!
Thank you again for your comments, we truly appreciate your feedback and hope to welcome you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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463 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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  • Italian first
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English first
Melbourne, Australia
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 31 October 2012

I arrived at 7am and did not expect to be able to check in so early. After a bit of mucking around, Edwin(?) the young European reception staff said he could not find my booking (even though I booked via their own website). He hardly looked concerned because "Check-in wasn't until 2pm" anyway. Then the story changed to "All rooms were full last night" which I found a little hard to believe. I understand check in is never guaranteed until 2pm but I thought they may have helped to get a room ready for me as soon as they could. No such luck, it seemed too difficult for them to comprehend and to be honest he wasn't all that bothered by my situation.

On returning to the hotel at 1pm, I again surrendered my passport for check in etc etc and was told a room was still being cleaned. You would think they would have organised this sooner since they knew I had been here since 7am. The hotel was dead quiet so it seemed a little slack.

Upon accepting a SMOKING room, I unpacked and settled in only to find there was dry urine all over the toilet seat. It obviously hadn't been touched since the previous guests stayed. Given the extreme difficulty in nearly every request at this hotel I didn't even bother to ask for it to be cleaned - I did it myself.

I stay in various hotels every week and this was certainly one of the worst customer service experiences for a hotel that has such a good rating. No one made any effort to accommodate me whatsoever.

Room Tip: Stay in a better location.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank csp24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 5 November 2012
Dear csp24,
We truly appreciate you taking the time to detail your most recent experience with us and thank you for choosing One to One Hotel- the Village during your most recent stay in Abu Dhabi.
We sincerely apologize that we were not able to meet your expectations and for the service you encountered with our front desk and housekeeping, as that is certainly not our standard.
We will certainly share the comments provided with our teams and take immediate action as we view feedback as areas for improvement.
Please allow us the opportunity to discuss these issues with you further,I may be contacted directly at julia.jachowicz@onetoonehotels.com
We hope that we will have the opportunity to welcome you back again and hopefully change your impression of One to One Hotel- the Village.
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2012

Very boutique hotel, beds are comfortable, very spacious rooms. ı took the whole villa that comes wıth a private swimıng pool... staff was very helpful and friendly. We asked where we could find a vending machine with water, and complimentary was brought right up to our room. Left note for cleaning staff for extra supplies and we recevied our requests for the rest of stay no problem

Room Tip: try to book one villa. ıt comes wıth many additıonal values
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jean v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 5 November 2012
Dear jean v,
Thank you so much for your positive feedback about your stay with us!
We are so pleased that you had a wonderful visit and thank you for leaving such a wonderful comment about our team, I’ll be sure to relay your comments to our staff!
Thank you again and we look forward to welcoming you back soon!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Episkopi, Cyprus
Level 5 Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 October 2012

I have just checked out of the one to one hotel and overall am pleased with it. Clean spacious room and good service

Pros:
Clean
Really good service
Large bright room
Free wifi
On site choice of restaurants
Comfortable beds
Large bathroom
Loads of wardrobe space
Flat screen tele' (pretty standard I know but it's a plus)

Cons:
The food is expensive for what you get, really rather expensive actually.
It's dry - no alcohol licence. There are bars all over Abu Dhabi so they can't use the excuse that its a no go. Everyone that I spoke to when told where I was said "oh, the dry one?". For a hotel of this supposed caliber there's really no excuse
It's a little remote and given the price of the food (I'm really not mean but 55ADH for a saucer plate sized seafood salad is extremely expensive even compared to the other 4* hotels in the area. The plate was tiny, like a side plate)

All in all I enjoyed my stay there and if your not interested in having any social life whatsoever where you're staying the one to one is really really good, not great but very nice indeed.

Stayed October 2012, travelled on business
Helpful?
Thank Heathie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 29 October 2012
Dear Heathie8,
Thank you for taking the time to share your recent experience at One to One Hotel- the Village.
We are happy to hear that you found great comfort in your room and the service in the hotel, as we strive to maintain the highest standards of quality.
We are sorry to hear that your dining experience did not meet your expectation and hope you give us another chance to provide an experience worthy of our four-star rating. For an evening of entertainment, please visit our Lebanese Seafood Restaurant for Belly Dance performances or The Village Club for live entertainment every evening!
Thank you again for your feedback and we hope to have the opportunity to welcome you back again!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
1 review
Reviewed 25 October 2012

I stayed in the ONEtoONE hotel for 1 week, and what was different in this experience is that the hotel is in form of a village. Which gives me the feeling of being part of a community, not just a guest in a hotel. Although he was fully booked during my visit, yet the hotel seemed very quiet specially in the evenings. The food is nice, great value for money and the room service is super fast…… the villas interface are covered with stones which made me feel very much home… Their staff were very friendly and supportive and I felt how much they love their job from the way they were dealing with me and other guests… I will certainly come back and recommend this hotel to others…

Room Tip: Select a room on the first floor, close to the main restaurant and facing the swimming pool and the...
See more room tips
  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sami A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 29 October 2012
Dear Sami A,
Thank you for taking the time to share the details of your recent experience at One to One Hotel- the Village! It is always a pleasure to hear from a guest who greatly enjoyed their stay with us and would highly recommend our hotel to other travelers. We are delighted to hear that our staff was able to make you feel at home during your stay and look forward to welcoming you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dammam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2012

Cleaning/houskeeping is not good, some of the furniture/door need maintenance, suffered from 1 hour power faliure, the TV channels is not as as written in the list

AC control panel is not working easly

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alaa Eldin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 21 October 2012
Dear Alaa Eldin R,
Thank you for taking the time to review One to One Hotel- the Village. We regret to hear that your stay was not up to your expectation.
We will spend time to take a closer look into the areas that you have touched upon to look at ways that we can improve upon and ways in which we can make our services more accessible to you.
We do hope for the opportunity to welcome you back again, and hopefully to change your impression of One to One Hotel- the Village.
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 6 Contributor
82 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 13 October 2012 via mobile

I booked this hotel because the concept sounded great and the reviews were good. The staff are excellent, the rooms are lovely, but you hardly see any other guests because of the 'village' style layout, and it can feel a bit like you are th eonly guest in the place. If you want quiet relaxing place, not near to shops or other facilities, then this hotel is perfect, but I found it a bit lacking in environemnt and atmosphere, especailly as I had one free day with nothing to do.

Stayed October 2012, travelled on business
Helpful?
1 Thank MarkLondonMEt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, 21 October 2012
Dear MarkLondonMEt,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that our staff provided you with the excellent service that we strive for and that you found comfort in your room!
At the Village, we look to provide our guests with a home away from home ambiance- a calm and relaxing atmosphere; good for a time away to refresh or to come with your family and children. Therefore, depending on the time of day, different areas of the hotel become busy.
Thank you again for your comments, we truly appreciate your feedback and hope to welcome you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One to One Hotel - The Village

Property: One to One Hotel - The Village
Address: Al Salam Street | Eastern Ring, Abu Dhabi 46689, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Spa Hotel in Abu Dhabi
#67 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — One to One Hotel - The Village 4*
Number of rooms: 127
Official Description (provided by the hotel):
One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more   less 
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Also Known As:
1 To 1 Hotel - The Village
One To Hotel
One To Abu Dhabi

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