Stayed here for a day. Used pool, Spa and restaurant facilities. Our feedback:
Spa/Massage: first if all it's hidden in the basement of the hotel. The entry is very dark and doesn't look inviting. The set up is rather amateurish. Two tea candles were light up in the corner and the rooms and amenities did not remind on a spa but rather on a cheap sauna if a two star hotel somewhere in Europe. There was not much if sensation and the massage was rather average. As a "treat" at the end we got a cup of room warm water out of a plastic cup while standing on the reception desk. Result: I wouldn't recommend to go there.
Pool: the pool is a triangle and given the Hotel is kids friendly, there are plenty of them. The pool is not cooled and hat in June about 37C. The pool appears not very clean either, purely looking at the water drainage which is mouldy and dirty. The changing and pool facilities are not to recommend either. The loos are smelling badly.
The Restaurant: we ordered a burger, asked to get it cut in the middle and no lettuce. Well we got a burger not cut and with lettuce. No napkins no mayonnaise. The bread didn't look to good and I would argue a burger king burger is nicer presented and fresher to what we got.
Service: the UAE is known for excellent service. Unfortunately they haven't heard about it in this hotel. The waiter made the impression of being unwilling to work, being really grumpy and not attentive. We weren't even asked for a new drink after he finally managed to clear the empty ones after 10 mins that we had already finished them.
Summary: in all points it will not score more than a two star hotel.
If someone defines this hotel as four star, than the other 95% of Hotels in Abu Dhabi or Dubai must at least score ten stars.
There is no way one could compare this hotel to any of the other 4-5 star hotels near by.
- Official Description (provided by the hotel):
- One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more less
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- Also Known As:
- 1 To 1 Hotel - The Village
- One To Hotel
- One To Abu Dhabi