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“Very good hospitality” 4 of 5 bubbles
Review of Cristal Hotel Abu Dhabi

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Cristal Hotel Abu Dhabi
Ranked #5 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
1 review
“Very good hospitality”
4 of 5 bubbles Reviewed 30 June 2011

Guests should be asked for their preferred room making time so that they are not disturbed while in the room.
Guests might prefer Internet LAN connection next to the bed in addition to the one provided at the work table.

Room Tip: This hotel is located in an excellent place in AD
See more room tips
  • Stayed June 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gangadhar63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 2 July 2011
Thank you so much for the posted notification, guests such as yourself enable us to maintain the high standards of service expected of us. We are happy that you like our location.

We do apologize for the inconvenience you had with regards to the cleaning time of your room, please be informed that corrective action will be taken to avoid similar situations in the future.

With regards to LAN connection, each rooms has two available connections. One on the executive desk and another on your bedside table. Please inform one of our team if you need assistance on your next visit.

If there is any ways that we can be of further assistance, please do let us know and we are all looking forward to welcome you back at Cristal Hotel Abu Dhabi.

Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,457 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Wellington, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 June 2011

I'm not an experienced traveler with 4 star hotels (preferring more to stay at hostels) but for helpfulness, location and all the bells and whistles (super breakfast, TV, DVD, Internet, etc.) you'd expect at a 4 star hotel, this was super. It was the amazing will to bend over backwards for their patrons that really stood out for me though.

  • Stayed June 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Seasoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 2 July 2011
I would like to thank you for taken your time to provide us your feedback. It is through such feedback that we are able to serve our guest better.

Thank you for choosing to stay with Cristal Hotel Abu Dhabi and we are all looking forward seeing you again on your next stay with us.

If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 24 June 2011

I stay at this hotel every time I go for business. It is not a resort and does not present itself that way.. But it is in the city and close to my office. Staff are great, rooms are very clean and for the price, I can't imagine there is a better deal. It is dry, but not an issue, as there are places around and to cab it to the fancier hotels is cheap. No real negatives. If you are looking for an expat quality hotel in the city for a great price, I highly recommend it.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Woogy1839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 27 June 2011
It is always a pleasure to read such fantastic reviews from our guests. I am most pleased to hear that you enjoyed your stay at our hotel. Our outstanding staff enjoys making our guests feels welcome.

Thank you for choosing to stay with Cristal Hotel Abu Dhabi and we are all looking forward seeing you again on your next stay with us.

If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 22 June 2011

I would love to stay again if I will come to Abudhabi, the only problem is that thet are very strick to check out timing, I asked to check out at 16 hrs as it is too much hot at 13:00 but they hardly they accepted I stay up to 14:30, and you can imagine the temp outside at 14:30 in Abudhabi in Jun, apart from this the hotel wad perfect, clean, nice food, nice staff, car parking available, I like it

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Suwaiq19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 27 June 2011
We appreciate the time and the effort you have taken to share with us your experience at the Cristal Hotel. Guests such as yourself enable us to maintain the high standards of service expected of us.

We noticed that in general you enjoyed your stay however you faced some challenges with your request of extending your check-out timing. We are aware of the weather outside most especially during this season but we do hope that you also understand our hotel policy. In some cases, we do allow extension subject to room availability. If the hotel is on high occupancy, then we alternatively offer for the guest to have a seat in our Blendz Lobby Café or in the lobby itself until the temperature cool down.

I hope this doesn't stop you from coming back to us. Furthermore we would like to apologize for the situation.

Looking forward welcoming you back at the Cristal Hotel.

Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Al Khobar, Saudi Arabia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 21 June 2011

facilities are nice and staff people very gentle and taking care of all

  • Stayed June 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank luca67saudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 3 July 2011
I would like to take this opportunity to thank you very much for your kind review and glad that you have enjoyed your stay with us. I have conveyed your kind words to our staff and very much touched by your thoughtful gesture. Your feedback encourages us to continue to provide outstanding service.

If there is anyways that we can be of further assistance, please do let us know and we are all looking forward to meet you on your next visit at the Cristal Hotel Abu Dhabi.

Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2011

Great rooms and the most comfortable beds. The rooms have everything you would need. Should be a 5 star not a 4 star. Right in the heart of the city of Abu Dhabi. I will be staying there again. It is a must.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tigpies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 22 June 2011
Thank you for your good comments and your kind review. We are happy to know that we were able to meet your expectations and it feels great to read you had a wonderful stay with us.

The most rewarding phrase from you "Should be a 5 star not a 4 star". Very much appreciated. I will convey your kind words to all our team.

Once again thank you and we look forward to welcome you back.

Yours Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lazio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 June 2011

Located in the downtown, right next to the Madinat Zayed shopping centre, Cristal hotel has been an excellent choice for visiting Abu Dhabi in June, since weather is very hot and wet that going to the beach can be considered at least inopportune. Moving in Abu Dhabi by taxi is cheap and quite convenient from this hotel, taking into consideration its central location.
The hotel is elegant, rooms are clean, quite and comfortable, beds are wonderful, the front desk is very serviceable and polite. A rich breakfast buffet and Spa were included in the final price, conversely to most of the other hotels' proposals at a similar cost. The swimming pool is small, but very enjoyable after sauna! Gym is big enough, you can make some work out or jogging on tapis rullant.
Nohing to add: an excellent compromise between value and cost fwhile staying if you intend to visit the city and go shopping. Not the right site if you are looking for clubs, night life or sunbaths.

  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank danguard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 2 July 2011
We would like to thank you for taking time to share with us your experience at the Cristal Hotel Abu Dhabi.

We are happy that you like our location, rooms, spa, the buffet and most especially thank you for the wonderful compliment about our staff. It is always very rewarding for my team and I to know that Cristal Hotel Abu Dhabi have met your expectations.

Thank you once again for taking the time to write the review, I do hope to have the pleasure of welcoming you back to Cristal Hotel sometime in the near future.

Yours Sincerely,

Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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