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“Cristal indeed”

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Cristal Hotel Abu Dhabi
Ranked #10 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Bucharest, Romania
1 review
“Cristal indeed”
Reviewed 19 September 2012

I was a guest in the hotel for more then 25 days over last few months, and Cristal Hotel is one from the best hotels in Abu Dhabi, with confortable and cozy rooms, very good restaurant. I would like to thanks to all staff, in special to Mr. Mohammed, Mr. Ahmed, Mrs. Ivy, Ms. Savel for theyer proffesionalism.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 21 October 2012
Dear Guest,

I would like to thank you for taking your time to provide us your feedback. It is through such feedback that we are able to serve our guest better. All our team members are happy knowing about your good thoughts of them and very much appreciative.

Thank you for choosing to stay with Cristal Hotel Abu Dhabi and we are all looking forward seeing you again on your next stay with us.

Sincerely,

Florentina Luz Daza
Marketing Executive
Cristal Hotels, Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (265)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
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English first
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2012

Do not waste time searching hotel in abu dhabi !!!!!;

CRISTAL hotel is the best compromise between luxury, quiet, and prices in abu dhabi;
Everything is very clean and the staff is very attentive and Professional;

Take a Suite. and you will not regret it.
A Special attention to the night manager very nice and very very Professional
A very good restaurant (no alcool in hotel)

Room Tip: All rooms are excellent
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hassan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 15 September 2012
Dear Guest,

Thank you for the H U G E compliment!
Yes, hotel seekers should indeed take your advise seriously &look no further & book our rooms through our official hotel website for the best rates!

Our Quartz (45sqm), Emerald Suites Hotel (50sqm) & Topaz Suites ( 67sqm at Cristal Salam Hotel ) are indeed exceptional value. Great products, generous in size, & priced at what the 5 star hotels charge for their regular rooms. A steal indeed!

Do try the Topaz Suite the next time!

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Hotels Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2012

I have stayed only 3 nights in the Cristal Hotel Abu Dhabi, and was pleasantly surprised with an upgrade (at two o'clock at night after the arrival of my flight) to one of their suites, with separate sitting area and sleeping area (yes, two big screen TV's)

I would like to comment the shower, which showed quick and abundant hot water. As I have stayed in many hotels, this was a nice change from your ordinary small dribble of water which other hotels name a shower.

The Cristal Hotel is definately worth my recommendation.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Passive62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 21 October 2012
Dear Guest,

It is always a pleasure to read such fantastic review from our guests. I am most pleased to know that the small details of our facilities and services has made a big difference to your experience labeling us "Cristal Clear, top of the line".

Thank you for your recommendation and we all look forward to welcoming you again.

Sincerely,

Florentina Luz Daza
Marketing Executive
Cristal Hotels, Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
1 review
Reviewed 9 September 2012

I was staying in Cristal for about 3 weeks , and the first thing that comes to my mind is the cleanliness that is maintained in the rooms . The rooms are maintained super clean as soon as you are back - room service seems to be rocking . I was impressed with the service that was done by Mr. Robin George . Rooms are spacious , the wifi connectivity is really good - never gets a disconnect , walkable to the supermarkets , pleasant staff across departments . I would really recommend a stay in Cristal . The only area which I would really like to bring to the notice of the hotel management is that they need to moderate the laundry prices which are a bit on the higher side . Overall - I would say this hotel rocks ! Enjoy your stay !

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReachVJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 14 September 2012
Dear Guest,

Thank you for your feedback.

On the basis of what we often hear from our valued guests, I'd like to add to your catchy title, the C for care, comfort, consistency, & central location too!

We stand committed to delivering all of these attributes to you, & other guests, every time you choose to stay at both of our Cristal Hotels in the city.

Thank you again.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Hotels Abu dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
Reviewed 7 September 2012

ll staff were very attentive throughout our stay. I would recommend this hotel to others if they needed to be close to shopping centers etc. The infrastructure around the hotel is conveniently located and easy to use. engineering department was very excellent.i am very thankful to duty engineer in the evening bcoz there was trouble in power supply and ac.he did suddenly find out the problem and he solved it for me. it was surprised he spoke to me my own language which is thamil. my room attendant was also helpful..i am very happy to choose again this hotel when i am coming to Abu Dhabi.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shalu m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 12 September 2012
Dear Guest,

I have been so touched with your kind comment about your recent stay at Cristal Hotel Abu Dhabi. We are sorry that you have to face some troubles with the power supply and ac during your stay, apology for any inconvenience caused. We personally thank you for pointing out these issues and it only makes us more focused on any short falls.
Your inspiring comments about our staff have been passed on to them and it is always very rewarding for my team and I to know that Cristal Hotel Abu Dhabi
will be your first choice in Abu Dhabi.

Sincerely,

Sarah Arganosa
Sales Coordinator
Cristal Hotels, Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
S.E.Asia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 September 2012

I have stayed in this hotel as well as its sister hotel (Cristal Salam) a few times and they are still the best so far with their excellent services, quality of room, price, complimentary parking, free wifi and close proximity to supermarket and restaurants in Madinat Zayed shopping centre area. All the hotel staff I met provided excellent services. Special thanks to the check in officer and Ms. Leizyle (not fully correct spelling) for giving me an upgraded room and a late check out, respectively.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A-square
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 8 September 2012
Dear Guest,

It is overwhelming to know that you had a wonderful stay in our hotels. Thank you so much for highlighting the quality of our rooms and the excellent services we provided. It is fortunate that Cristal Hotel is perfectly located in the heart of the city, thus it gives our guests an ample time and convenience to discover the beauty of Abu Dhabi.

Ms. Liezel is so grateful with your kind comments and we are all looking forward seeing you again on your next stay with us.

Sincerely,


Sid Sattanathan
Cluster General Manager
Cristal Hotels, Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 September 2012

This property has fantastic accommodation choices and we selected the deluxe room which has a separate living room and bedroom. We arrived at the airport very early in the morning getting to the hotel around 8am and were checked in immediately and were even given an upgrade.
The suite was huge, 2 TV's, massive bathroom, king bed with more than ample storage and a living area with mini bar, coffee tea making facilities.
We were very impressed with the house keeping staff bringing an iron immediately, the room was very clean and after a few hours nap they came back to replace towels and re make the bed etc.
On our last day we arranged for a late check out which usually means the housekeeping staff come to the room to clean after you have gone, not here. We went out for a few hours and when we came back he was making the bed, replacing towels etc, when we told him we would be out in an hour or so and to leave the room, he said no, and tidied anyway. This meant that once we checked out they would again have to go back to clean. We were very impressed by the service and nothing was an effort. I am not sure but I think his name was Rashin and was from Sri Lanka, and we wanted the management to know he did such a wonderful job.
The price is very competitive and so inexpensive compared to other cities in the world. Should we return to Abu Dhabi we shall most definitely stay at the Cristal.

Room Tip: The website shows images of room types so use it.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3Ponies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 8 September 2012
Dear Guest,

Thank you so much for your positive feedback on the smooth check in and on our spacious suite with its exclusive room amenities and features. We are happy to know that we were able to meet your expectations and it feels great to read you had a wonderful stay with us.
I have conveyed your appreciation to Shiran’s excellent customer service, he is very grateful and flattered with your appreciative comments.

I hope that on your next visit, you will be able to try our Vertical Wine Bar, a perfect place for relaxation where you can enjoy a glass of wine with a plate of Tapas.
We all look forward to having you back soon.

Sincerely,

Sid Sattanathan
Cluster General Manager
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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