We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent value hotel in convenient location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Cristal Hotel Abu Dhabi
Ranked #12 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 25 January 2014

We stopped over for a couple of nights here between the UK and Australia. We were two adults and two kids, and they upgraded us to suite, though I don't think a standard room would have fitted us all in anyway.

The hotel knew ahead of time that there would have been four of us, and we arrived in the evening, so it would have been nice to have had the room configured ready for us, rather than have to wait for housekeeping to bring an extra bed so the kids could sleep. Also, the room smelled *slightly* of smoke, but not enough to insist on a change of room. There's also a mosque nearby; I managed to sleep through the 5am call to prayer, but the missus didn't.

Aside from that, the rooms were all very modern, with a very comfortable bed, and were spotlessly clean. Service was very friendly, and the hotel is centrally located. For example, you could easily walk to the up-market WTC mall in 10 minutes (not that Abu Dhabi is great for walking around).

This is by no means an opulent hotel, but provides great value for money.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 55ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 29 January 2014

Dear C A,

Thank you for your posting.
I am sorry that you had to wait for the room to be ready but truly happy you managed to enjoy your stay with us.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,556)
There are newer reviews for Cristal Hotel Abu Dhabi
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

727 - 733 of 1,556 reviews

Reviewed 21 January 2014

Well located ,resonably rated ,clean & good food accomedation . I strongly recomend it as a site for staying over in Abu Dhabi. The rooms are well organised & furnited ,but need little care on the provision of aminities on longer stays . Gust expect that the hotel take care of that rather than asking for that. Food quality & prices are convenient .

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Issam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 29 January 2014

Dear Issam2013,

Thank you for your comments.
I completely agree with providing the special care for our long term guests with regards to amenities and will share with this our our housekeeping team whom are normally very attentive to such matters.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

The experience has been very good, from the moment I walked in to present. I only have one observation about the room and that of not enough light. Probably not the hotel's issue but more like my issue. I do need ceiling light to see details. I wish they had lighter breakfast option. An all you can eat buffet is great but sometimes just a light continental would be sufficient. Room service can take car of that. The hotel is within walking distance of a big shopping mall with food court. Very convenient. Again, no nonsense and very friendly. Great value for money.

I highly recommend the hotel. I shall come back again.

Room Tip: Smoking is allowed in the Cafe and the Restaurant. So watch out and ask for a table in the non smoki...
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Siamak M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 29 January 2014

Dear Siamak M,

Thank you for your lovely posting.
I am very happy to share with you that in fact the lighting issue is being addressed as it has come up on several occasions.
It is thanks to our guests like you that we are able to address the issues that make the difference.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014 via mobile

Cristal hotel was value for money - we booked a regular room but they upgraded us to a suite because we were first-time guests... That was great! It was not particularly close to any sight-seeing places but we had a rental car so we didn't mind it. The suite was spacious (especially the bathroom) with an adjoining 'living room' and the bed was really comfortable. We didn't want to take the breakfast buffet but went to their in-house cafe on the first floor and it was really good! Good coffee, pastries, and breakfast sets. However, there are two things I want to mention - 1. On the day of arrival, we parked our 4WD at the car park in front of the hotel, and then asked the staff the check-in counter if that belongs to the hotel parking space - he said it was. Two days later, we got a parking ticket! We went to the manager and asked him why would we get a fine and found out from him that this is because the hotel's car park is in fact in the basement. But no one at the point of check-in has told us this! After some near-heated arguments, the solution was for him to take out the security videos and 'see' we have in fact asked the staff about the car-park, because he didn't believe our story. Luckily for us, it was very clear in the video that we gestured to the counter guy about the car (by pointing to it) and he nodded yes. So, fortunately the manager agreed and paid us in cash the 'fine'. Even though he was apologetic and friendly at the end, we we quite peeved that he didn't believe our story when we first told him and had to resort to watching videos! 2. The same staff that checked us in offered to book a place for us at the Emirates Palace for dinner or drinks. After a while, he called our room and said there were no places for drinks, that all were booked out. We then tried calling ourselves and there were definitely still places because there were a few bars in there! So in the end we just made our own bookings. So, bottomline is, hotel itself is alright and I suppose the staff try their best to serve, but the standard is still not there yet, especially if you are a well-travelled person who have seen better.

Stayed: December 2013, travelled as a couple
Thank TravelLynn03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 29 January 2014

Dear TravelLynn03,

Thank you for your comments.
I would like to personally apologize for both incidents as it is certainly not what we are renowned for at the Cristal Hotel Abu Dhabi.
I will be looking into this matter and ensuring it does not repeat itself.
It would truly be my pleasure to welcome you back again to the hotel to showcase our true Cristal hospitality.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014

From beginning to end our experience was just amazing. Prompt check in, lovely big clean room, shower was excellent (great pressure). Breakfast was fresh and tasty. We were travelling with our 2 year old and she had a great time too. Nice and quiet room. Would definitely return.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eri_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 29 January 2014

Dear Eri_B,

Thank you so much for your lovely posting.
I am delighted we made your stay special and having a two year old myself I know how challenging it can be.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

I had a very good experience staying in the Cristal Hotel - Madinat Zayed branch for the third time. the staff is very helpful and friendly, room serive is great. the resturant and food are excellent Hotel location is the best , I can reach most of the places that I want to go by using taxi for short trip, or even walking, for me, I walked to the most of the places that I had visited and it was enjoyble experience as weather was moderate during my staying part of November, December 2013 and January 2014

My sincere wishes for more success.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 777Sami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 29 January 2014

Dear 777Sami,

Thank you for taking the time to write your comments.
It is truly wonderful to know that we have managed to meet your expectations during your several stays. The credit all goes to my team and I shall share this with them.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

Great location, clean rooms/bathrooms, good food, very helpful staff at reception (Mr. Amit and Mr. Arju). We enjoyed sunny mornings and panoramic view of city from the large windows of our two rooms.

Travelling from Pakistan, it was our first trip to Abu Dhabi, we had booked the hotel on booking.com. Our rooms were ready upon arrival and check in was a matter of minutes. On our request for two adjacent double rooms, they provided us two inter-connected rooms with one upgraded to a suite making it a two-room apartment. That was superb for a family with younger kids.

Overall it was a pleasant experience and we would love to stay there again.

Room Tip: Corner suites with inter-connected double rooms are perfect for a family with 2-3 young kids.
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shafat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 29 January 2014

Dear Shafat M,

Thank you for your posting.
It is an honor that you decided to stay with us on your first trip to Abu Dhabi.
I am delighted you enjoyed your stay and thank you for recognizing two of our dedicated family members. The whole team truly tries to exceed our guests expectations.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Abu Dhabi hotels
1.2 mi away
Southern Sun Abu Dhabi
Southern Sun Abu Dhabi
#9 of 128 in Abu Dhabi
1,712 reviews
3.2 mi away
Jumeirah at Etihad Towers
Jumeirah at Etihad Towers
#1 of 128 in Abu Dhabi
3,226 reviews
0.7 mi away
Corniche Hotel Abu Dhabi
Corniche Hotel Abu Dhabi
#51 of 128 in Abu Dhabi
1,387 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Sofitel Abu Dhabi Corniche
Sofitel Abu Dhabi Corniche
#8 of 128 in Abu Dhabi
2,784 reviews
6.0 mi away
Holiday Inn Abu Dhabi
Holiday Inn Abu Dhabi
#3 of 128 in Abu Dhabi
882 reviews
1.8 mi away
Rosewood Abu Dhabi
Rosewood Abu Dhabi
#4 of 128 in Abu Dhabi
995 reviews
Show Prices
Show Prices
Show Prices

Been to Cristal Hotel Abu Dhabi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cristal Hotel Abu Dhabi

Address: Muroor Road | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 128 Hotels in Abu Dhabi
Price Range: £41 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Southall Travel, Booking.com, Travel Republic (UK), TripOnline SA, Expedia, Hotels.com, LateRooms, Evoline ltd, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Cristal Hotel Abu Dhabi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing