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“Perfect hotel with lovely stuff”

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Cristal Hotel Abu Dhabi
Ranked #10 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Vienna, Austria
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect hotel with lovely stuff”
Reviewed 19 February 2014

We stayed at the Cristal for 10 days and I don't regret the decision of choosing this hotel. We were really impressed of the friendliness and engagement of the stuff, specially Mohammed at the reception had always an open ear for our wishes and needs. When we've arrive we've got an free upgrade for a suite, which had a stunning view over the city. The hotel is really stylish and new, our room was nice and comfortable furnished, just the housekeeping wasn't perfect (vague cleaning, just 1 drinking glass for two persons, dirty spoons, etc.) But this was just a small minus for us, because the receptionist Mohammed fixed all these problems as soon as we talked to him. The hotel is very good located, you have a shopping center and a bus station nearly right in front of the hotel entrance. Taxis are also reachable everywhere, but please be careful, mostly the taxi drivers doesn't know the way and try to charge you anyway. Even with a taxi driver issue one of the lovely receptionists named Majdi helped us straight away. Honestly I never saw such helpful stuff members in a hotel, even not in good brands like Hilton or Le Meridien. By the way, the club sandwich in the hotel is sooo delicious! And last but not least: Like in all south countries there are many street cats, which are really suffering, PLEASE support them a bit and give them a bit food, Everywhere are supermarkets where you can find cat food or at least sausages or meat, just put it near the rubbish container and the cats will be really thankful for that. It's hard to find food for them in Abu Dhabi where the streets are cleaned up so well. Thank you very much :D

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NadyNala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 26 February 2014
Dear Nadine N,

Thank you for your review.
I will be sharing your wonderful comments with the team and look forward to welcoming you back to the Cristal Hotel in the near future.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,518 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (264)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
Brooklyn, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 February 2014

I've stayed at this Cristal location for 2-3 weeks at a time on 3 occasions. It's a great location, very attentive service, and very good breakfast buffet, close to Madinat Zayed which has two grocery stores. This Cristal location is a DRY location, as in, no bar. However, a quick trip to the African and Eastern or Spinney's liquor stores will fix that. There's a mini-fridge in the room so you can keep your libations cold. The room decor is a little beige and dated with the zebra pattern carpet, but the bathroom is well appointed and the closet is spacious.

Room Tip: Avoid any room ending in 07 as the neighboring room's door will wake you with a loud thud when i...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jefhasonef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 26 February 2014
Dear jefhasonef,

Thank you for your posting.
I am delighted to hear that we have made your stay special on several occasions.
Hope to have you stay with us again soon.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014

We stayed in Cristal Hotel 9 nights. Hotel is in city center,just 1 minute to public bus stations.it was a big advantage for us because we have visited many places with public bus.

Hotel staff were gentle and they do their job well.Specially receptionist Mohamad Mustafa has helped us for everything. He is great person,He gave us big suit room (even we have booked smaller one).I didnt feel that i m staying at Hotel,it was like a house comfort.

If you are family or couple this hotel is great place for you.Silent hotel,clean rooms,friendly staffs,great location and good price.

We had problem with taxi driver but hotel staffs immediately helped us for solving this problem.
if you are searching for good hotel in Abu Dhabi surely you should go to Cristal Hotel.

if you go to Cristal Hotel find receptionist Mohamad Mustafa first :) than he does arrange everything for your comfort.
If i go Abu Dhabi again i dont need to search for good hotel anymore.

Thank you Mohamad Mustafa and Hotel Staffs for everything.

See you next time again.

Room Tip: Try to arrange high floor for good wiev
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sahin Ö
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 26 February 2014
Dear omersahin33,

Thank you for your comments.
It is my sincere pleasure to read that you thoroughly enjoyed your stay.
Indeed we take great pride in ensuring our guests feel like they are enjoying the comfort of their own home.
I will be sharing your praise of Mohamed at the reception with him as well as the rest of the team.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2014

Best value for money hotel I have stayed in UAE. The staff are welcoming and willing to help. The upgrade upon checkin was a welcome surprise after a long flight and drive from Dubai. My only regret is I didn't stay longer.

Room Tip: Higher rooms on non-smoking floor.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArananMoorthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 11 February 2014
Dear ArananMoorthy,

Thank you for that lovely posting.
It is wonderful to hear that your only regret was not staying longer.
Hope you will visit us again very soon as it will be our pleasure to have you stay with us again.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 February 2014

Good staff very friendly, niice big rooms, good business centre, perfect location, close yo shopping centre, restaurants, embasseys, beds very comfortable, staff helpful and close to good transport, very clean hotel

Room Tip: My room had nice view of shopping centre park and temple
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 11 February 2014
Dear Michael H,

Thank you for your feed back.
It is a pleasure to hear that you enjoyed our services including our comfortable beds.
I am especially happy to hear you liked the business center as its not something that most guests mention.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
99 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 9 February 2014

Once more we were very pleased to stay at Cristal Hotel Abu Dhabi! We can say that we feel as we were at home! This time we met two more people in the reception, Mr. Majdi and Mr. Kamal, and, as always we can feel that besides they are very friendly, they are also very good professionals! Thanks again for everything!

Room Tip: For us all the rooms are very good and comfortable!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliviaAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 11 February 2014
Dear OliviaAbuDhabi,

Thank you for your kind comments.
It is truly an honor to have our repeated guests continue to praise us and I will be sure to share this with both Majdi and Kamal at the front office.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 February 2014 via mobile

We had a nice stay at the Cristal. The room was decent size and fitted with all the appropriate necessities. Had a feel of a business hotel. Service was pleasant and efficient although they made a horrible mistake at checkin. We were given keys to a room on the top floor which we were happy about but once in the room we were met by the very surprised although understanding current occupant. They had given us keys to the wrong room. Everything was rectified quickly but we felt demoted as our new room was on a lower floor and smaller in size. We also felt the need to use the security chain every time when getting back to our room.... just in case. That all being said we had a good stay and may go back again.

Stayed February 2014, travelled with friends
Helpful?
Thank Scorpion1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 11 February 2014
Dear Scorpion1977,

Thank you for your feed back.
It is wonderful to know that you enjoyed your stay with us.
My sincere apologies for the mix up upon check in, I will be investigating this issue personally to ensure it doesn't happen again.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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