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“I don't know if I will come back again. You decide.”

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Cristal Hotel Abu Dhabi
Ranked #11 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 29 March 2014

For me, the basic need of a traveler when choosing a hotel is a functioning hotel room and flexible service. We checked in so late in the evening and the receptionist is helpful enough to offer us late check out the next day at 3 pm. We were so happy. When we went into the room and started to freshen up for bed, we found out that the bathtub/bathroom sink is not draining. It was so unhygienic. It was frustrating enough that water was clogged and the idea of an plumber fixing the drain in the middle of night will ruin our short stay. We never bother to call for a plumber. How can be a room ready for guests to occupy if a basic bathtub drain was clogged? Since we say up late in the night, we woke up late in the afternoon. We call the front desk 30 past two in the afternoon and requested if they will us sometime to prepare for check out and check out one hour later than 3pm. The operator/front desk bluntly said it is not allowed to check out free after 3pm and they will charge us. How can they be inflexible?

The good thing in this hotel is that the rooms are chic, modern, new and well maintained. It has an indoor pool on the 19th floor. Intimate and enclosed coffee shop in the lobby level. Walking distance to Madinat Zayed Souq where you can find traditional and local items to shop, gold, diamonds, and as well wide variety of restaurant choices at the food court on the second floor (if your accommodation does not include meals)

  • Stayed: March 2014, travelled as a couple
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1  Thank Sunkissed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 1 April 2014

Dear EatPrayLove J,

Thank you for your comments.
I have personally investigated the matter and assure you there was no drainage problem in our hotel, the issue you faced was that the drain valve on the bath tub was turned to shut off position (to fill the tub), if you twisted it open there would have been no problem.
I sincerely do apologize for this incident and would like to personally invite you back to our hotel to ensure you experience our true Cristal hospitality.
Yours truly,
Kamal Fakhoury

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723 - 729 of 1,590 reviews

Reviewed 29 March 2014 via mobile

We stay on March 2014 last week for 2 days with family in one kitchenette suite. Was excellent experience, dedicated car parking, and I can blindly recommend to my friends & relatives. There is one nice vegetarian restaurant just opposite to hotel. And near by shopping mall with food court, lulu center ... etc. .., easy access from hotel to almost all point of interest in Abudhabi.

Stayed: March 2014, travelled with family
2  Thank Musheercmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 10 April 2014

Dear Musheercmr,

Thank you for your Excellent review.
It is our pleasure to have been able to make your stay so special.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 29 March 2014 via mobile

Our room, amber room is great. It's got one king bed and a separate living area. Very close to madinat zayed shopping centre. Staff very helpful and friendly. Location is okay as we took taxi everywhere. From the hotel to marina mall cost around 15-17 dirhams, to Abu Dhabi mall about 10-12 dirhams, to yas island (Ferrari world and water world) around 60-80 dirhams depends on the traffic.

Stayed: March 2014
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 10 April 2014

Dear Christina S,

Thank you for your posting.
We are delighted you enjoyed your stay and appreciated the cleanliness of our hotel.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 24 March 2014

I regularly choose Cristal for stay in Abu Dhabi. The location is off main road & quiet. It helps to concentrate on morning yoga & spiritual session. Rooms are uniquely designed & you feel special when the phone intercom is addressed to you. We Indians love spicy food & just get whatever we are looking for at the restaurant. Spa & Gym are good & so is the pool. The TV offers 3 main Indian channels for viewing mainly in the hot afternoons. I will suggest people
to go for this experience.

Room Tip: I stayed in room 711. A very nice spacious room indeed.
See more room tips
  • Stayed: March 2014, travelled solo
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Thank Devanand13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 27 March 2014

Dear Devanand13,

Thank you for your lovely comments.
As you enjoy Yoga I would highly recommend you try it around our Indoor swimming pool (if its not busy), its extremely relaxing.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 24 March 2014

I traveled to UAE with a group of students and this hotel was friendly and accommodating and they have a complimentary breakfast that has something for everyone. The staff was pleasant and the rooms are well-appointed.

  • Stayed: March 2014, travelled on business
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Thank BillyburgTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 27 March 2014

Dear BillyburgTraveler,

Thank you for your wonderful posting.
We are delighted you enjoyed your stay with us and enjoyed the breakfast included in your package.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 23 March 2014

A wonderful hotel right in the heart of Abu Dhabi. The rooms are modern and very well furnished. Sleep quality is superb and I feel very rested after every night. The sockets in the rooms are the universal type that accepts the two-pin plugs readily and no adapter is needed. A welcome relief since I forgot to bring my adapter for my mobile phone charger.

Near to this hotel are many eating places and the large Madinat Zayed Mall is next to it. There is even a Gold Souk for all you gold bugs out there.

Service is impeccable and front desk is ever so helpful in their suggestions.

I drove here and to get into the heart of this area is quite a nightmare especially in the evenings. However, for such a choice location, it is expected.

Breakfast is a little pricey but there are execellent places to eat around provided you are accustomed to Indian cuisine.

Very highly recommended.

  • Stayed: March 2014, travelled on business
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Thank DNAseI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 27 March 2014

Dear DNAseI,

Thank you for that wonderful review.
It's a true pleasure to know that you really enjoyed your stay with us.
By the way in case you ever do forget your charger we have a full selection on standby!
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 14 March 2014

I recently stayed here for 5 days for business. Even on the 8th floor, the views were terrific (my friend on 14 had it even better), and the room itself was comfortable to the point of luxurious. The buffet breakfast was very tasty and had a vast selection. The staff throughout were very nice and helpful. The outside of the hotel is not as shiny and impressive as other AD buildings, but once inside it's really a great place to stay in the Madinat Zayeb area. There's a terrific and low cost (for AD) Indian restaurant right across the street.

Room Tip: Views get better as you go up.
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  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank a g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this reviewResponded 16 March 2014

Dear a g,

Thank you for your posting.
It is truly wonderful to read about how much you enjoyed our hotel, many services and the view!
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Address: Muroor Road | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 128 Hotels in Abu Dhabi
Price Range: £49 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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