For me, the basic need of a traveler when choosing a hotel is a functioning hotel room and flexible service. We checked in so late in the evening and the receptionist is helpful enough to offer us late check out the next day at 3 pm. We were so happy. When we went into the room and started to freshen up for bed, we found out that the bathtub/bathroom sink is not draining. It was so unhygienic. It was frustrating enough that water was clogged and the idea of an plumber fixing the drain in the middle of night will ruin our short stay. We never bother to call for a plumber. How can be a room ready for guests to occupy if a basic bathtub drain was clogged? Since we say up late in the night, we woke up late in the afternoon. We call the front desk 30 past two in the afternoon and requested if they will us sometime to prepare for check out and check out one hour later than 3pm. The operator/front desk bluntly said it is not allowed to check out free after 3pm and they will charge us. How can they be inflexible?
The good thing in this hotel is that the rooms are chic, modern, new and well maintained. It has an indoor pool on the 19th floor. Intimate and enclosed coffee shop in the lobby level. Walking distance to Madinat Zayed Souq where you can find traditional and local items to shop, gold, diamonds, and as well wide variety of restaurant choices at the food court on the second floor (if your accommodation does not include meals)
- Official Description (provided by the hotel):
- Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more less
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