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“Just some few tweaks, and it is fine” 2 of 5 bubbles
Review of Cristal Hotel Abu Dhabi

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Cristal Hotel Abu Dhabi
Ranked #5 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Just some few tweaks, and it is fine”
2 of 5 bubbles Reviewed 31 March 2014

Stayed at the hotel to lighten up on a weekend after some series of pressures at work. We chose this hotel as we find it conveniently located near some establishments yet away from the busy Corniche-Khalidiya area (where most people spend time on weekends). Booking through Expedia was smooth; though it was the first time I booked a room without a complimentary breakfast. My room preferences were granted.

However, it was disappointing to find a non-working bathroom/tub drain. I had to take a shower with my feet soaking in the suds, it was uncomfortable doing it. Since we checked-in late from a long travel during the day, neither a call for repair nor a request for room change was a good option. A tub bath would have helped us relax more if it was working. I suggest the management improve their room preparation/checking procedures as some guests, like us, may not have the luxury of time to have anyone doing unplanned repairs/services during their stay.

The room perfectly insulates the noise from outside and it was an ideal one for a good rest; we even woke up very late, in fact less than an hour from our requested late check-out time. But an appeal for an additional hour for us to prepare for check-out was not granted.

Overall, the place was nice. Location was good. Interior design was cool. Check-in/Check-out procedures were swift. The staffs were accommodating. With some few little tweaks in the service, I think Cristal Hotel Abu Dhabi may be worth another try.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jamie_YuAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 1 April 2014
Dear Jamie_the_Explorer,

Thank you for your comments.
We sincerely apologize for the discomfort experienced with the bath tub drain.
I have personally checked as we do not have an issue with our bath tub drains but this can happen if the valve on the tub is not opened completely.
I sincerely wish that you would have contacted us directly as this would have been resolved immediately to your satisfaction.
We are delighted you enjoyed the rest of our hotel and truly hope you will give us another chance.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,457 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Al Ain, United Arab Emirates
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

At first glance, I was sketchy about the hotel. However, there was a warm feel as I checked in. The staff were wonderful and exceeded my expectations. During my booking, I suggested several preferences. Not only did they accommodate those preferences, but also upgraded my room!!! The bathtub was huge. It was not a jetted tub (that was in the description when I booked, but it was very nice. Whether I was getting on or off an elevator/lift, staff were ready to assist me without being asked. The pool was nice and the gym was suitable. It is obvious that the hotel is a bit dated, but looks as if the building if well maintened. My room had a gorgeous view of the city. The parking was a basement parking garage (car park). The location is great with easy access to Abu Dhabi Mall and Al Wahda Mall.

Room Tip: Corner suite was large with a great view and received great natural light.
See more room tips
  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tigresstsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 1 April 2014
Dear tigresstsu,

Thank you for your lovely posting.
We are incredibly happy to hear you enjoyed our services.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed 29 March 2014

For me, the basic need of a traveler when choosing a hotel is a functioning hotel room and flexible service. We checked in so late in the evening and the receptionist is helpful enough to offer us late check out the next day at 3 pm. We were so happy. When we went into the room and started to freshen up for bed, we found out that the bathtub/bathroom sink is not draining. It was so unhygienic. It was frustrating enough that water was clogged and the idea of an plumber fixing the drain in the middle of night will ruin our short stay. We never bother to call for a plumber. How can be a room ready for guests to occupy if a basic bathtub drain was clogged? Since we say up late in the night, we woke up late in the afternoon. We call the front desk 30 past two in the afternoon and requested if they will us sometime to prepare for check out and check out one hour later than 3pm. The operator/front desk bluntly said it is not allowed to check out free after 3pm and they will charge us. How can they be inflexible?

The good thing in this hotel is that the rooms are chic, modern, new and well maintained. It has an indoor pool on the 19th floor. Intimate and enclosed coffee shop in the lobby level. Walking distance to Madinat Zayed Souq where you can find traditional and local items to shop, gold, diamonds, and as well wide variety of restaurant choices at the food court on the second floor (if your accommodation does not include meals)

  • Stayed March 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Sunkissed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 1 April 2014
Dear EatPrayLove J,

Thank you for your comments.
I have personally investigated the matter and assure you there was no drainage problem in our hotel, the issue you faced was that the drain valve on the bath tub was turned to shut off position (to fill the tub), if you twisted it open there would have been no problem.
I sincerely do apologize for this incident and would like to personally invite you back to our hotel to ensure you experience our true Cristal hospitality.
Yours truly,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

We stay on March 2014 last week for 2 days with family in one kitchenette suite. Was excellent experience, dedicated car parking, and I can blindly recommend to my friends & relatives. There is one nice vegetarian restaurant just opposite to hotel. And near by shopping mall with food court, lulu center ... etc. .., easy access from hotel to almost all point of interest in Abudhabi.

Stayed March 2014, travelled with family
Helpful?
2 Thank Musheercmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 10 April 2014
Dear Musheercmr,

Thank you for your Excellent review.
It is our pleasure to have been able to make your stay so special.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 March 2014 via mobile

Our room, amber room is great. It's got one king bed and a separate living area. Very close to madinat zayed shopping centre. Staff very helpful and friendly. Location is okay as we took taxi everywhere. From the hotel to marina mall cost around 15-17 dirhams, to Abu Dhabi mall about 10-12 dirhams, to yas island (Ferrari world and water world) around 60-80 dirhams depends on the traffic.

Stayed March 2014
Helpful?
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 10 April 2014
Dear Christina S,

Thank you for your posting.
We are delighted you enjoyed your stay and appreciated the cleanliness of our hotel.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

I regularly choose Cristal for stay in Abu Dhabi. The location is off main road & quiet. It helps to concentrate on morning yoga & spiritual session. Rooms are uniquely designed & you feel special when the phone intercom is addressed to you. We Indians love spicy food & just get whatever we are looking for at the restaurant. Spa & Gym are good & so is the pool. The TV offers 3 main Indian channels for viewing mainly in the hot afternoons. I will suggest people
to go for this experience.

Room Tip: I stayed in room 711. A very nice spacious room indeed.
See more room tips
  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Devanand13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 27 March 2014
Dear Devanand13,

Thank you for your lovely comments.
As you enjoy Yoga I would highly recommend you try it around our Indoor swimming pool (if its not busy), its extremely relaxing.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

I traveled to UAE with a group of students and this hotel was friendly and accommodating and they have a complimentary breakfast that has something for everyone. The staff was pleasant and the rooms are well-appointed.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BillyburgTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 27 March 2014
Dear BillyburgTraveler,

Thank you for your wonderful posting.
We are delighted you enjoyed your stay with us and enjoyed the breakfast included in your package.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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