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“Services / Housekeeping”

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Cristal Hotel Abu Dhabi
Ranked #10 of 128 Hotels in Abu Dhabi
Certificate of Excellence
2 reviews
“Services / Housekeeping”
Reviewed 16 May 2014

The house keeper name Ramesh is very very helpful. He did his work professionally. He did a great job in cleaning my room. But the Indian bell boy is not helpful at all and was very choosy in helping out customer. There was a couple of time where my colleague needs his help. But at the spur of moment when he saw the locals approached him, he turned to the local customer and render his service immediately rather than us who has approached him way before. This is not a good sign. There are couple of incidents happened to me. Working as a service oriented post, u as a staff of the hotel must be professional and always smile.

As for breakfast, not much choices...every week is the same..should have variety of foods ranging from western to eastern dishes..

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaiful N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 21 May 2014
Dear Shaiful N,

Thank you for your review.
I am delighted to know your feed about Ramesh in housekeeping as they are most often the unsung heroes and my sincere apologies regarding the incident with our bellboy.
I can assure you we strive to treat all our guests equally and will personally look into the matter.
I will also speak to our Chefs about the food variety and if there are any special dishes you would like us to make, please don't hesitate to let us know.
Thank you again for your constructive criticism which we truly value.
Looking forward to being at your service.
Best regards,
Kamal Fakhoury
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (265)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
Abu Dhabi, United Arab Emirates
1 review
Reviewed 15 May 2014

The use of facility like the pool,sauna and gym is excellent.They have friendly and accomodating staffs like Dexter. The location is clean and well maintained.Not too much crowded in using their facilities.Probably one of the best hotels in abu dhabi.Will try to come and visit again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itel_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 21 May 2014
Dear itel_m,

Thank you for your amazing feed back.
It is a pleasure to have our recreation facilities be regarded so highly.
I will certainly be sharing your praise of Dexter with him, he really is a "Gem" of a family member.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
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Dubai
Level 6 Contributor
211 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 14 May 2014

I was not expecting to receive the level of service and room quality from the Cristal that I did. The location was perfect for meetings in the capital. The reception staff were excellent arranging a fast check in- including a fast check in and ensuring that the room did not smell of smoke- may sound fussy but a real consideration with AD hotels. Clean, quiet and great service- would stay again without question.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DubaiBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 21 May 2014
Dear DubaiBelle,

Thank you for your lovely comments.
It is our pleasure to know that you enjoyed our hotel and services.
Truly looking forward to welcoming you back again very soon.
Best regards,
Kamal Fakhoury
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Nottingham, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2014

We would like to thank your management to put up this kind of hotel in the heart of Abu dhabi its a great experience to stay and to be in one of the best hotel in the U.A.E. we really appreciated and enjoy our stay with you it was an "unexpected stay" coz we thought that it will be only like a regular hotel which can offer the same rate, but then we were surprised to see the facilities, ambiance and the service of the people with that very good rate. Again i would like to thank you for the effort of providing good services and facilities, we hope that you can even expand your chain here in Dubai and the rest of the world. And for your continued success aswell. please continue to provide this services for us and your regular clients.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liz p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 21 May 2014
Dear liz p,

Thank you for your wonderful posting.
We are honored you chose to stay with us and indeed are working on expanding our chain throughout U.A.E and the world.
Hope to have you stay with us again very soon.
Best regards,
Kamal Fakhoury
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Muhldorf am Inn, Germany
2 reviews
Reviewed 12 May 2014

We were satisfide with the service of this hotel in all aspects: Friendly welcoming staff, beautiful and clean rooms, nice breakfeast area with beautiful view over the city and central location in downtown Abu Dhabi.
I can recommend this hotel and will be happy to book in again at the next occasion. Dr. Klaus Lang

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klaus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 13 May 2014
Dear Dr. Klaus,

Thank you for your delightful review.
We are honored to have been able to meet your expectations during your one week stay.
Looking forward to welcoming you back again very soon.
Best regards,
Kamal Fakhoury
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Abu Dhabi, United Arab Emirates
1 review
Reviewed 12 May 2014

I am a member of this health club from last one and half year. I come here for its ambiance. It is a great cool off from a day's hectic work schedule. Many facilities are here apart from gym, which make my mind peaceful such as swimming pool, sauna, steam, message, etc. Service and staff are very kindhearted specially Faisal.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Abhijeet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 13 May 2014
Dear Abhijeet M,

Thank you for your wonderful posting.
I think it is the first time we have had a guest share such detailed views on our health club which we are so very proud off.
We are especially proud of our family members that work up there and it gives me great pleasure to see Faisal recognized by you. I will share this with him and the entire Health Club team.
Best regards,
Kamal Fakhoury
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1 review
Reviewed 10 May 2014

Very clean , good ambiance and supportive staff. Housekeeping staff is very good, worth to mention efforts of Mr Sridharan in maintaining the room.If the hotel could improve in indian breakfast items it would be excellent.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milind J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 13 May 2014
Dear Milind J,

Thank you for your comments.
We are so happy you enjoyed your stay and will definitely look at expanding our Indian breakfast selection.
Looking forward to welcoming you back again.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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