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“Helping staff at Cristal Hotel”

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Cristal Hotel Abu Dhabi
Ranked #7 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Karachi, Pakistan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Helping staff at Cristal Hotel”
Reviewed 6 June 2014

It was a wonderful experience. I and with one other office colleague had to go to Abu Dhabi to conduct a training in Abu Dhabi. Cristal Hotel is located in the business hub of Abu Dhabi, hence it is very convenient for us to stay there.

The staff at Cristal Hotel is very helpful. My office colleague has pain in back and he wanted a movable height-adjustable chair for him in room. They did not have such chair in their general store. When I requested them to bring that chair, he found one in their administrative block and gave us that chair. Similarly Brother Mohammed Faisal, the trainer in gym was also very helpful and did a marvelous job.

As part of business stay, we had to take out some print outs when the business center was closed. It was not 2 or 3 prints, it was total of around 15 pages for two days and 30 pages on last day. Despite being busy with their guests, they took out the prints and gave me that.

It was a great experience at Cristal Hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kashif A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 9 June 2014
Dear Kashif A,

Thank you for that wonderful posting.
Firstly, I'm so happy your meeting went well at our hotel and that our family members took care of all your requests to your satisfaction is truly a pleasure to learn.
Looking forward to having you stay with us again very soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,490 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (262)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Legnano, Italy
Level Contributor
430 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 510 helpful votes
Reviewed 3 June 2014

Stayed one night only in this really brilliant hotel, but trust me, it's worth every dirham you pay. Room, composed by a hall and lounge, a bedroom and bathroom, all separate, was big, clean, with every thing you may need (2 flat led tv as well). Sleeping at night in total quiet, however, is the best thing. The people at the reception were really kind and with very good english (and not only that), but very professional at the same time.
Breakfast is not included, you have to pay it and it's not cheap but you have plenty of things to eat with a lot of variety so it's up to you, then. In the end, I have to say that if you go for a trip to Abu Dhabi, take in serious consideration Cristal Hotel, which also has a very very good position in the downtown.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank BigT212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 9 June 2014
Dear BigT212,

Thank you for that "TOP" review.
Its our pleasure to know you enjoyed your stay with us.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehran, Iran
1 review
Reviewed 3 June 2014

We stayed there for five night , every things are O.K. , rooms are so clean ,free internet wifi. available in room , very polite staff and very kindly condition( especially in reception and also restaurant ),me and my family are so happy for staying in this hotel and i recommend it to all.

  • Stayed May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank esmaeili2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 9 June 2014
Dear esmaeili2004,

Thank you for that amazing feedback.
It is an honor to be recognized for our hotel cleanliness and staff service.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anniston, Alabama
Level Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 June 2014

We just spent six nights at the Cristal Hotel. The room was a small suite and was quite nice, with a large bathroom and comfortable king bed. The only "problems" were not problems at all, just minor annoyances, including drapes that were difficult to close, various light switches that didn't control anything, and the step into the bathtub nearly required a ladder! That would have been a real problem for anyone with mobility issues. The staff was extremely pleasant and helpful and very anxious to honor requests. Both the coffee shop and the Gems restaurant had excellent food and service. I definitely recommend the Cristal Hotel in Abu Dhabi.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 9 June 2014
Dear Steve C,

Thank you for your lovely comments.
Its a true pleasure to note you enjoyed our spacious rooms and restaurant food and service.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 May 2014

We stayed for the last 3 nights. Very pleasant and clean. Beds are very comfortable. The only thing I would say I found it difficult to adjust the air on in our room. It has all the amenities you would need for a comfortable stay including pool, spa, salon, cafe, restaurant, gym etc. it is central to everything. Staff are all lovely and extremely courteous always willing to help and make your stay perfect. I wouldn't hesitate in recommending this hotel.

Room Tip: This hotel is suitable for all category of traveller. Business, stopover, couples, friends solo etc...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane_seetheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 1 June 2014
Dear Jane_seetheworld,

Thank you for your Great review.
We are delighted you enjoyed our hotel room and services.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

This hotel was a great base for our trip.
They were very helpful and friendly.
They arranged a mini-van to the airport for us.
They have cabs to anywhere always at a moments notice.
The rooms are clean and very well setup with a fridge.
There is a spa and gym, which I did not have time to use.
I highly recommend it.

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank okevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 1 June 2014
Dear okevin,

Thank you for your review.
It is our pleasure to have been able to be a great base for your adventure in Abu Dhabi.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

I have been using their gym and spa facilities for the past 1 yr and am pretty impressed by the courteous staff and the pristine condition it has been maintained. A special mention about mr.faisal and other reception staff who would go the extra mile to see that we enjoy the workout.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnvictordr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 1 June 2014
Dear Mr. johnvictordr,

Thank you for your review.
It is indeed a pleasure to know that that after using our recreation & Spa facilities for one year that you are still pretty impressed by the courteous staff and the pristine condition it has been maintained.
I am especially happy to see a special mention for Faisal who is one of our true gems.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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