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“Outstanding Customer service”

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Radisson Blu Hotel, Abu Dhabi Yas Island
Ranked #43 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Level Contributor
91 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Outstanding Customer service”
Reviewed 22 March 2013

Arrived very early after overnight flight from Sydney, checked in and were provided with reduced fee upgrade to Business Class room immediately. Traveling companion had left her handbag in taxi from airport - reception took on task of tracking driver down and within 45mins bag had been returned to hotel reception. No fuss and reception calmly dealt with the problem - outstanding customer service and well received by us. We were provided with complimentary breakfast on first morning as well. Room was ideal - spacious with balcony overlooking golf course and sea beyond, air con and very clean. Hotel food served on patio area by pool was well priced and presented well. Needed bucket of ice in room and this was delivered within 5mins. Overall ideally located for a stopover with easy access (15mins) from airport but seemed a world away from busy departure and arrival areas. Highly recommended.

Room Tip: Business class rooms well worth paying extra for as they have balconies and views.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
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    • Service
Helpful?
2 Thank JohnR833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 March 2013 via mobile

Spend a night after the Yas water world fun very good hotel. rooms are nice and crisp staff are friendly good breakfast very busy lobby and restaurants good value for the money would go back when travel bring me back to Abu dhabi

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Travan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
69 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 21 March 2013

I must preface this by saying I stayed from 6am to 6pm only. Check-in took longer than one would expect at 6am in the morning. Room was stuffy and it took 20 mins for the air con to circulate the stale air. Room looked "used" - with no attention to detail. Production line type of cleanliness - with things missed, scuff marks, pen marks on in house brochures and in-house menus.
Bathroom and facilities were clean - breakfast was satisfactory but standard. Did not use pool.
Bed was comfortable for napping during the day. Local phone call cost USD$3 equivalent for 5 minutes
Yas Island is great for overnight stays and visits to Ferrari World and Yas Waterworld. Make sure you visit Sheik Zayed Mosque - amazing and NOT to be missed!
I moved from this hotel after the day use to the Yas Island Rotana

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank AlphaVictor2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 March 2013

Stayed in this hotel for 7 nights in March 2013 for a holiday. As a business traveller, I regularly stay at many Radissons across Europe, but I was disappointed by my stay at Radisson (Yas Island).

Positive points
Hotel is clean, rooms are large, bright and well-equipped to the normal Radisson standard. Bed is a little soft but comfortable. Free WiFi. Pool area is one of the best I’ve seen with plenty of loungers available (except on weekends as expected).
Location is good, especially if you want some quite time away from the city. Highly recommend hiring a car for your stay, will be significantly cheaper that taxis’s. Driving around Yas and into Abu Dhabi is effortless.

Negative points
Avoid rooms towards the front of the hotel. The noise from the overhead flights from the airport & racing circuit are loud & annoying anytime you open the window.

If you forget to put your DND sign up, housekeeping will wake you up at around 9am.

Reception is busy so you end up waiting in a queue for over 30 minutes.

Food is over priced in the hotel with minimum wait of around 30-40 minutes for even a Club Sandwich at pool side. No poolside order service, you have to go to the bar to order F&B. As all the hotels on the Plaza are catering for tourists, they are over priced with slow service (had to wait 45 minutes for starters at Rangoli restaurant in Towers Rotana hotel). Recommend that you go to the restaurant at Yas Links. Decent food, good service and reasonable prices.

Customer service is very poor in nearly all areas of the hotel. I experienced several issues during my stay including one day when they completely forgot to clean my room. Staff are polite but are not interested in resolving any customer service issues.

The Radisson policy of Yes I can! is definitely lacking.

Room Tip: Avoid rooms towards the front of the hotel. The noise from the overhead flights from the airport &am...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kim3312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigBruceGM, General Manager at Radisson Blu Hotel, Abu Dhabi Yas Island, responded to this review, 21 March 2013
Dear Kim

Thank you for taking the time to review our hotel. Guest comments, both positive and negative, are always very much appreciated and enable us to constantly monitor and improve our guest service and facilities as well as reviewing our interactions with guests. Your point about hiring a car to explore the surroundings is very valid, particularly for our longer-stay guests, and we hope that you enjoyed all that the area has to offer. YAS is an amazing entertainment hub, but to really experience the culture of the UAE we certainly recommend exploring Abu Dhabi and beyond.

We regret that you were disturbed by noise from the YAS Marina Circuit and overhead aircraft during your stay, and sincerely apologise for any service shortfall from Housekeeping. Your comments regarding pricing in the restaurants have been noted and I will personally look into the reason for any service delays during your visit.

Thank you for such a comprehensive review, and we look forward to welcoming you back to Radisson Blu Hotel Abu Dhabi Yas Island or any of our sister properties.
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Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 March 2013

Have stayed in all 5 of the yas island hotels and this would be my personal favourite. rooms on the golf course side have excellent balconies. ambience is good and only downside is a poor bar area in the lobby so better to stroll over to the Y bar or bar at Crowne Plaza for a drink. free wi-fi is a bonus and Club Carlson is above avg as a loyalty program.

  • Stayed March 2013, travelled on business
    • Value
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Helpful?
2 Thank Groovytime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 March 2013

average food and room. below average service, good for a day trip, very close to Yas circuit and DU arena, both about 20 mins walk and 5 min by car, 2 min walk to about 5 hotels, so many dining options in the area

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abdullah_AlAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Kilbride, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 March 2013

We spent 2 nights in this beach side hotel in Abu Dhabi as a base to explore the city. While the location is not ideal as it is a good bit out of the main city, situated on Yaz Island, it is perfect for a bit of beach and a visit to the F1 and Ferrari world. The staff were very friendly and professional, the rooms were lovely and great value for money, the breakfasts were a of a high quality but our meal in the Italian restaurant was beyond disappointing. The pizzas were under cooked and doughy , the pasta sloppy and my huge veal escalope was overcooked and hard around the edges. Very disappointing . I would suggest a good hotel for bed and breakfast but definitely eat somewhere else.

Room Tip: Request a beach front room for a great view of the city in the early morning.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mopo58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigBruceGM, General Manager at Radisson Blu Hotel, Abu Dhabi Yas Island, responded to this review, 18 March 2013
Thank you for taking the time to review your stay with us. I am always very pleased to hear when guests are happy with the service provided, and will be sure to pass on your positive feedback to our team.

With regards to your experience in Filini, please do accept our sincere apologies and I will personally follow up to see what went wrong on that day.
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Additional Information about Radisson Blu Hotel, Abu Dhabi Yas Island

Property: Radisson Blu Hotel, Abu Dhabi Yas Island
Address: Radisson Blu Hotel Yas Island Yas Leisure Dr, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Abu Dhabi
#19 Business Hotel in Abu Dhabi
#26 Spa Hotel in Abu Dhabi
#28 Family Hotel in Abu Dhabi
#30 Romantic Hotel in Abu Dhabi
#39 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, Abu Dhabi Yas Island 4*
Number of rooms: 397
Official Description (provided by the hotel):
Located on Yas Island, the Radisson Blu Hotel offers spectacular views of the sea, Yas Links Golf club and the Yas Marina Circuit. The hotel offers 397 guestrooms; Italian and International restaurants; Meetings & Events facilities to host from 10 to 445 persons and a Spa. Conveniently located 7 minutes from international airport, 15 minutes from Abu Dhabi National Exhibition Centre (ADNEC), Diplomatic Area; 20 minutes from City Centre and is 50 minutes drive from Dubai. ... more   less 
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Also Known As:
Radisson Blu Hotel, Abu Dhabi Yas Island Hotel Yas Island

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