Where to start....
Hotel- Immaculate as usual, with the room just as you would like it.
Front Office staff - Great service and always there to help.
Breakfast (ginger) - great as always.
Sushi Restaurant (Teatro)......poor poor poor service!....
Entering at 8 pm for a drink at the Bar to wait for table for 2....no problem, that is normal.
Ordering food at Bar and start eating starter that was brought to the Bar, cause there is no table.....no problem for me......then a table that was reserved cancelled and we got table to sit......just before leaving the bar asked for another drink round and showed the bartender where we are sitting...........o we were sitting and sitting and sitting, asking twice for drinks that was ordered , other people getting drinks that ordered after my order.
Waiting for the main course and drinks, asking multiple times to staff and eventually asking Manager which gave me a big explanation of the eastern kitchen this and western kitchen that....and then after he realized I'm going to throw my toys, the main dish got there in 10 minutes....mmmm it takes so long to make the sushi....8 pm till 11 pm, must have forgotten my order, yo sushi on a conveyer belt is better service and 1/4 the price, i thought the extra money i pay is for service...guess again.
At the end when they want me to pay, i wanted them to charge it to my room...which made the Managers face change and realize....o ....this will be a problem....he is not just a walk-in customer, but actually staying at Hotel...in an instant realizing and asking if I want a free cocktail or coffee for the 2 of us......after 600 aed spent on 4 cocktails and sushi........and pathetic service.....I rest my case.......
....sometimes a coffee is not gonna wash down the disappointment....what a pity to have this associated with a great Hotel......signature dining, sure..........
the overall rating should be higher for Hotel, but Restaurant brings it down to 3.
- Official Description (provided by the hotel):
- 5-star Park Rotana Abu Dhabi is conveniently located around major Abu Dhabi’s landmarks and is only 10 minutes away from ADNEC. Its deluxe facilities comprise of 318 luxurious rooms and suites, 6 world class dining venues, 6 meeting rooms and spacious ballroom with day light access and outdoor terrace. The needs of business travellers are met with specially designed Club Rotana concept, and the guests can stay fit with state-of-the-art Bodylines Leisure & Fitness Club. ... more less
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- Also Known As:
- Park Rotana Abu Dhabi Hotel Abu Dhabi