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“Really great hotel”

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Khalidiya Palace Rayhaan by Rotana
Ranked #19 of 127 Hotels in Abu Dhabi
Certificate of Excellence
west yorkshire
Level 6 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Really great hotel”
Reviewed 4 September 2011

We had 4 nights here on our way back from Vietnam and Cambodia.
The hotel itself is fabulous; everywhere is very clean, the public areas are beautiful, the room was huge with 2 large beds, the pool and beach area are great and there was always plenty of sunbeds. The staff are so courteous and helpful and the breakfasts were wonderful. A very nice touch was a call around 9-10pm asking if we needed more tea bags, coffee etc.
We did find Abu Dhabi expensive though (particularly after Vietnam and Cambodia) and it was unfortunate that we couldn't just go for a walk from the hotel with all the building and roadworks that were going on which meant a taxi ride every time we wanted to go anywhere outside the hotel.

Room Tip: We had a room on the 5th floor which overlooked the pool. It was at the far end from the lifts and v...
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank elly7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 12 September 2011
Dear Trip Advisor Member,

Thank you for sharing your excellent comments and wonderful pictures on this website. It is very encouraging to hear that you enjoyed the hotel facilities and services.

We hope to be able to continually serve you well and wishing you a safe journey always.

Yours sincerely,


ALAIN KROPF
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (259)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Abu Dhabi, United Arab Emirates
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 September 2011

let me start with the few good things, The hotel is big with quite large rooms, huge temperature controlled pool and a beautiful beach.
the bad things are many, the hotel has only two restaurants none of them is rotana level, my reservation was for a premier room but when we wanted to change it because of some smell they offered two much smaller and less equipped rooms calling them premier too, which means they don't have any standard for room classes or they are simply trying to fool people. I went to the health club twice, both times it was soaking wet, and no single helper is around just a cleaning boy appears from time to time, once i entered the sauna room to find the bucket empty, womens jacuzzi is out of order in the high season. it was really funny when we made a room service order, although they have repeated the order twice over the phone what we received was another story, we have ordered two similar pizzas and got two different ones, ordered vanilla icecream and got a molten strawberry one. housekeeping, on the second day we returned from the beach at 6:30 pm to find the guy making our room which is been empty since 10:00 am, on the third day someone entered the room, made the bed and left everything else, my daughter's extra bed, towels, toiletarries. people in this hotel are in hurry, they just ring the bell and immediately open the door, so you better keep your door locked. in the three rooms we have entered we have found all balconies to be very dusty, including the table, the chairs, the glass walls which makes it impossible to use. cats are left free to wander around the pool and use the chaise-longue. wifi is charged and relatively very expensive

Room Tip: request high floor with pool and beach view
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank imex500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 8 September 2011
Dear Trip Advisor Member,

Thank you for sharing your feedback concerning your recent stay with us.

We regret to hear that our services did not live up to your expectations and we would like to apologize for the inconvenience. With regard to your pizza order, we need to kindly inform you that we only have kid’s pizza available. We understand that Room Service has informed you about this but you have requested them to make another pizza with adult portions (more toppings), which they did, that is why the two pizzas were different.

Your other comments were seriously taken up with the concerned departments and measures will be taken to ensure that such incidents will not happen again. We would also like to assure you that the Jacuzzi will be fixed soon and trust that you will have the chance to enjoy it on your next visit.

We do appreciate your comments as these help a lot in our efforts to improve our services to meet our guests’ expectations. We look forward to welcoming you back to Khalidiya Palace Rayhaan, trusting that we could deliver the expected service next time.

Yours sincerely,


ALAIN KROPF
General Manager
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Straubing
Level 5 Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 August 2011

We have stay there for 8 days and it was Great! Especially the big (and cooled) Pool was well to relax while it was very hot especially during afternoon (can reach up to 45 degree Celsius). The meals are very nice with a big selection! The room and atmosphere is very comfortable and the Staff is very friendly. We would anytime come again!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CSTOEHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 8 September 2011
Dear Trip Advisor Member,

We are very delighted to read about your wonderful comments on this website.

It is our aim to meet our guests’ expectations at all times and your excellent ratings for the hotel’s products and services do bring a lot of encouragement to the whole team. Thank you very much.

We look forward to welcoming you back to Khalidiya Palace Rayhaan and we do hope that we would be able to continually serve you well on your future stays with us.

Yours sincerely,


ALAIN KROPF
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 August 2011

Khalidiya Palace is surely a small hidden treasure Hotel in the vicinity of Emirates Palace. One of the nicer beaches in Abu Dhabi. Definitely great welcome and service experience, which must have something to do with the pleasant management.
We were out in the main hotel dining Horizon few times before, but tried out The Beach Restaurant this time.
The service was superb, the choice and quality of the menue excellent.
The Background music well chosen to the ambiente.
Highly recommendable!
And if you ask for the G/M while dining, he might just pop by.
CJ

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarstenJ71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 28 August 2011
Dear Trip Advisor Member,

We are very pleased to read your wonderful feedback about Khalidiya Palace on this website. Your comments are indeed very encouraging and will surely go a long way. Your special commendation for The Beach Restaurant was also gladly noted and has been passed on to the Food & Beverage Team.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of your well-deserved 5-star service at all times.


Yours sincerely,

ALAIN KROPF
General Manager
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Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2011

I’m a regular guest in this hotel. It is great hotel for everybody, location is perfect, swimming pool and beach are beautiful and the service is also very nice. Especially the staff are very helpful and friendly.

I disagree with the comment of Ms.Louise V, as I’m always staying in this hotel i know about the staff very well and specially Jessica, She is very professional and respect the guest, she is so nice to the guest always smiling and helpful.
I can't believe that Jessica ignored the guest I’m sure there is some miss understanding from the Germany guest.

(I doubt someone who is jealous of the staff who wrote this comment because if Ms.Louise V is really from Germany and if she can write good English why can’t she spell her country name correctly)

I believe that the hotel trained the staff very well and they are professional.

Room Tip: room is very nice and clean
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  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AhmedA878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 28 August 2011
Dear Trip Advisor Member,

Thank you for taking the time to post your feedback on this website. Your personal commendation for Jessica has been gladly noted and passed on to her, for which she is very thankful.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,

ALAIN KROPF
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UAE
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2011

We stayed in the khalidiya palace hotel (me and my husband ) for a couple of days .We came from Germeny . We were very enjoy it . beautiful facilities . beautiful sea views . But only the front office agent make us very disappointed . she is a chinese lady , her name is jessica . She is very absurd , she treated us so mean . Because we are too old ? Because of that , we were early check out . we gave a call to the guest sevice , she was the one who pick up the phone , we need someone to connet the internet , jessica was very proud and prejudice , for more than one hour some body come to connet the internet . when my husband call frontdesk again , she ignored , absurd ... dispoiled my husband mood . My husband got very angry . I really dont know how your hotel training your straff ? At least , please tell your colleages or straff know the basic respect .

Room Tip: room was very nice , but we can clearly hear the loud voice from the construction nearby
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank LOUISE V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 28 August 2011
Dear Trip Advisor Member,

Thank you for taking the time to post your comments on this website.

We gladly note that you enjoyed your stay with us and liked the hotel facilities.

On the other hand, we regret to hear of your disappointment on Jessica’s service. We would like to assure you that ‘employee development’ is one of our major thrusts and each staff is trained to deliver the highest standards of service to our valued guests such as yourself. We would like to apologize if you felt that Jessica’s service was lacking, however please be assured that it is not her intention to be disrespectful to you or your husband. Nonetheless, your comments have been communicated with her seriously to ensure that such incidents will not happen again.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,

ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunfermline, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 August 2011

We recently enjoyed a 5 night stay at this hotel. Hotel is beautiful with very large pool area to relax very close to the beach. It was easy to get a sunbed and alternate between dips in the sea or pool. Beach area was smallish (if you're used to Jumeira Beach hotels) but was perfectly adequate. A small word of warning that the water gets deep fairly quickly so you need to be mindful of that.
We had a small issue on arrival that our balcony overlooked an area where construction traffic was evident and there seemed to be a problem with the air conditioning. We moved rooms which wasn't an issue as we hadn't unpacked but were told that as the room was not available the following night we would have to move again. Well the receptionist then agreed that we should not have been sent there and immediately rectified the error by upgrading us to a premier balcony room - a small issue handled very well - mistakes do happen and it's how things are rectified that make a lasting impression.
Premier room was very spacious and the bathroom with huge shower was great. The standard room also was extremely nice. It's great to have a kettle to make tea and coffee. Internet through the TV was speedy and free which is very good.
Fitness room was great and never too busy and the hotel has a jacuzzi, steam room and sauna.
Close taxi ride to the Marina Mall with a foodcourt, supermarket and cinema
Will definitely be back

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank normanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 27 August 2011
Dear Trip Advisor Member,

Greetings from Khalidiya Palace Rayhaan by Rotana Abu Dhabi!

We highly appreciate your great comments posted on this website and it was a pleasure to hear that you enjoyed your stay in Khalidiya Palace. Your wonderful comments will surely go a long way.

We look forward to welcoming you back to Abu Dhabi and wish you another memorable stay with us next time.

Yours sincerely,


CHADI NICOLAS
Executive Assistant Manager
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Property: Khalidiya Palace Rayhaan by Rotana
Address: Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Abu Dhabi
#16 Family Hotel in Abu Dhabi
#16 Romantic Hotel in Abu Dhabi
#19 Luxury Hotel in Abu Dhabi
#26 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Khalidiya Palace Rayhaan by Rotana 5*
Number of rooms: 443
Official Description (provided by the hotel):
Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more   less 
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Also Known As:
Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi

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