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Khalidiya Palace Rayhaan by Rotana
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Reviews (3,890)
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2,520
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All reviewsmarina mallhorizon restaurantno alcoholdry hoteletihad towersprivate beachpool areajet skiroom servicesea viewexcellent hotelnice poolbreakfast and dinnerexcellent stayspecial thankshotel in abu dhabibalcony
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1,843 - 1,848 of 3,890 reviews
Reviewed 10 May 2012

Stayed in this hotel last week......absolutely loved it and loved the location. We stayed in this hotel on a 'room only' basis - to pay for breakfast when we got there was very expensive, so we didnt bother! Drinks/food can be quite pricey however the hotel is very clean and has really friendly staff! The hotel had a lovely restaurant which we ate in on our last day. We ate a few times at the pool and the food was great there too! Would love to be going back here! One thing i think this hotel is missing is a convenience shop.......to get drinks/snacks for the room, you have to leave the hotel compound and head into town to get a store!

  • Stayed: May 2012, travelled as a couple
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Thank howdy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 15 May 2012

Dear Trip Advisor Member,

Thank you very much for sharing your wonderful feedback regarding your stay with us last week.

We are pleased to hear that you loved the hotel and our staff. Your kind words have been shared with the whole team and will surely go a long way.

Moreover, we have noted your preference for a convenience shop in the hotel and we would like to inform you that we do have a hotel shop in the lobby (Modest Gift Shop) that offers a selection of snacks and everyday items, in addition to some souvenir items from the U.A.E, or you can have some items in the minibar if you wish. However, if you prefer a wider selection of snacks, we are pleased to suggest visiting Marina Mall, one of the largest malls in the city, which is about 5-7 minutes away from the hotel.

We thank you once again for your valuable comments and we look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


ALAIN KROPF
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2012

Stayed here for a couple of nights with the family. Expected something a lot better.
The rooms were great. That's where it ended!
Food in the only restaurant was average at most. People weren't too helpful and didn't seem to care about complaints.
On our first day, we went down to the pool a bit late (1'ish) and there wasn't a sunbed available in site. We finally managed to find one.
On the second day, we had an early breakfast (again, average) and were by the poolside at 8am. Yet all the sunbeds were reserved! There were only 4 people in the pool and yet somehow, over 100 sunbeds were taken! After some yelling and complaining, I just threw the towels from a couple sunbeds on the floor and sat completely disregarding the objections of the life guard; or whatever the person was doing there.
I went to the front desk compalining and all I got was a smile that was more sarcastic then actual concern and understanding.
Seems other guests also had the same compalints.
At checkout, I was asked how my stay was, and I again told them of this ridiculous issue, and I got the same smile/ smirk.
As for location, it's in the middle of a construction site. A real pain getting in and out.
I've stayed in other rotana hotels before, but this was by far the worst.
I would not recommend this hotel to my enemies!
Look elsewhere!

  • Stayed: April 2012, travelled with family
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2  Thank salbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 15 May 2012

Dear Trip Advisor Member,

Thank you for your comments.

We regret to hear that our services did not meet your expectations and we would like to apologize for the inconvenience. Your comment about our staff’s attitude was noted and we are sorry for the lack of service rendered. Rest assured that this has been addressed to all concerned teams for corrective measures.

Thank you once again for your feedback and we hope to be given another chance to be of service to you in the future, trusting that we could provide you with a favorable stay next time.

Yours sincerely,


ALAIN KROPF
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2012

Abu Dhabi has many beautiful 5 stars hotels, making it very difficult for hotel to really stand out. Well, the Khalidiya Palace Rayhaan does stand out from the competition, thanks to a great location, but more importantly the amazing people. There is construction in the vicinity; however, once you enter the sanctuary of Khalidiya Palace Rayhaan, you really do not notice work going on.

Great food, great pool area, great people ... what more could you want. Highly recommended!

Room Tip: Please remember the Khalidiya Palace Rayhaan is alcohol free ... we did meet some people that were surprised by the lack of alcohol.
  • Stayed: April 2012, travelled on business
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Thank JPGirard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 8 May 2012

Dear Trip Advisor Member,

Thank you very much for your wonderful and encouraging feedback.

We are very pleased to hear that we have met your expectations in all aspects and your excellent ratings are highly appreciated. Moreover, thank you for recommending us to other guests.

It would always be our pleasure to welcome you back to Khalidiya Palace Rayhaan, your home in the U.A.E.

Yours sincerely,


ALAIN KROPF
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2012

I stayed at this hotel for three nights while on a business trip. It has great spacious rooms and excellent buffet breakfast. Visiting the pool area and sports facilities, this hotel is also great for family vacations. There were lots of families checked in the hotel and they all seem to be enjoying themselves. The staff are extremely friendly and helpful. Great internet speed in the room. The location of the hotel is right on the beach front in a very quiet corner of Abu Dhabi. The biggest mall of the city, Marina Mall is like 3 minutes by car or 15 minutes' walk. Definately I will be going there again.

Room Tip: Rooms facing the sea have a better view than the entrance of the hotel. In terms of noises, both views are quiet.
  • Stayed: April 2012, travelled on business
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1  Thank DubaiConsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 3 May 2012

Dear Trip Advisor Member,

Thank you for sharing your excellent feedback on Trip Advisor.

We are very pleased to hear that you loved our buffet breakfast, rooms and hotel facilities. Your wonderful comments have been shared with the whole team and will surely go a long way.

It would always be our pleasure to welcome you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


ALAIN KROPF
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2012

Best hotel i have ever visited. From service, location, staff, room, food..everything! I would deffinetley come back again!

  • Stayed: May 2011, travelled with family
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Thank Noa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 22 April 2012

Dear Trip Advisor Member,

Thank you very much for the excellent comment and ratings!

It would always be our pleasure to welcome you and your family back to Khalidiya Palace Rayhaan, trusting that we could always provide you with the highest level of service that you truly deserve.

Yours sincerely,


ALAIN KROPF
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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