My wife & I booked online getaroom.com and checked in Sunday night Oct 7 around midnight.
Upon arrival at reception desk, the receptionist "without greeting us" shouted to another receptionist on the other side to come and check us in. She told us her shift has just ended (no big deal).
When checking us in, the friendly receptionist kept on saying she has to check if we paid for the room even though I showed her the confirmation email on my iPad that proved I already paid (also no big deal)
We were given a room on 7th floor. It was dirty, smelling of food and had debris on the floor. My wife went to the toilet and was shocked to find out the toilet seat was used and many dried yellowish stains were clear on the seat cover. We complained and asked to move to another room. The receptionist called back to apologize on behalf of her manager "who was standing next to her" and offered another room. We went downstairs and strongly insisted they check the second room before we go in, they strongly insisted it was clean and perfect.
We walked in straight to the toilet and were shocked again to find the toilet seat used but this time with the cover up and un-flushed with toilet papers inside. The manager who accompanied us also took pictures with his smart phone.
We left the hotel immediately. How can I sleep there again let alone eat breakfast there. We thought it was Candid camera
I wrote on the same night to getaroom.com informing them what happened. I still haven't heard from them.
Also no one from the hotel has contacted me. That was supposed to be my second stay. I also hope they don't contact me.
This is what I call NEVER AGAIN.
- Official Description (provided by the hotel):
- Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more less
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- Also Known As:
- Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi