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“Very good hotel” 4 of 5 bubbles
Review of Khalidiya Palace Rayhaan by Rotana

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Khalidiya Palace Rayhaan by Rotana
Ranked #18 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Switzerland
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very good hotel”
4 of 5 bubbles Reviewed 23 October 2012

We stayed for one night at the Khalidiya Palace hotel on our trip back from Oman. The hotel was nice and modern, as was our room. The pool was enjoyable to cool off, but the beach was not very attractive (Abu Dhabi is not a beach destination, so we expected this). The hotel is close to the Marina mall, which was convenient (although it was so hot, we took a five minute cab drive to get there from the hotel). I recommend a visit to the Sheikh Zayed Grand Mosque, it is very grand and impressive.

The only negative aspect of our stay was upon departure. We informed the front desk, in the morning, that we would be leaving for the airport around midnight and we wanted to change before leaving. They told us that this would not be a problem and that we could use the gym's changing room when we wanted. However, when we asked where the gym was located, they told us it was closed and asked us to use the bathroom to change. This was quite unpleasant as we wanted to freshen up, change and tidy up our suitcases.

Room Tip: The higher floors have an impressive view.
See more room tips
  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Switz_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 29 October 2012
Dear Trip Advisor Member,

Thank you for taking the time to share your valuable feedback regarding your stay with us. We are very pleased to hear that you enjoyed our facilities and services.

In contrast, we would like to apologize for the inconvenience you have encountered upon your departure. Your comment has been addressed to our Director of Front Office for corrective measures to be implemented and to avoid such problems in the future.

Thank you once again for your feedback and it would always be our pleasure to serve you here at Khalidiya Palace Rayhaan, your home in the UAE.

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,944 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
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English first
New York City, New York
Level Contributor
121 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 23 October 2012

Its a resort, with a large outdoor swimming pool. Rooms are clean and decent, with a big balcony that is sea facing.The room service menu needs to be improved for variety.The hotel doesn't serve alcohol at all and doesn't have any bar. The hotel has a private beach which is quiet peaceful and relaxing.

Room Tip: Sea facing with balcony
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  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sandeepmota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 29 October 2012
Dear Trip Advisor Member,

Thank you for sharing your comments about the hotel on Trip Advisor.

We are glad to note that you liked our facilities during your stay with us. On the other hand, your comment about the room service menu has been noted and addressed to our Director of Food and Beverage for review. We would also like to take this opportunity to inform you that “Rayhaan” is a brand of Rotana which restores the values of the contemporary Arabian culture, and hence, we are not serving any kind of alcohol in the hotel.

We look forward to welcoming you back to Khalidiya Palace Rayhaan on your next visit to Abu Dhabi, assuring you of our personalized service and best attention at all times.

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 bubbles Reviewed 17 October 2012

My wife & I booked online getaroom.com and checked in Sunday night Oct 7 around midnight.
Upon arrival at reception desk, the receptionist "without greeting us" shouted to another receptionist on the other side to come and check us in. She told us her shift has just ended (no big deal).

When checking us in, the friendly receptionist kept on saying she has to check if we paid for the room even though I showed her the confirmation email on my iPad that proved I already paid (also no big deal)

We were given a room on 7th floor. It was dirty, smelling of food and had debris on the floor. My wife went to the toilet and was shocked to find out the toilet seat was used and many dried yellowish stains were clear on the seat cover. We complained and asked to move to another room. The receptionist called back to apologize on behalf of her manager "who was standing next to her" and offered another room. We went downstairs and strongly insisted they check the second room before we go in, they strongly insisted it was clean and perfect.

We walked in straight to the toilet and were shocked again to find the toilet seat used but this time with the cover up and un-flushed with toilet papers inside. The manager who accompanied us also took pictures with his smart phone.

We left the hotel immediately. How can I sleep there again let alone eat breakfast there. We thought it was Candid camera

I wrote on the same night to getaroom.com informing them what happened. I still haven't heard from them.

Also no one from the hotel has contacted me. That was supposed to be my second stay. I also hope they don't contact me.

This is what I call NEVER AGAIN.

  • Stayed October 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank ZeeF44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 October 2012

This must be the best hotel in Abu Dhabi! The facilities are great, the rooms wonderful and the staff everything you could wish for - so polite and helpful. My friend left his passport on the bed when we departed for the airport and the hotel found it, sent it to the airport by hotel car and would not take any payment!!! Cannot recommend this hotel more highly!

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lawrie0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 21 October 2012
Dear Trip Advisor Member,

There is nothing that warms our heart more than a guest who truly appreciates all our efforts. Thank you for sharing your wonderful comments about your recent stay with us on this website. We are truly glad that we have exceeded your expectations in all aspects of our services.

I will share your comments with my team who will be delighted to know that you appreciate their efforts and that you felt looked after.

We look forward to welcoming you back to Khalidiya Palace Rayhaan for another memorable ‘Treasured Time.’

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
100 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 15 October 2012

I spent four nights at the Khalidiya Palace Rayhaan as a stopover on the way home. The hotel was of excellent quality and great service. This hotel offers 'Arabian hospitality'. This means it does not serve alcohol and only halal foods (no bacon on the breakfast buffet). The pool was great. Rooms were spacious and well appointed. The bathroom was awesome with a very large separate shower in addition to a full bathtub. The hotel is a short distance from the Marina Mall and while it is still a cab ride the cabs are very inexpensive. Lots of construction around the hotel but this did not present any issues. The WiFi was good and easily accessible

Room Tip: Book direct on their website and receive free WiFi and a room upgrade. This was a great bonus
See more room tips
  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KiwiBrendon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 21 October 2012
Dear Trip Advisor Member,

Thank you for sharing your excellent feedback on Trip Advisor.

I am delighted to hear that you had an enjoyable experience in Abu Dhabi and had a great stay at Khalidiya Palace Rayhaan which you have graciously addressed from our service and facilities. Moreover, we are glad that the construction around the hotel did not spoil your stay with us.

It would always be our pleasure to welcome you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 October 2012

We stayed for 10 days in September at this excellent hotel. The rooms were nice, clean, spacious and generously equipped. All of the staff were amazing and couldn't do more to help you. The pool area was lovely and had a huge pool which was a welcome relief from the heat and the 'hot' sea. Yes there is some noise from the jet skis but this is not the hotels fault, so please ignore all the comments about is. I had an amazing stay at this brilliant hotel.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pabloseijas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 9 October 2012
Dear Trip Advisor Member,

Thank you for sharing your wonderful comments on this website.

We are delighted to learn that you have had a fabulous 10 days stay at the hotel. Your positive comments about the room, staffs and pool were noted and this will surely go a long way. Moreover, we are glad to note that the noise from the jet skis did not spoil your stay with us.

Once again, we appreciate your valuable comments and look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westchestry Cty, NY
Level Contributor
68 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 5 October 2012

Great value, good room, property needs some updating. Food was the not great. Construction in the area makes it a hassle to get to and from the hotel, and cabs are non existent during morning and dinner rush.

Room Tip: Higher floors are better
See more room tips
  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MMRDAR5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 9 October 2012
Dear Trip Advisor Member,

Thank you for taking the time to share your valuable feedback regarding your stay with us. We are pleased to hear that you were satisfied with most of our facilities and services.

Your comment about the food has been addressed to our Chef for review. Furthermore, as Abu Dhabi is currently under development, it is unavoidable that a lot of constructions are happening around the city.

Once again, we appreciate your valuable input as it is only through comments like these that we find the opportunity and drive to improve our services to the satisfaction of our valued guests such as yourself.

We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Property: Khalidiya Palace Rayhaan by Rotana
Address: Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Abu Dhabi
#16 Romantic Hotel in Abu Dhabi
#16 Family Hotel in Abu Dhabi
#18 Luxury Hotel in Abu Dhabi
#26 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Khalidiya Palace Rayhaan by Rotana 5*
Number of rooms: 443
Official Description (provided by the hotel):
Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more   less 
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Also Known As:
Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi

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