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“Heaven on Earth”

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Khalidiya Palace Rayhaan by Rotana
Ranked #20 of 128 Hotels in Abu Dhabi
Certificate of Excellence
London
Level 4 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Heaven on Earth”
Reviewed 29 September 2013

Had an amazing 6 nights here in September 2013. Everything was perfect. The staff, the food, the room, the view from the room, the pool and the beach were all excellent and I would defo give this place 10 out of 10. It's in a great location, very clean and it's only £2 for a taxi to the local shopping mall.

The purpose of our trip was for some rest and relax. This hotel was perfect for that. It's doesn't sell alcohol so theres no disturbances from drunk people around the pool or in the evenings, there is very little entertainment so it's just give you the opportunity to chill out and not feel bothered by noise or people trying to force you to play beach volly ball or to sing karaoke!

The pool area is excellent and very clean, there are plenty of loungers and the price of a jet ski in the beach is only £32 for 30 minutes for 2 people.

The staff are excellent and will try their best to accomodate any requests very quickly. All our day trips were booked through the hotel and we were picked up bang on time for each one.

Abu Dhabi is truly amazing, hot, safe and a great place to have a family holiday or a girlie shopping trip. I had the best massage I've ever had here for only £45

Room Tip: Room 526 has an amazing view of the pool and beach.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank manhatten15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 6 October 2013
Dear Trip Advisor Member,

Thank you for taking the time to write a very positive feedback about the Khalidiya Palace Rayhaan by Rotana.

It is with delight to know that you had an amazing stay in our property which you have emphasized from the responsiveness our staff, food, view of the room and recreation facilities. Also, we are happy to note that you were satisfied with the “Rayhaan” brand concept of the hotel and that you had the best massage in our hotel.

Receiving such a wonderful review from a satisfied guest truly warms our heart and we are happy to note that we were able to give value for your much deserved holiday.

Your heartwarming comment has been shared with the team and they are delighted to know that you appreciate their efforts.

Thank you once again and we cannot wait to welcome you back to the Khalidiya Palace Rayhaan by Rotana for another memorable ‘Treasured Time’ in Abu Dhabi.

Yours sincerely,


MARK TIMBRELL
General Manager
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Traveller tips help you choose the right room.   Room tips (257)
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Miami, Florida
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 September 2013

Got a great rate from hotels dot com so we were a little weary of how good this hotel was going to be but it was definitely a great surprise. The staff was extremely friendly from the moment of arrival offering us arabic coffee and dates, Our room was ready immediately and as we walked away from the lobby to the elevators the hotel showed its majesty. A gorgeous open lobby with probably an 18 story open view to its roof which was very elegant. When we got to our room we opened the balcony to a great beach/pool view. Definitely worth the extra five dollars a night!!. The pool area has a small construction/beautification project going on so to exit the lobby you had to walk thru a formal sitting area which is probably the only negative thing I can say about the hotel but Im sure that will change when the construction is done. One thing that I can see someone not liking was that the elevators were to only one end of the building so if your room is on the other end there's a nice little walk, not much of a problem for me but I can see someone elderly or someone with small children being flustered. The beach was great, quiet and calm, no waves except for the wake of the usual jetski or small boat. Overall my experience was great. The location is near the marina mall which is a great starting point to any tourist adventure you would partake.

Room Tip: Balcony a must, preferably with a beach or pool view
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Service
Helpful?
Thank JCparce22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 6 October 2013
Dear Trip Advisor Member,

Thank you for taking the time to write your feedback on Trip Advisor.

I am delighted to know that you had a great time at the Khalidiya Palace Rayhaan by Rotana and you felt looked after by our ambassadors upon arriving in the hotel with our Arabian hospitality. We appreciate your compliments on our lobby, panoramic elevator, room and location.

On the other hand, we have noted your other comments about the Beach Club entrance and location of the elevators.

Once again, thank you for your continued patronage of the Khalidiya Palace Rayhaan by Rotana. We will be more than happy to welcome you many times over during your future travels to Abu Dhabi!

Yours sincerely,


MARK TIMBRELL
General Manager
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Pico Rivera, California
Level 6 Contributor
146 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 15 September 2013

This was our first visit to the UAE and we were very pleasantly surprised by everything here at the Khalidiya Palace Rayhaan. We booked on hotwire and sometimes you just never know what you're going to get, but once we checked out the reviews on tripadvisor we weren't too concerned.

We arrived in Abu Dhabi after dark, so driving into the city and then finding the hotel was a little concerning, however, once we hit Corniche Road we knew it was smooth sailing. The hotel is literally at the end of the street, it's very easy to find and even though it looks like the parking courtyard is packed and confusing, once you pull up, you're treated like royalty and your car is whisked away by friendly valet attendants.

Check in was quick and easy, and we were given a very nice room that overlooked the Emirates Palace and the new presidential palace being built. There were more than enough staff that were milling about and were more than willing to help with luggage, however we didn't need any help.

In fact, one of our bags didn't make it onto our flight from Frankfurt so the staff took copies of the baggage incident report we got from Lufthansa and made sure to follow up on the lost luggage and offered to deliver it promptly to the room once it arrived to the hotel. That was an especially nice touch, not having to worry about calling anyone at the airline or the airport.

Rooms were very well equipped with luxurious linens and fluffy pillows. Our room had a nice balcony with amazing views. The bathroom was very large and spacious and had some really amazing towels...so amazing that I wanted to steal one (but didn't)!!! Daily there was a turndown service which was also a nice touch - as was the treat on the pillow.

The property had a very nice pool area and also had restaurants, however, we spent most of our time exploring the city so we never used these amenities.

All in all, this was by far one of the best hotels I've ever stayed in and I hope to return some day.

  • Stayed September 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank Wandering B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level 6 Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 September 2013

This was our third stay at this hotel. We came for the whole of August 2013. Staff at check in, were wonderful, to ensure we had the loveliest room and the warmest welcome.

All the staff were professional, helpful and supportive.
special thanks to:
Alex at check in.
All the staff at guest services for help with bookings /luggage / taxis and endless questions.
Faysal our house keeper was fantastic, nothing was ever to much trouble and our room was kept spotless.
All the pool and beach staff, who kept us all safe and pointed out the dolphins.

Guest services were particularly helpful when a doctor was need, he was arranged and at he hotel within 45 minutes.

Some construction noise could be heard, but not every day and only for very short periods of time.
Less jet skis seemed to be roaring past.

Several days we saw and spoke to the kids in the kids club, they loved it! Really happy, well looked after and loved to tell us about their day!

No problem getting a sun bed by the pool or on the beach at any time.

Can't wait to book the 4th visit!

Room Tip: Try to book a higher floor with a sea view.
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  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
5 Thank LASallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 10 September 2013
Dear Trip Advisor Member,

Thank you also for sharing your very wonderful review on Trip Advisor and we are glad to know that your third stay with us was an enjoyable one.

It is so pleasing to read your wonderful compliments about our colleagues’ hospitality, particularly Alex and Faysal, and this will surely encourage us to continually provide exceptional guest service.
Moreover, thank you for your understanding about the construction next to the hotel and we are glad to know that this did not spoil your stay with us.

Once again, thank you for your feedback and we cannot wait to welcome you back on your fourth visit at the Khalidiya Palace Rayhaan by Rotana.

Yours sincerely,


MARK TIMBRELL
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2013

As a regular visitor to the city, I find this hotel the best for recreation and relaxtion holiday.
long private beach, huge clean pool and best service in town. Clean rooms, good breakfest, nice staff. the hotel located at the elegent district of the city with near to Emirates palace and Marina Mall.

Room Tip: choose rooms with pool view
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Ashraf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 10 September 2013
Dear Trip Advisor Member,

Thank you very much for your positive feedback and we are delighted to receive such motivating comments about our hotel.

We are delighted to know that you enjoyed your stay with us and that we exceeded your expectations. Moreover, thank you for considering us as “one of the best hotels in Abu Dhabi” and the whole team are certainly proud of your wonderful comments.

We appreciate your patronage and support to the Khalidiya Palace Rayhaan by Rotana and we look forward to welcome you back soon.

Yours sincerely,


MARK TIMBRELL
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2013

We stayed at this beautiful property for 5 nights and we enjoyed each single day. It started with the arrival. Check in was very efficient and fast and the staff was very friendly. We received a nice room facing to the seaside. The close location to marina mall, emirates palace and other five star hotels gives you enough options should you wish to go out for dinner once in a while since the food in the buffet restaurant is always the same. The cleaning of the room was always on time and very focused on details especially after coming in the afternoon (suprised us since they prepare your room for the night). If you have any question regarding the city or especially dining options look at the Guest Services for Carl a young and professional employee. Super friendly and knowledeable about the city. Special thanks to him and of course all the other great and friendly staff.
Well overall the value for the money is great and we will be coming back in future. For sure.

Room Tip: Room facing the seaside or an Emirates Palace view on a high floor
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DlPor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 4 September 2013
Dear Trip Advisor Member,

Thank you for taking the time to post this review on Trip Advisor.

We are delighted to read that you had an excellent and enjoyable stay at the Khalidiya Palace Rayhaan by Rotana.

Thank you for your positive comments about the hotel’s convenient location, housekeeping service, and efficient and friendly staff. Indeed, the good location of the hotel close to the Corniche and with the Marina Mall, Emirates Palace and other 5 star hotels in the vicinity adds to the accessibility of various services outside the hotel. Moreover, we have shared your compliments to the whole team particularly to Carl and this will surely encourage us to continually provide excellent guest services.

Once again, thank you for staying at the Khalidiya Palace Rayhaan by Rotana and we look forward to welcoming you back in Abu Dhabi for another memorable ‘treasured time.’

Yours sincerely,


MARK TIMBRELL
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
267 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 30 August 2013

The feature which denominated this five star hotel among all the hotels is its best location in AbuDhabi,at Corniche.Its a beautiful multistory hotel with every modern facility.Rooms are spacious ,with private balcony and an excellent view of beach.The best part is its kids area and a separate swimming pool for kids.Overall staff is cooperative and multilingual.More space should be allocated for dining area to avoid waiting time for breakfast etc.

  • Stayed September 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Naureen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, 4 September 2013
Dear Trip Advisor Member,

Thank you for taking the time to post this review on Trip Advisor.

We are glad that you were happy with our facilities and services, and you found our team members to be helpful. Thank you for your wonderful compliments about the hotel’s location, rooms, kids' area and colleagues’ hospitality. Your feedback has been shared to the team in our morning briefing and this will surely go a long way.

Moreover, your constructive feedback about the Horizon has been noted and please be informed that as we aim to provide a better dining experience to our valued guests and considering our guests’ feedback, we are currently reviewing an Expansion Project for the Horizon restaurant.

Once again we truly thank you for your time and feedback. Meanwhile, we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and attention at all times.

Best regards,


MARK TIMBRELL
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Property: Khalidiya Palace Rayhaan by Rotana
Address: Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Abu Dhabi
#16 Romantic Hotel in Abu Dhabi
#16 Family Hotel in Abu Dhabi
#20 Luxury Hotel in Abu Dhabi
#26 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Khalidiya Palace Rayhaan by Rotana 5*
Number of rooms: 443
Official Description (provided by the hotel):
Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more   less 
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Also Known As:
Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi

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