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“Good choice for business or family”

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Khalidiya Palace Rayhaan by Rotana
Ranked #20 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 18 February 2014

This a nice hotel, living up to the Rotana standard, for both the business traveller and a family vacation.

Good size rooms, nice pool & gym, good service from friendly staff.

My only comment has to do with the quality of room service food as it varied from very good to OK.

Room Tip: Avoid the Emirates Palace side as there is construction taking place which may disturb you.
  • Stayed: January 2014, travelled on business
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1  Thank Menelaos K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 24 February 2014

Dear Trip Advisor Member,

Greetings from Khalidiya Palace Rayhaan by Rotana Abu Dhabi!

We highly appreciate your wonderful comments posted on this website. It was a pleasure to hear that we have met your requirements during your stay with us which you have graciously addressed from our rooms, recreation facilities and staff.

Your constructive comment about the room service has been noted and addressed to our Executive Chef for review.

Once again, thank you very much for the kind feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


MARK TIMBRELL
General Manager

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1,276 - 1,282 of 2,811 reviews

Reviewed 15 February 2014

Just returned from a fantastic weeks holidays here. I think I should start by saying I'm an air hostess and I'm lucky enough to travel and stay in some wonderful hotels around the world and have consequently found myself becoming a bit of a hotel snob but this hotel surpassed all my expectations! we travelled with our two young daughters, 3 and 10 months old and were treated like absolute royalty from the very second we were met at the airport!
The staff were all exceptional, courteous, polite, helpful, friendly and made so much effort with our little girls it was heartwarming, always talking and acknowledging us all as we walked past! We had a problem whereby we left our pram at the airport on arrival and the staff were so helpful and efficient in sorting it for us.
(Carl and Esteban in particular)
Thanks you.
The pool is wonderful! Soooo clean and our daughter had hours of fun playing in it and also at the play parks which is located right next to the pool so no need to move from your sun lounger while keeping an eye on them!
The food is outstanding and although a little expensive it's actually worth the cost!
We were upgraded to a suite for no extra charge upon arrival if we were willing to forgo a balcony which we jumped at. The rooms are beautiful, huge and spotlessly clean! The man that cleaned our room was so kind and always came to see if we needed anything, extra water etc!
Can I just add, anyone travelling with children don't worry, you can get everything you need and more including pampers nappies at half the price than home!
Overall a really fantastic holiday! We hope to return one day!! Thank you !!

  • Stayed: February 2014
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3  Thank Earwing25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 24 February 2014

Dear Trip Advisor Member,

Thank you for your heartwarming review for the Khalidiya Palace Rayhaan.

It is always our aim to provide our guests a truly treasured experience and we are therefore pleased to learn that we have not only met your family’s expectations during your stay but exceeded them in most aspects.

Rest assured that your positive comments about the recreation facilities, food, convenient facilities for kids and exceptional service provided to you by our colleagues, particularly to Carl and Esteban were shared with the whole team. Such compliments will surely encourage all of us to continually create world class experience to our valued guests.

Once again, we appreciate your valuable comments and look forward to welcoming you and your family back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed 13 February 2014

Seriously excellent Hotel..... somehow they manage to make a largish hotel warm, personal and very friendly. Will definately be back...... its a perfect stop off for me on my way home to UK from India where I live.

Room Tip: Ask for non smoking room facing the Pool.... well worth the extra cost.
  • Stayed: February 2014, travelled on business
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2  Thank Tosspot2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 16 February 2014

Dear Trip Advisor Member,

Thank you for taking the time to post this wonderful review on Trip Advisor.

It truly warms our heart to know that you have had a great time with us and your compliment for the warm and friendly hospitality of our colleagues has been shared with the whole team.

We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana for another memorable ‘Treasured Time.’

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed 12 February 2014

Having just booked this hotel and paid in advance on a non-refundable basis......Just a word of warning to those looking for a cocktail or wine with your meal etc.....as the hotel website does not exactly make it clear and neither does the agent who takes your booking. This hotel is completely dry and does not serve alcohol.

Have prestay rated it as average due to this fact.

Stayed: February 2014, travelled as a couple
3  Thank Heatherdonaldson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 17 February 2014

Dear Trip Advisor Member,

Thank you for your recent stay at the Khalidiya Palace Rayhaan and for taking the time to write to us your experience.

Your comment about the non-alcoholic environment of the hotel has been well noted and kindly be advised that this information is mentioned in our website as well as in other online channels. Furthermore, we would also like to take this opportunity to inform you that “Rayhaan” is a brand of Rotana which restores the values of the contemporary Arabian culture, hence we are not serving any kind of alcohol in the hotel and we hope that this would give you a clearer understanding of the matter. Nevertheless, we have created healthy options in replacement of this specific aspect and we are committed to delivering the highest standards of service in other areas.

Meanwhile, we look forward to welcoming you back in the hotel, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


MARK TIMBRELL
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

One of the best resorts in Abu Dhabi.
We stayed here for two nights in deluxe room plus with balcony.
The hotel has the Biggest pool in Abu Dhabi with direct access to the beach.
Very nice resort & breakfast, little bed pricy if you decide to east in the hotels restaurants even if it’s snakes but the food very delicious .
Serving Hookah in the Main Beach Restaurant ,

Room Tip: High floor rooms with balcony facing pool & sea !
  • Stayed: February 2014, travelled with family
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Thank Thamer-Awliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 12 February 2014

Dear Trip Advisor Member,

I am pleased to read your wonderful comments regarding your recent stay with us and would like to thank you for sharing these on this website.

Thank you for giving us a perfect score on all the Trip Advisor’s criteria and for considering us as one of the best resorts in Abu Dhabi.

Your compliments for our recreation facilities and restaurants have been shared to the team and they were very pleased of your kind gesture. Moreover, we wish to kindly inform you that the prices we are offering in our restaurants are in line and competitive with the prices offered in other 5-star hotels in town.

Once again, thank you for your continued patronage of the Khalidiya Palace Rayhaan by Rotana. We will be more than happy to welcome you many times over during your future travels to Abu Dhabi.

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed 5 February 2014 via mobile

The hotel itself was great. Big pool area. Lots if sunbeds by the pool and on the small private beach. Jetskis, banana boats etc available for hire.
Staff were all excellent and very attentive. Health club had great facilities like squash courts, tennis court, table tennis table, sauna, steam room, hot tub, plunge pool etc although should have been advertised better.
Food wasn't bad. The prices aligned with that you'd expect in a 5 star hotel in Abu Dhabi.
Room size was good (was in a classic room). Good view of the golf and the pool. No balcony though which I wasn't aware of until I arrived.
My only complaint is I was on a no smoking floor although the room absolutely stunk of smoke. It was overpowering. Years worth of smoke in the carpets and curtains no doubt pre-none smoking. This has put me off coming back here. If you're a smoker, you won't even need to bring your cigarettes....

Stayed: February 2014, travelled solo
1  Thank PaulLondonTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 10 February 2014

Dear Trip Advisor Member,

Thank you for taking the time to post your review on Trip Advisor.

We are happy to read that in general you have had a wonderful time in the hotel. Indeed, our beautiful fully equipped recreation facilities add additional benefits to our guests especially the ones coming for leisure.

On another note, we would like to apologize for the distinct smoke smell in the room and rest assured that your comment has been addressed to our Director of Housekeeping to rectify this issue and ascertain that all our rooms are smelling fresh at all times. Moreover, we would like to highlight that we always do our best in ensuring that the hotel’s smoking regulation are followed by our guests.

Once again, we appreciate your feedback and hope that this isolated experience will not deter you from using our services again.

Meanwhile, we look forward to welcoming you back to the Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Best regards,


MARK TIMBRELL
General Manager

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Reviewed 1 February 2014

I have just returned from a 6 night stay at this hotel and I must say it was one of the best holidays we have had. We had originally booked a package holiday which included the Beach Rotana hotel, a 30min taxi ride away to be told on arrival that the swiming pool was under amitainence and could not be used, as a swimming pool was at the top of our list for this holiday we asked to be transfered to another hotel. After some discussions with the management they transfered us to the Khalidiya Palace, they outcome could not have been better, this beautiful hotel offers stunning interiors and a fabulous view of the Arabian Gulf.
Every employee was very friendly, welcoming and always had a smile, nothing was too much trouble for anyone. We were half board so enjoyed breakfast and evening meal in the Horizon buffet restaurant where the choice, quality and presentation of the food was second to none, compliments to all the chefs. I would recommend this hotel for a stay with no hesitation, we would definately be booking again. we would like to thank everyone there for an enjoyable stay but special thanks to Carl and raheem, Lovely, OJ and Nahbin to name but a few.

Stayed End Jan 2014

  • Stayed: January 2014, travelled as a couple
    • Value
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2  Thank 595Jude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 5 February 2014

Dear Trip Advisor Member,

Thank you for your recent stay at the Khalidiya Palace Rayhaan by Rotana and for taking the time to write to us your feedback.

We are glad you were happy with our facilities and services and that your have had a wonderful holiday during your six nights stay with us.

It is indeed with pleasure to know that and you found our team members to be very friendly, welcoming and smiling and your commendation for Carl, Rahim, Lovely, OJ, Nahbin and our chefs has been passed on to them. Moreover, thank you for your positive comments about the hotel in general.

Once again, thank you for staying with us and we hope to welcome you to the Khalidiya Palace Rayhaan by Rotana for another memorable ‘Treasured Time.’

Best regards,


MARK TIMBRELL
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Address: Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Abu Dhabi
#16 Family Hotel in Abu Dhabi
#16 Romantic Hotel in Abu Dhabi
#20 Luxury Hotel in Abu Dhabi
#26 Business Hotel in Abu Dhabi
Price Range: £71 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Khalidiya Palace Rayhaan by Rotana 5*
Number of rooms: 443
Official Description (provided by the hotel):
Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more   less 
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Also Known As:
Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi

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