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Khalidiya Palace Rayhaan by Rotana
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Reviews (4,032)
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2,617
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All reviewsmarina mallhorizon restaurantno alcoholdry hoteletihad towersprivate beachpool areajet skiroom servicesea viewexcellent hotelnice poolbreakfast and dinnerexcellent stayspecial thankshotel in abu dhabibalcony
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Reviewed 15 June 2014

We had booked 2 adjacent rooms and were allotted adjacent rooms on the 7th floor. However on arriving there, the person at the reception told us that it was given to someone else and he gave us separate rooms on 3rd floor with a balcony upgrade. On reaching the room we saw that the balcony was right in front of the construction site which totally spoiled the mood of the holiday. You dont expect to stay in Rotana and end up in front of the dust and smoke of a construction site. You need to seriously think about the view from that side too cos we can easily get better rooms for less. When we prefer Rotana, we do so for a reason.
2) The internet in the room was not working until someone could fix it just before our checkout time. They just kept telling it will work in your room.
3) The pool was filled with beach sand and cloudy water which made us all itch. It was probably brought about by the wind from the sea but then when the highlight of the hotel is the pool, its cleanliness needs to be given more importance I feel

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Oommen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 24 June 2014

Dear Trip Advisor member,

Thank you for staying at the Khalidiya Palace Rayhaan by Rotana and for posting your review on Trip Advisor.

We would like to apologize for the inconvenience you have encountered whilst staying with us. Despite the fact that special request such as connecting room is subject to availability upon arrival, we try our utmost to fulfill all our guests’ request. However, as much as we want to fulfill your wishes for a connecting room, we regret that this was not possible due to the limited availability of such room type. Please rest assured that our team did their utmost in providing you a room on the same floor by upgrading one of your rooms to the Classic Room Balcony ensuring your pleasant stay with us. Though, we regret that you were not satisfied with the arrangement made due to the construction next to the hotel which was beyond our control.

Nonetheless, should you wish to have a confirmed sea view room on your next visit, you may book our Classic Room Plus and Premium Room Plus as these rooms have sea view.

With reference to your comment about condition of our pool, please be informed that since our pool is outdoor next to the beach it is beyond our control that during certain weather conditions such as windy weather or sand storms the sand gets carried by the wind to the pool. However, please rest assured that we do our utmost to ensure that the pool is cleaned and maintained after such occasions.

Moreover, your comment about the problem you have encountered regarding the internet has been noted and rest assured that the same has been highlighted to our Director of Information Technology to look into ensuring that all guests complaints are promptly responded.

We trust that the above experiences will not deter you from using our services again in order for us to show you that we are indeed able to provide superior experience to our guest.
Once again, thank you for your feedback and we look forward to welcoming you back to the Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


Mark Timbrell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014 via mobile

This hotel is amazing. Wife and I stayed for 4 nights for our anniversary as part of our Dubai-Abu Dhabi-Dubai trip. We did not regret it once. The breakfast variety is amazing, the hotel is beautiful, the pool and private beach areas are lovely but, as is often the case in the UAE, the staff get the top prize. Nadia, especially, at check-in, was amazing. She gave us a free upgrade, answered every single question clearly and was just a refreshing way to start the holiday. All of that for a VERY VERY VERY reasonable price. Honestly, this is the hotel in Abu Dhabi. The views are beautiful all-round and the food variety is also great. And, again, very economical. I would definitely recommend it to anyone. Especially families and non-drinkers. The hotel is 100% alcohol-free and it makes it an all-the-more relaxed, friendly and pleasant environment to be in. Honestly, I can't praise it enough.

Stayed: June 2014, travelled as a couple
1  Thank TourDeAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 19 June 2014

Dear Trip Advisor member,

Thank you for staying at the Khalidiya Palace Rayhaan and taking the time to share your review on Trip Advisor.

We feel honored that you chose us to celebrate such a momentous occasion with us. We are glad that we were able to make your anniversary a memorable one.

Your compliments about the breakfast, service, recreation facilities were noted and thank you for emphasizing on Nadia’s exceptional service during your stay. Your wonderful words will surely cheer us in providing ‘Treasured Time’ for our valued guests.

Once again we truly thank you for your time and feedback. Meanwhile, we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana.

Yours sincerely,


MARK TIMBRELL
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

good.-front desk expectantly vanessa.cleanless of room.Friendly staff.view of the building .
bad.-no free wi-fi . room service, mayonnaise bottle is open.Housekeeping,water bottle is already open.no shuttle service to mall and city.wifi was very expensive .bath room is very small.check-out time not give a clear bill.Breakfast was terrible ..waiting for juice glass 10 mins.hot drinks is chargeable like cappuccino,latte.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank eerath99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 19 June 2014

Dear Trip Advisor Member,

Thank you for taking the time to comment on our facilities and services by completing our online guest satisfaction survey and it is indeed our pleasure having you as our valued guest during your stay in the hotel.

We are happy to know that you were pleased with our Front Desk colleagues, particularly Vanessa and the cleanliness of the room.

I was most concerned to learn of these unusual experiences with our housekeeping and room service departments and your experiences are in no way representative of the usual positive feedback we receive and the high standards we aspire to. Normally, our Housekeeping and Room Service colleagues are double checking the items before providing it to the guest ensuring that the necessary seals for water, mayonnaise, ketchup bottles etc. are intact. However, please be assured that your constructive comments have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.

Moreover, please note that as a company, we are not providing complimentary internet for our guests however, please be assured that the prices are offering in Khalidiya Palace Rayhaan are in line with the current market trend in other 5 star hotels in the city. Our pricing is very competitive though we are providing a high speed internet access in our rooms at 60Mbs which is only offered by few hotels in town. Nonetheless, your feedback is noted and will be considered in case of any rate related adjustments.

We have as well noted your comment about our breakfast selection. Please be informed that we have just recently upgraded our buffet selection in Horizon last 15th May. However, we would appreciate if you can let us know if there is any specific menu you have in mind and wished to have it included in our selection in order for us to address it to our chef. Your other comment about the service has also been taken on board and our Director of Food and Beverage will look into this matter.

Thank you once again for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


MARK TIMBRELL
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

I have used the Khalidiya palace hotel several times now for delivering training courses. The staff are timely, friendly, attentive and professional. I can easily and quickly request extra resources from the staff and management who always go the extra mile to provide a top drawer service. Of particular note as being the hotel's top performers are Rima, Habib, Amran and John, all from the events team who work hard to ensure you achieve exactly what you want from your stay.

I look forward to training at the Khalidiya Palace again and again as I have yet to be disappointed.

keep up the good work

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Graham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 18 June 2014

Dear Trip Advisor member,

Thank you for taking the time to post your ‘Excellent Training Venue’ review on Trip Advisor and it is indeed our pleasure hosting you trainings at the Khalidiya Palace Rayhaan by Rotana.

We are glad to know that we were able to exceed your expectations during your functions. Your compliments on our Events team, Rima, Habib, Amran and John on the professionalism and exceptional service they have provided during your training courses have been passed on to them and they were truly glad that you appreciate their effort.

It is always our aim to provide well-appointed meeting room facilities to our guests with friendly atmosphere and caring professional staff ensuring that every event is exceptional and memorable.

Thank you once again for your invaluable feedback and we look forward to welcoming you back to the hotel.

Best regards,


MARK TIMBRELL
General Manager

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Reviewed 9 June 2014

We spent 7nights at Khalidiya Palace with our 2 children. The hotel is situated opposite the Emritaes Palace, and close to the Marina Mall. Overall we enjoyed our stay at the hotel very clean and well maintained. Staff at the front desk were very pleasant and helpful.

Breakfast had a wide variety of food for both adults and children, however being on a half board basis we were somewhat disappointed with the evening choice of vegetarian food. Being a five star hotel The staff in the restaurant were not very sympathetic to our children's food requirements. One member of staff said we don't have a lot of vegetarian's that's why we have a limited choice of vegetarian food,However staying at other five star hotels in Dubai staff and the chefs have always gone out of the way to accommodate our food requirements.

Overall we enjoyed our stay.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank happyeater64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 15 June 2014

Dear Trip Advisor Member,

Thank you for taking the time to post this review on Trip Advisor.

We are delighted to read that you and your family had an enjoyable experience during your seven nights stay with us.

Thank you for emphasizing on the cleanliness of the hotel, helpful and pleasant colleagues at our Front Desk, breakfast selection and our great location, which is indeed convenient to points of interest, such as Emirates Palace and Marina Mall.

On another note, we regret to learn that our team at Horizon was not able to meet your food requirements during your dinner. Rest assured that your comment has been addressed to our Executive Chef who will review our vegetarian selection in the restaurant. Moreover, I have as well highlighted the service failure to our Director of Food and Beverage to ensure that necessary trainings are conducted to improve this area. Nonetheless, please allow me to express my deepest apologies for the inconveniences that you experienced and our failure to provide you with the degree of service you expected from Khalidiya Palace Rayhaan by Rotana.

Once again we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you and your family back to Khalidiya Palace Rayhaan by Rotana.

Yours sincerely,


MARK TIMBRELL
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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