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“Wonderful, classy resort”

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Khalidiya Palace Rayhaan by Rotana
Ranked #20 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 2 August 2014 via mobile

We really enjoyed our stay here. Everyone was kind and professional. The pool was huge and clean. The room was perfect, with very comfortable bed, relax area and a nice bathroom with all the facilities. Thanks Moosa for the outstanding check out service!

Stayed: July 2014
Thank Serena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 4 August 2014

Dear Trip Advisor Member,

Thank you very much for your positive feedback. We are delighted to receive such motivating comments about our hotel from a satisfied guest.

Your compliments on our pool facility, room, bathroom facilities and colleagues’ professionalism, particularity Moosa’s outstanding check-out service make our team very proud and I will certainly share this with them. We are so delighted you enjoyed your stay with us and we exceeded your expectations.

We appreciate your patronage and support to the Khalidiya Palace Rayhaan by Rotana and we look forward to welcome you back soon.

Yours sincerely,


MARK TIMBRELL
General Manager

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1,234 - 1,240 of 2,987 reviews

Reviewed 25 July 2014

Wonderful hotel , feel welcome , comfortable ,
Nice swimming pool & beach , customer service hotel a very warmhearted staff with great atmosphere & environmental friendliness
good value for price, Overall all are great

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Remoun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 27 July 2014

Dear Trip Advisor Member,

Thank you for taking the time to post this review on Trip Advisor.

We are happy to read that have had a wonderful stay with us and that we were able to meet your requirements during your visit. We appreciate your compliments on our pool and beach facility, hotel ambiance and customer service by our colleagues.

Thank you for your continued patronage of the Khalidiya Palace Rayhaan by Rotana. We will be more than happy to welcome you many times over during your future travels to Abu Dhabi!

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed 13 July 2014

Hotel is right on the beach pools were amazing our kids had the best time going from the pool to the beach and back, huge pool. The rooms were lovely we had interconnecting rooms for our family which was really good. Rooms were lively and each had a balcony and we were looking out over the pools and the sea which was great. Not far from the Marina Mall which was good for some shopping.

We visited during Ramadan and were disappointed with the buffet chice especially for children the ate mainly bread for dinner, not much for vegetarians and a lot of curry/ fish dishes. No water was permitted by the pool again as a result of Ramadan but made it very difficult with kids in 42 degree heat, not the hotels fault.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
1  Thank sarah186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 20 July 2014

Dear Trip Advisor member,

Thank you for staying with us and taking the time to share this review.

We are glad to hear that you had a wonderful stay in the hotel and your kids enjoyed our pool and beach facility. Thank you as well for your compliments on our rooms and location.

Regarding the buffet selection at Horizon, we truly apologize if we were not able to fully meet your dining requirements. Rest assured that we are taking corrective action to improve our selection and we truly appreciative your feedback.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed 12 July 2014

My company is usually booking me a room in this hotel whenever I visit Abu Dhabi.
I always have a pleasant stay in this hotel and I really recommend it as it offers good rates in an excellent location, not far away from the Marina Mall and the Emirates Palace, just behind the Etihad Towers.

In addition it offers a fantastic swimming pool and beach, I enjoyed it after work. Once even I tried the jetski which are rented in the hotel's beach. This hotel is suitable for tourists, families and business travellers.Usually I meet many tourists, many from Middle East but also many from Europe.

The personnel is charming and helpful, which I really appreciate in this hotel. A special thank you to them.

If you are looking for a hotel in Abu Dhabi with beach, swimming pool and in a good location and for a good rate, this is definitely your choice. The hotel is rated in Tripadvisor among the 20 best hotels in the city and it really deserves it.

  • Stayed: June 2014, travelled on business
    • Value
    • Rooms
    • Service
2  Thank ericvillavicencio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 15 July 2014

Dear Trip Advisor Member,

On behalf of the Khalidiya Palace Rayhaan by Rotana, we wish to thank you immensely for taking the time to convey your comments about your experience during your stays with us.

I am glad that we are your preferred hotel during your stays in Abu Dhabi and it is indeed heartwarming to know that we always able to make your stays with us truly a pleasant one. Thank you for your compliments on our fantastic recreation facilities, excellent location and charming and helpful colleagues.

Thank you for your continued patronage of the Khalidiya Palace Rayhaan by Rotana. We will be more than happy to welcome you many times over during your future stays in Abu Dhabi!

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed 9 July 2014

We spent one night in this hotel: good facilities, friendly staff, nice swimming pools.
Was Ramadam time so the activities were a bit low.
Location is very nice, in front of Emirates Palace, just after Ethiad Towers.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank RazzaPiave75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 10 July 2014

Dear Trip Advisor Member,

Warmest Greetings from the Khalidiya Palace Rayhaan by Rotana!

Thank you for posting a review about your recent stay with us and for highlighting our facilities, friendly staff, pool facility and location.

We look forward to welcoming you back to the Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed 8 July 2014

Really had a great time at this hotel with my kids. We basically marinated in the pool for 2 days. The only draw back is that their beds are not so great. But service and all other amenities were fantastic.

  • Stayed: May 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Venus D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 9 July 2014

Dear Trip Advisor Member,

We are pleased to read you and your family had a great time staying at the Khalidiya Palace Rayhaan by Rotana and that you enjoyed our pool facility and were impressed with our service.

We look forward to welcoming you back to the hotel, assuring you of our personalized service and best attention at all times.

Yours sincerely,


MARK TIMBRELL
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

I'm not surprised that this hotel features in Tripadvisor's Top 20 for Abu Dhabi. What it lacks in height to its neighbour the Etihad Towers the hotel makes up for in terms of hospitality and elegance. From huge chandeliers in the lobby to great views of the water from a Twin Room Plus, you can be assured a relaxing stay.

That said, there were a few issues which stopped me rating my visit 5*. Our party of 5, sharing 3 rooms, had a safe fail to open with contents inside and a TV which refused to work. The safe was fixed following a quick call to housekeeping but - even after 3 visits by staff - the TV was never fully fixed.

Moreover, I do wonder whether, on those TVs that did work, whether the channel showing World Cup football has been removed. The hotel heavily publicised its Khaymetna tent as a place to watch the football. Entry here is not free and, while I am not averse to paying to watch the game, I cannot help but feel that a 5* hotel would offer its guests the chance to watch for free in their rooms. The receptionist's suggestion of a wireless keyboard to somehow get the games on TV proved fruitless.

On a similar note, I wonder whether most 5* hotels would charge their guests for Wi-Fi. My advice would be to like and monitor the hotel's Facebook page and look to book during a (seemingly) common sale period. We enjoyed free Wi-Fi and free breakfast having booked during such a sale but would have been reluctant to pay over £25 per person per day for breakfast if we had not.

I would certainly consider staying at the Khalidiya Palace if in Abu Dhabi again but would also check out other hotels in the area for overall value for money.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Indigo91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded 9 July 2014

Dear Trip Advisor Member,

Thank you for taking the time to comment on our facilities and services by posting your review on Trip Advisor and it is indeed our pleasure having you as our valued guest during your stay in the hotel.

It is with delight to know that your stay with us was pleasant and we have met your expectation in most aspects of our services and facilities. Thank you for your praises regarding our colleagues’ hospitality and elegant interiors.

Regarding your feedback about the unavailability of TV channels showing the World Cup, please be informed that airing of the World Cup games in the UAE involves certain costs unlike other countries. Hence, we have decided to show the games at one venue as an additional facility for the football enthusiast to see the matches at a minimal cost.

Your comment about the internet has been noted, we would like to inform you that our internet pricing is in line with the current market trend in other 5 star hotels in the city. Our prices are very competitive as we provide high speed internet access in our rooms at 60Mbs which is only offered by a few hotels in town. Therefore, we regret if we cannot offer this service for free at this point in time. Nonetheless, your feedback is noted and will be considered in case of any rate related adjustments.

Likewise, we would like to apologize for the inconvenience you have had due to the TV issue you have encountered whilst staying with us and rest assured that the same has been highlighted to our Director of Engineering ensuring that the TV is thoroughly checked prior to releasing the room for check-in.

Thank you once again for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


MARK TIMBRELL
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Address: Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Abu Dhabi
#16 Family Hotel in Abu Dhabi
#16 Romantic Hotel in Abu Dhabi
#20 Luxury Hotel in Abu Dhabi
#26 Business Hotel in Abu Dhabi
Price Range: £77 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Khalidiya Palace Rayhaan by Rotana 5*
Number of rooms: 443
Official Description (provided by the hotel):
Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more   less 
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Also Known As:
Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi

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