I was a long term guest at Centro Al Manhal from May 2012 to 1st week of October 2012.
The hotel was new, clean, centrally located and is definitely suited for the budget conscious like me. The location is hard to beat, only a minute walk to Al Wadah Mall. Free parking service is also available for hotel guest and is really good where parking is hard to find in the central area.
The room was smallish in size. Nonetheless, it was clean and come with 2 free bottles of water daily, compliment coffee and tea, kettle, hairdryer, towels, shower gel and shampoo. All essential items have been thoughtfully provided.
The housekeeping is a hit and miss as certain days, there may be only one hand towel, none at all or the standard 2 etc. But this does not pose a problem as the room is cleaned properly daily.
Kudos to the professionalism shown by the reception team, especially Mr Anas, who is friendly, helpful and easy to talk with. This reflects a very good image even though it is only a 3 star hotel.
Overall, my stay has been very pleasant except that it was ruined by the Business Development Manager (BDM). He showed enthusiasm and initiated discussion during May 2012, offering preferred rate for my long term stay. This obvious move can be seen from the low occupancy rate during the opening period. However things take a turn in September when there was an improvement in the occupancy rate. I emailed him repeatedly regarding my preferred/corporate/Rotana Exclusive member’s rate on my extended stay but to no avail. I asked the reception team daily over 5 days period about response/confirmation to my emails but all they mentioned was they have reverted the matter to BDM but he did not take any action. All these can be seen from the numerous email trails I had with him. As we all know hotel industry is supposedly to be service oriented but I seen none of the traits when I interacted with him.
A friend of mine who also stayed in the same hotel was getting a better corporate rate for October stay but the BDM was quick to rebut and insisted no better rate was given. I gave him the benefit of doubt and I left the hotel due to his unpleasant personality.
Overall my stay was pleasant but was spoilt by one person.
- Official Description (provided by the hotel):
- Centro Al Manhal, Abu Dhabi is perfectly located in the heart of the city, steps away from shopping mall and a few minutes away from all the major avenues and attractions. The hotel is just 20 minutes away from Abu Dhabi International Airport. Centro is a contemporary concept that is young and fresh in its approach, original in its presentation, and dynamic in its offerings. It is designed for a new generation of travelling executives who demand both finesse and functionality at reasonable rates. ... more less
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- Also Known As:
- Centro Al Manhal Abu Dhabi By Rotana Hotel Abu Dhabi