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“Nice Hotel but Spoilt by One Person”

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Centro Al Manhal Abu Dhabi by Rotana
Ranked #52 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 7 October 2012

I was a long term guest at Centro Al Manhal from May 2012 to 1st week of October 2012.

The hotel was new, clean, centrally located and is definitely suited for the budget conscious like me. The location is hard to beat, only a minute walk to Al Wadah Mall. Free parking service is also available for hotel guest and is really good where parking is hard to find in the central area.

The room was smallish in size. Nonetheless, it was clean and come with 2 free bottles of water daily, compliment coffee and tea, kettle, hairdryer, towels, shower gel and shampoo. All essential items have been thoughtfully provided.

The housekeeping is a hit and miss as certain days, there may be only one hand towel, none at all or the standard 2 etc. But this does not pose a problem as the room is cleaned properly daily.

Kudos to the professionalism shown by the reception team, especially Mr Anas, who is friendly, helpful and easy to talk with. This reflects a very good image even though it is only a 3 star hotel.

Overall, my stay has been very pleasant except that it was ruined by the Business Development Manager (BDM). He showed enthusiasm and initiated discussion during May 2012, offering preferred rate for my long term stay. This obvious move can be seen from the low occupancy rate during the opening period. However things take a turn in September when there was an improvement in the occupancy rate. I emailed him repeatedly regarding my preferred/corporate/Rotana Exclusive member’s rate on my extended stay but to no avail. I asked the reception team daily over 5 days period about response/confirmation to my emails but all they mentioned was they have reverted the matter to BDM but he did not take any action. All these can be seen from the numerous email trails I had with him. As we all know hotel industry is supposedly to be service oriented but I seen none of the traits when I interacted with him.

A friend of mine who also stayed in the same hotel was getting a better corporate rate for October stay but the BDM was quick to rebut and insisted no better rate was given. I gave him the benefit of doubt and I left the hotel due to his unpleasant personality.

Overall my stay was pleasant but was spoilt by one person.

  • Stayed: May 2012, travelled solo
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Thank Willie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilippeAD, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 16 October 2012

Dear Sir,

I have taken note on your comments and after full investigation with our reservation department and our Business Development Manager, i understood that you were not able to get the same promotion rate as your friend.

As mentioned by our team, you can benefit on special deal when you book for some specific period in advance, and it is subject to availability.

Therefore, i recommend you to check our website on regular basis and to book as earlier as possible in order to benefit of the best available rate.
Looking forward welcoming you again at Centro Al Manhal.
With my best regards

Philippe ANRIC
General Manager

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629 - 635 of 767 reviews

Reviewed 21 August 2012

A great experience. The hotel has good ,clean, comfortable rooms. The bed is wonderful. Staff always exceptionally friendly and professional. The restaurant and coffee shop offer delicious and nice food. From check-in to check-out, everything went well. Parking of the car was smooth and taken care of by staff. The pool and gym were most welcome as well as the relaxing areas on the Mezzanine floor.Highly recommended.

  • Stayed: August 2012, travelled as a couple
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1  Thank Adoonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilippeAD, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 22 August 2012

Dear Adoonie,

Thank you very much for your post shared with the community. I will share your appreciation with the team which i am sure will appreciate your comments.
Looking forward welcoming you again at Centro Al Manhal Abu Dhabi.
With my best regards

Philippe ANRIC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2012

Nice clean small rooms, very friendly staff, in the middle of abou dhabi, across the street from wahda mall, you can fill up your mini bar from lulu hypermarket in the ground floor of the mall. The gym is small but it has it all, small pool !

We enjoyed the stay, i would recommned it, its affordable and simple.

Room Tip: They've got interconnecting rooms, better request this if you are a family
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  • Stayed: July 2012, travelled with family
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Thank sherif k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCentro, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 31 July 2012

Dear Sherif,

Thank you for your comments. I am glad to read that you have had a good time with us.
Looking forward welcoming you again at Centro Al Manhal.
With my best regards

Philippe ANRIC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2012

Very Good Hotel with warm welcome rooms are clean and guiet , beds are inssanely comfortable ,
the restaurant is nice and many choices for dinner and great food ,in the Iftar buffet ,
the service very good ,staff are professional and friendly , the front desk staff super attentive and kind , i highly recommend the hotel bed are insanely comfortable ,the Gym is small but ok .

  • Stayed: July 2012, travelled with friends
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Thank ali h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCentro, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 29 July 2012

Dear Ali,

Thank you very much for your comments shared with the community. I am delighted to read your post and i will share it with the team.
Looking forward welcoming you again.
With my best regards

Philippe ANRIC

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Reviewed 24 June 2012

It is always a joy to stay at this hotel. It is new, clean and affordable. Good food selection at C.Taste. Good reception and valet service. Also, I left my Blackberry phone inside my car overnight and I still found it the next day.

  • Stayed: June 2012, travelled as a couple
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1  Thank Kat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Kat, greeting from Al Manhal,

I have been delighted to read your review, and i really thank you for having spend the time to share your appreciation with the community.

Your comments will be presented to our team, and i am sure it will boost their moral.
Looking forward welcoming you again at Centro Al Manhal.
With my best regards

Philippe ANRIC

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Reviewed 22 June 2012

The hotel is rated as 3 stars but it is really more than 3 stars.
neat clean and elegant room that contains all you need. the hotel has swimming pool, gym, good restaurant and good food. actually in a nutshell it is a very good hotel. and at a very good price..
the staff are very friendly and helpful as well.
Beds are very comfortable
i highly recommend this hotel for all, especially for business travellers and families or for anyone who wants to have a good stay without paying a big bill..
ah forgot to say that the hotel is well located in the middile of the city ..

  • Stayed: June 2012, travelled solo
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Thank fayrouz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Dear Fayrouz,

I am glad that you have enjoyed your stay with us and your appreciation will be shared with our team.
Rest assure that we will continue to develop new ideas and promotions to remain attractive and very competitive.
Looking forward welcoming you again at Centro Al Manhal Abu Dhabi.
With my best regards

Philippe ANRIC
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2012

Have stayed in this hotel a few times since its' recent opening. We have a very good corporate rate. It is modern without being too 'contemporary' and is in a great location. The rooms are very nicely appointed and comfortable.A good range of TV channels and a nice TV. More importantly there is tea/coffee and a kettle.
My only niggle with the place is what I have been telling the manager since the day it opened - the lift call buttons are not linked. This means that everyone pushes both buttons and the call is not cleared on the other button when the lift arrives. This means that your lift constantly stops at an empty floor because the other lift already served it. On a 15 floor property it is a pain when the hotel is busy.

Staff are great and very helpful. Do not be fooled by the apparent lack of parking; the valet guys are excellent.

Room Tip: Rooms away from the main airport road are quieter but it is not really an issue as the glazing is qu...
See more room tips
  • Stayed: April 2012, travelled on business
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2  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCentro, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 22 April 2012

Dear Sir, greetings from Abu Dhabi,

Thank you very much for your valuable comments ; it’s a very important process for us to collect any suggestions from our guest in order to improve our services.

As you have noticed we are facing a minor technical challenges with the guest lift synchronization ; this has been addressed to our main contractor since the hotel opening and we are expecting this service to be rectified in the next coming weeks.

I will share with the respective departments your appreciation regarding the qualty of services delivered by our team and the enthousiams demonstrated by our employees.
Looking forward welcoming you again at Centro Al manhal Abu Dhabi.
With my best regards

Philippe ANRIC
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Al Manhal Abu Dhabi by Rotana

Address: Airport Road 2, 109595, beside Al Wahda Mall, | Between 11th & 13th Street, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Abu Dhabi
#41 Romantic Hotel in Abu Dhabi
#50 Business Hotel in Abu Dhabi
Price Range: £41 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Centro Al Manhal Abu Dhabi by Rotana 3.5*
Number of rooms: 229
Official Description (provided by the hotel):
Centro Al Manhal, Abu Dhabi is perfectly located in the heart of the city, steps away from shopping mall and a few minutes away from all the major avenues and attractions. The hotel is just 20 minutes away from Abu Dhabi International Airport. Centro is a contemporary concept that is young and fresh in its approach, original in its presentation, and dynamic in its offerings. It is designed for a new generation of travelling executives who demand both finesse and functionality at reasonable rates. ... more   less 
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Also Known As:
Centro Al Manhal Abu Dhabi By Rotana Hotel Abu Dhabi

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