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Centro Al Manhal Abu Dhabi by Rotana
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Reviews (810)
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All reviewswahda mallbus stationbig mallvalet parkingwalking distancebudget hotelrooms are smallbusiness tripexcellent locationconvenient locationcomfortable roomnice hotelcomfortable stayrooftop pooltop floorenjoyed my stayroom service
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574 - 579 of 810 reviews
Reviewed 25 May 2014

* Check-in was smooth and efficient though you feel staff are 'going through the motions' - wi-fi not free and cannot understand why not! If you have lots of luggage be prepared to be told to carry it all yourself as there is no concierge service!
* Rooms are fine (don't expect a view) but carpets and general decor are now becoming a little tired. Clean rooms but I suspect there is no quality assurance of this. Rooms have a small fridge - empty, which is very useful if you are staying for a while - space to store juices, water and small food items. The usual TV channels available including 'news' channels.
* Facilities - valet parking, snack bar/lounge, bar and restaurant. Luggage storage is actually the area under the stairwell opposite reception and seemingly safe. Snack bar/lounge on mezzanine is adequate - soft drinks, beverages and snacks.
* Restaurant - (first floor) - breakfast buffet has good range of options but nothing special and quality of food is average, at best. Service excellent though - if anything, staff are too fastidious at clearing away plates before you have finished. If you stay there for a week or so, they quickly remember your name and make you very welcome. Never had dinner there but seems to be the 'usual fare' with a wide selection of wines - not cheap!
* Bar area - small but does have a small smoke free side and has 'happy hour' deals on some drinks up until 20.00 hours. Staff not always too efficient but are friendly. Sad to note that since originally staying there maybe three years ago, the ubiquitous 'working ladies' are now a feature! I suppose this reflects the increasing 'Dubai-isation' of Abu Dhabi. One colleague had a 'knock' on the door early evening - the working lady only to discover she had the wrong room!
* Other facilities: on the top floor (twenty) there is a small gym with aerobic and fixed weights facilities. In addition, there is a small roof-top swimming pool - this is supervised well and has lots of shaded areas, useful as it was very hot during my stay. Not busy during the week but does get busy on Fridays from about 09.00. Still sun at the end of the afternoon and still hot!
* Location: On the Airport Road heading towards the Corniche and next to the Al Whada Shopping Mall which has the usual mix of designer outlets and a range of eateries etc. as well as a 'LuLu' hypermarket in the basement - open 7 days per week. Next to the hotel is a small local supermarket and behind there are cheap local laundries. Ideal location for getting to other down-town areas on Abu Dhabi Island - plenty of taxis outside and fares are cheap.
* Staff - overall, all encountered were very friendly and helpful and do their best to make sure your stay is hassle-free and a positive experience. Not that easy when you consider the high turn-over of guests.

  • Stayed: April 2014, travelled on business
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3  Thank Boudin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz J, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 26 May 2014

Dear Boudin N,

Thank for taking the time to writing this thorough review about your stay at Centro Al Manhal. We are pleased to read your positive comments which we will make sure to pass to our team members and we apologies for the inconvenience that was caused by our colleague from the Housekeeping team.

With regards to the internet, please note that we provide complimentary internet in our outlets and lobby as well, we hope that you will be able to use this service in your next visit. As for the concierge, indeed we do not provide this service at our property for it is very rarely requested for from the guests considering that most of them are staying for a short period of time and do not carry much luggage. However, should you need any assistance with your bags next time you stay with us, our team members from the front office would gladly assist you.

Once again, thanks a lot for the nice words and we hope to see you again soon.
With kind regards
Riaz Jeelani

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Reviewed 24 May 2014

I stayed here for business for 3 nights. The hotel features a good quality breakfast and dinner buffet, and is generally convenient to many locations in Abu Dhabi. The room was nice, peaceful and quiet. The only thing to improve on is room service, which seems to be outsourced to a fast food place. Overall a fine choice.

  • Stayed: March 2014, travelled on business
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1  Thank Ross V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz J, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 26 May 2014

Dear Ross V,

Thank for taking the time to writing this review about your stay at Centro Al Manhal. We are pleased to read that you are satisfied with property overall.

With regards to the room delivery food, please note that it is prepared in our kitchen and nothing is outsourced from any fast food place.

We look forward for your next visit.
With kind regards
Riaz Jeelani

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Reviewed 22 May 2014

I had the most terrible experience. I stayed for a full week. Valet parking is bad and slow, reception staff were very unfriendly with huge bad attitude, they weren't cooperative whatsoever. Due to my long stay, I had a lot of luggage, not once I was offered help! When I was about to leave, I called reception to ask them to send someone to help, they simply said we don't have concierge! The rooms might be beautiful, the prices might be reasonable, but honestly it's not worth the bad feeling I had all that week. Never going back again.

  • Stayed: May 2014
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3  Thank MoonieAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz J, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 26 May 2014

Dear MoonieAngel,

Thank for taking the time to writing this review about your stay at Centro Al Manhal. We apologize for the inconvenience that you have faced and we will make sure to pass your comments to the concerned team members. We assure you that we will work on rectifying the issues.

Thanks again for the feedback.
With kind regards,
Riaz Jeelani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

we had a 2 night stop over at this hotel, hotel staff all very friendly, location ideal, only a few minutes walk to a major shopping centre.

Room was decent, clean, however no mini bar, not that that worried us. Water supplied daily. Breakfast bar was ordinary, but adequate.

  • Stayed: May 2014, travelled as a couple
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1  Thank Kaye T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz J, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 18 May 2014

Dear Kaye T,

Thank you for taking the time to writing the review about your stay at Centro Al Manhal. We are pleased to know that you had a pleasant time and we look forward to welcoming you soon again.

With kind regards,
Riaz Jeelani

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Reviewed 10 May 2014

The stay was excellent,stayed one night there and checking and checkout was quick.Hotel is situated at center of the city and you can approch in shopping mall (Al Wahda Mall- one of the best and big shopping mall in Abu Dhabi) with in a minute.

Room Tip: Higher floors have less noise
  • Stayed: May 2014, travelled on business
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Thank DainThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaz J, General Manager at Centro Al Manhal Abu Dhabi by Rotana, responded to this reviewResponded 11 May 2014

Dear DainThomas,

Thank you for taking the time to write this review about your stay at Centro Al Manhal.

We are pleased to know that you had an enjoyable time and we look forward to seeing you again.


With kind regards,

Riaz Jeelani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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