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“4 Star with 5 Star Service”

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Traders Hotel, Qaryat Al Beri, Abu Dhabi
Ranked #33 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Ashurst, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“4 Star with 5 Star Service”
Reviewed 12 January 2014

On arrival at 2 in morning we were greeted by two extremely helpful reception staff, our room was ready but then asked if there were any beach facing rooms - which they found us!! Were offered an "accessible" room for my husband but we preferred to be beach facing.
It was apparent the following morning that the hotel was full due to a conference but you would not have known this from there extremely helpful and cando attitude.
We were not the only couple to have a wheelchair - and all facilities on site including Souk, Shangri-La & beach front were accessible - it was an extremely pleasurable experience in regards to this as it meant nothing was out of bounds, and all the staff could not have been more helpful towards us.
I wish I could remember specific names however the security staff specifically the man with bald head, beach & pool staff all of them, reception staff, housekeeping on our floor (1st floor), waiting staff at breakfast, the chef who cooked me some Kibbel on request in addition I have to say the management were also very visable and approachable - the catering manager always spoke to as many clients as he could alongside ensuring the staff were attentive - he's been responsible for introducing theme nights which seemed really popular.
A specific mention needs to be made in regards to one very small issue we had - there were ramps to beach however one had sustained slight damage due to use, we mentioned it after one of the managers greeted us one night and enquired after our stay - it was repaired within a day, which I have to say was extremely impressive and a prime example of their great attitude toward service.
The housekeeping staff always greeted us on our floor, always asked if we needed anything, and supplied us fresh ice every evening. They were extremely dilligent and the room always kept clean and restocked. They even spoke to us on the second day to explain there were accessible rooms available, did we know and would we prefer one they would get one prepared for us.
We had to go to Dubai for a couple of days, the hotel was 5 star, we weren't treated particularly well, their service was not a patch on Traders, the location was in the middle of a building site and the experience so bad we returned to the tranquility of the Traders early .... and to greet us was a beautiful piece of birthday cake, roses and a card from the staff. This was a complete surprise as I had not requested this from the hotel - they had seen from our documents it was my husband's birthday.
Overall very impressive, excellent service, excellent location, clean rooms, beautiful clean beach, fresh towels and water nothing too much trouble. Would definately return.

Room Tip: We had beach facing with Balcony - this give you a great view & a place to relax and chill out.
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  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbindKS, General Manager at Traders Hotel, Qaryat Al Beri, Abu Dhabi, responded to this review, 14 January 2014
Dear NR, thank you for choosing to stay with us for such special occasion. It always gives us great pleasure to read a positive review from our valuable guest such as yourself and we are truly pleased to learn that you and your husband had a lovely birthday surprise and great stay at Traders Hotel, Abu Dhabi. Your feedback is greatly appreciated and I have shared your comments and as well as my thanks to the entire team for the excellent service they have extended during your stay. Once again, thank you for your feedback and we are looking forward to welcoming you and your husband back to your "home away from home". Best regards
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Traveller tips help you choose the right room.   Room tips (371)
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English first
Muscat, Oman
1 review
Reviewed 12 January 2014

Very helpful and friendly staff. Room was good size and always cleaned well. Good breakfast in business lounge, but the evening snacks could include more 'low calorie friendly' selections. Overall, as usual I had a very pleasant stay.



  • Stayed January 2014, travelled on business
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    • Location
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Review collected in partnership with shangri-la.com

Helpful?
Thank Sueft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 January 2014

Stayed with my parents on a family trip. We were upgraded to an executive suite on the 6th floor from a club room. The staff were extremely helpful, friendly and had excellent service skills. Every single staff member we encountered be it walking along corridors, at Afya or in the club lounge, would greet us. Concierge staff members were very helpful with approximate taxi fares to certain places. Taking the city shuttle was an excellent idea as it enabled us to get to shopping malls further away but also seeing the major sights in the city. The hotel is also ideally located 10 minutes away from the Grand Mosque. Our room faced the beach and everyday, we were treated to an idyllic view of the beach, Ritz Carlton across the river and the Mosque behind it.

We had canapés in the club lounge in the evening and on the first evening, I enquired if certain foods contained cheese. That particular staff member actually remembered and came up to me the next evening and told me which food items contained cheese in them and also mentioned that she was going to inform the other staff so they knew. I was so blown away when she told me that! Dad also dropped his phone after alighting from a taxi at the entrance of the hotel and we proceeded up to have canapés on the second evening without realising it. When I rang the phone, the caller informed me that he was a security officer of the hotel and he had picked the phone up. When I went to collect the phone at Reception, he personally came up to me to return the phone.

The hotel's ideally suited for a quiet family vacation as the staff will always be on hand to ensure that you enjoy your stay! Definitely highly recommended! Thank you very much, Trader's Hotel, Qaryat Al Beri, for a lovely stay!

  • Stayed January 2014, travelled with family
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Helpful?
Thank Sookfern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbindKS, General Manager at Traders Hotel, Qaryat Al Beri, Abu Dhabi, responded to this review, 14 January 2014
Dear Sookfern, on behalf of the management and staff I would like to extend my sincere appreciation to you and your family for staying with us and for such positive feedback posted on TripAdvisor. I am thrilled to know that you had an enjoyable stay in Abu Dhabi with us. Thank you for your kind compliments on our hotel facilities, services and colleagues especially on Traders Club Lounge team for making your stay a memorable one. There is certainly nothing more motivating to a service provider than to be acknowledged for a job well done and it's also my pleasure to share your comments as well as my thanks with all the team members. We look forward to welcoming you and your family back in the near future. Best regards,
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Dublin
Level Contributor
126 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 11 January 2014

Stay with shangri la, resort at traders is suppose to be part of shangri la, but isn't, crammed into a small part of beach and only can use one pool which is not by the beach. No room to relax, put on a waiting list for beach bed. Extremely poor

Room Tip: Bad beds and pillows, room cleanliness not great, replenishment of toiletries poor and lacking. Woke...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Review4you2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbindKS, General Manager at Traders Hotel, Qaryat Al Beri, Abu Dhabi, responded to this review, 14 January 2014
Thank you for your review on our property, Laura C and for choosing to spend your vacation with us. I regret to learn that due to the high occupancy in the hotel your experience at the beach have somehow marred your staying experience with us. Your feedback is key to assist us in determining where additional efforts will be directed in order to maintain the standard that you have come to expect from the Traders brand. We are indeed disappointed and very concerned about the issues you have raised. Would you please be so kind as to contact us privately via email at arbindk.shrestha@shangri-la.com in order to learn in more detail about what happened. In the interim, we hope to welcome you back in the near future. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 January 2014

Clean, helpful, friendly. A beautifully placed hotel. great service from all staff. We had a wonderful time staying at traders the restaurants are a bit pricey but a short taxi ride away is the city with loads of good and well priced restaurants. Would highly recommend this hotel. We hope to return

Room Tip: Feather pillows provided but polyester ones in the cupboard, slept great once changed
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  • Stayed January 2014, travelled with family
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Review collected in partnership with shangri-la.com

Helpful?
1 Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bari, Italy
Level Contributor
199 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 10 January 2014

Traders Hotel location is near the airport and not far from the city centre; just 15-20 minute drive either way. So really not too bad location.
Our room was located at 11th floor and was really very nice, clean, large, with a huge bathroom.
Beach: a small but tidy beach; the water quality was acceptable, definitely not the best sea, but nothing desperately bad. Beach was the stage of incoming new year party and it was simply perfect !
Breakfast is “at the top”. Wonderful, very high level food in a sumptuous breakfast buffet, including also excellent pancakes and waffel with many fresh juices and good espresso coffee. One of the highlights was dinner on 31st of December. Every meal we tried (crab, tiger prawns, salmon, grouper, meat, Asian, cakes) was fantastic. A big thank you to the chef and his kitchen crew, who made our last night of 2013 just special and unforgettable.
All the staff is professional and friendly; everyone just working, but smiling and happy. The restaurant staff was topping that though.
Our personal feeling is that the Management of hotel has a lot of experience and make every day their work at the best.
We would go back for sure and we strongly suggest this hotel !

  • Stayed January 2014, travelled as a couple
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Helpful?
2 Thank Giuseppe2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArbindKS, General Manager at Traders Hotel, Qaryat Al Beri, Abu Dhabi, responded to this review, 13 January 2014
Dear Giuseppe2011, thank you for posting your review and for choosing to celebrate New Year's eve with us. I am extremely pleased to learn that you had an enjoyable stay. I have shared your kind compliments as well as my thanks to the chefs and other colleagues who have made your experience a special and unforgettable one. There is certainly nothing more motivating to a service provider than to be acknowledged for a job well done. Once again, thank you for your feedback and we are looking forward to welcoming you back soon. Best Regards,
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Tewantin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

We found everything at Traders to be to our satisfaction and recommend it for a holiday stay. It is in a great spot and offers every facility needed for a happy stay. Room was very clean and expansive and was well serviced daily. Has a great "board walk" allowing access to adjacent hotels and Souk.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Nathalie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Traders Hotel, Qaryat Al Beri, Abu Dhabi

Property: Traders Hotel, Qaryat Al Beri, Abu Dhabi
Address: Qaryat Al Beri Complex | Between the bridges, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Abu Dhabi
#15 On the Beach Hotel in Abu Dhabi
#23 Business Hotel in Abu Dhabi
#25 Family Hotel in Abu Dhabi
#32 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Traders Hotel, Qaryat Al Beri, Abu Dhabi 4*
Number of rooms: 301
Official Description (provided by the hotel):
Located on a private beach overlooking the strait that separates Abu Dhabi Island from the mainland, Traders Hotel, Qaryat Al Beri, Abu Dhabi is a contemporary luxury hotel in Abu Dhabi situated ten minutes' drive from the city's international airport, five minutes from the golf course and the Convention Centre and 15 minutes from the Corniche and city centre. The hotel features 301 well-appointed rooms and suites, all furnished to the highest standards in a modern and contemporary style. Rooms start at a spacious 32 square metres and for travellers requiring the highest levels of service and attention, the hotel also offers 93 Traders Club rooms and suites with a dedicated lounge on the 9th floor. Additional benefits of staying at Traders Hotel, Qaryat Al Beri, Abu Dhabi include the ease of access to a whole complex, including cross-signing privileges for CHI, the Spa at Shangri-La and Shangri-La operated restaurants and bars. All areas can be accessed by club cars, while just a short stroll away is the Abras (Arabic gondola) waterway. ... more   less 
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Also Known As:
Traders Hotel, Qaryat Al Beri, Abu Dhabi Hotel Abu Dhabi

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