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“Nice Hotel, Bad Restaurants”

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Yas Viceroy Abu Dhabi
Ranked #5 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Manila
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice Hotel, Bad Restaurants”
Reviewed 1 April 2013

Spent two nights with the family and was impressed with its modern looks and features. Service at the reception was good and the rooms were clean with a good view of the marina and a portion of the race track. There were friendly, knowledgeable, and accommodating staff at the bar at the roof deck where you will have a nice view of the island, especially at night. Free shuttle service to the nearby Ferrari World and Waterworld was a big plus. Unfortunately, the service at the japanese (Kazu) and chinese (Noodle Box) restaurants will greatly diminish whatever good impressions that one may have had. Servings at both restaurants were pricey (that's a given) but unusually small, even for 5 star hotel standards, A 35 AED (about $10) fried rice at Kazu did not even fill a small bowl even when the waiter said that it was good for two (small birds perhaps?). Sashimi (no need for cooking right?) was served after about 20 min. while the rest of the mostly grilled or pan seared meal was served after about one hour. Did not even bother to look at the desserts because we neither had the time nor the patience to wait any further. No amount of good reviews from Time Out will make up for a miserly serving of food that cannot be consumed within a reasonable time.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALC63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this review, 3 April 2013
Dear ALC63,

Thank you for your comments about your recent stay with us.

Of course, I was happy to read your note about our rooms and the service in general and I am very concerned to read about your experience in Noodle Box and Kazu. I will review this personally with the teams in both restaurants so that we can ensure a much better experience in future.

I do hope that we will be able to make up for your recent experience on a future stay and I please do not hesitate to contact me directly for a future booking. I will personally ensure your will enjoy your stay from both a culinary and general service experience.

Kind regards,

Oliver Bruns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (704)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Pilsen, Czech Republic
Level 2 Contributor
2 reviews
Reviewed 31 March 2013

Beautiful hotel, with great service and amazing rooms. Everything was just great in this hotel. We`ve stayed there just one night before our flight back to our country and we really regret we cannot stay longer. We will come back soon!

There is a lot of restaurants in this hotel and every restaurant has its specific design. We`ve tried complete course in the Indian Restaurant Angar and we we really satisfied. Not only with food but also the staff is very professional. I`ve asked assistant manager if there is some nice place to take good pictures of this hotel and he immediately said he will come with me to show me this places (it was just before closing time so that`s why he did it).

So only great memories from this hotel, it`s worth the money!

  • Stayed March 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tomas_Kuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this review, 3 April 2013
Dear Tomas_Kuch,

Thank you for your wonderful review on Yas Viceroy. I am so excited to read your comments about the outstanding design of our property and especially the fact that service matched your expectations.

You certainly took some great pictures - thank you for sharing those.

I hope to welcome you back soon to Yas Viceroy.

Kind regards,

Oliver Bruns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 30 March 2013

Beautiful hotel! Only 30 min from downtown of Abu Dhabi. If you travel for business there I would recommend to stay at this hotel and commute to Abu Dhabi for meetings. Very good selections of restaurants. My favorite was Lebanese one.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank conrad14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this review, 1 April 2013
Dear conrad14,

Thank you for writing a brief review on Yas Viceroy. I am glad to hear that you enjoyed your experience with us - in particular our Atayeb Restaurant. I will certainly share your praise with our team.

I hope to welcome you back soon to Yas Viceroy.

Kind regards,

Oliver Bruns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
172 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 29 March 2013 via mobile

Great hotel, new and modern and attentive staff. Easy to get to from airport, or city and right on the track itself, rooms looking out onto the track and the water is amazing.
It is expensive, but to be honest worth it if you want a great experience. Roof bar is good, and the german guy running it very friendly and helpful , it gets very busy up there so go early at weekends to get your spot. Rooms clean, modern, although not that big for standard ones
food ok, we had brunch on Good Friday and they kep the adults entertained with good food and bubbly, and the kids entetrtaine with various activities. There were lots of kids running around, but it is Easter weekend so what do you expect and all very well behaved.
Overall , lovely place, def worth just a one night . i would like to stay in room 1506 or either side over the GP F1 weekend fir a view of the race ......but somehow dont think i can afford GP weekend prices, perhaps i can be a mystery shopper for you that weekend .
Would i go back - hell yeah

Stayed March 2013, travelled solo
Helpful?
Thank haysinarabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this review, 1 April 2013
Dear IanHay,

Thank you for sharing your quick review on TripAdvisor. It was a pleasure to have you with us here on Yas Island and I hope to welcome you back in the near future.

Kind regards,

Oliver Bruns
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Ho Chi Minh City, Vietnam
Level 5 Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 25 March 2013

I stayed here for my second time last weekend and yet again, it didn't disappoint. The experience of staying in the Yas Viceroy is similar to staying in some sort of luxury, extraterrestrial mothership. The service at reception, the restaurant (Noodle Box), breakfast area and the hotel, in general, was very good. The rooms in the hotel are amazing, unlike anything I have experienced before and the views across the spectacular Abu Dhabi F1 track are a sight to behold. I will definitely be coming back to relax on the rooftop pool in the near future. The only negative point that I will raise was the appalling service on the rooftop Skylite bar. The latter was horrendously understaffed and the barmen were too busy trying to impress women with their cocktail making skills. I waited 20 minutes for one drink!!! However, I won't let that experience take away from the overall stay. Enjoy...

  • Stayed March 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this review, 26 March 2013
Dear Rob B,

Thank you for your review about Yas Viceroy.

I am delighted to read your comments and that you enjoyed the experience at our hotel. On the other hand, I will review with our team in Food & Beverage to ensure we have sufficient colleagues to service our guests swiftly at all times.

In the mean time I very much hope to welcome you back very soon to Yas Island.

Kind regards,

Oliver Bruns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South West England, United Kingdom
Level 6 Contributor
1,072 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 2,209 helpful votes
Reviewed 25 March 2013

The Viceroy Hotel is located on Yaz Island which is a short drive from the airport and outside of the Abu Dhabi metro area. An excellent road network also allows you to land in Dubai which is a 75 minute drive.
The hotel is modern and contemporary in design and is located beside an on top of the Yaz Island Grand Prix circuit which is unique. Rooms have views of the circuit or the marina, we chose the marina. Rooms are excellent, large comfortable beds, intelligent use of space and nice bathrooms with excellent showers. The breakfast choices were plentiful and of very high quality.
The not so good points for us, the reception area and check in facility was like a zoo, lines for check-in were long and the staffmember who attempted to check us in was more concerned with his previous customers visa card. Fortunately another member of staff intervened and the service was good after that. On balance, I think we picked the wrong time to check-in as at other times the check-in facility did not appear to crowded.
The biggest issue was with noise, it is a working race track and the noise from the cars was incredible, the rooftop bar was ruined because you could not even order a drink without shouting your order over the noise of the cars. The hotel is located near the airport, great for transportation services, however eating & drinking outside or useing the pool facilties you will have to contend with lot's of noise from either racing cars or airplanes.
If you do not mind alot of noise then this is the place for you, if you want a more peaceful experience you may wish to consider other options.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank AvidTraveler12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this review, 26 March 2013
Dear AvidTraveler12,

Thank you for sharing your comments on TripAdvisor.

I am sorry to read of your experience at check-in and would like to apologize for the delay. On very busy days, we are now implementing a queuing system in order to make this more organized when many guests arrive simultaneously.

Of course, the race track can be noisy and I am sorry that you were disturbed by its roar around the hotel.

It is great to read your lovely comments about your room as well as the breakfast service in Origins Restaurant.

I hope to welcome you back to Yas Viceroy in the not too distant future again.

Kind regards,

Oliver Bruns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 March 2013

We were two families staying here and asked for interconnecting rooms. We were upgraded to a suite and regular room. Both the rooms were beautiful, spacious and perfect for our needs. The best shower I've ever had in a hotel, hot and powerful. Loved the contemporary look of the whole hotel, lots of glass and steel, but it still had a warm atmosphere inside. The breakfast was amazing, catered for all needs. We had dinner in Angar the Indian Restaurant within the hotel, which was amazing. Great food, I had duck kebab which was absolutely delicious. Very friendly staff. It was top notch..... yes, you can hear the cars going around the race track, so don't stay here during the Grand Prix unless you're into cars!!! The only time we heard cars were when we were sitting outside around the pool.
If you are attending a concert in Du Arena, it is worthwhile checking into the hotel and making a weekend of it. Which we did, but take a pair of flat shoes to the concert as taxi's impossible to get back to the hotel. We walked which was lovely and about 25 mins but not great with heels!!
Also went to the Yas Waterpark the following day. Fabulous weekend!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jotoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this review, 25 March 2013
Dear Jotoc,

Thank you for sharing your wonderful review on Yas Viceroy via TripAdvisor. I am very pleased to read all your comments that am happy to read that you enjoyed your time at the hotel.

It was a pleasure to have you with us and I look forward to welcoming you back to Yas Island in the near future again.

Sincerely,

Oliver Bruns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Yas Viceroy Abu Dhabi

Property: Yas Viceroy Abu Dhabi
Address: Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Abu Dhabi
#4 Romantic Hotel in Abu Dhabi
#4 Family Hotel in Abu Dhabi
#4 Spa Hotel in Abu Dhabi
#5 Luxury Hotel in Abu Dhabi
#7 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Yas Viceroy Abu Dhabi 5*
Number of rooms: 499
Official Description (provided by the hotel):
As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 11 fantastic dining venues and lounges, and the luxurious ESPA at Yas Viceroy Abu Dhabi. Guests marvel at the incredible LED canopy that not only emits a concert of colour and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world's most extraordinary destinations. Delight in the art of cuisine at Yas Viceroy Abu Dhabi. Choose from a colourful host of eateries, from the freshest seafood and sushi to rustic Italian, regional Indian cuisine, and a stylish array of bars and lounges. For fantastic cuisine throughout the day, we have the perfect Abu Dhabi dining spot for every taste. ... more   less 
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Also Known As:
Yas Viceroy Abu Dhabi Hotel Yas Island

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