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“Could be perfect were it not for the poor cleanliness” 3 of 5 bubbles
Review of Yas Viceroy Abu Dhabi

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Yas Viceroy Abu Dhabi
Ranked #3 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Could be perfect were it not for the poor cleanliness”
3 of 5 bubbles Reviewed 5 February 2014

Yas Viceroy

We just stayed here for one night, we booked two guest Suites for our families as we wanted the extra space, fantastic layout and good views, the only problem with this hotel is it isn't that clean.

In the bathroom there was the usual array of goodies including a lip balm, this would have been lovely if the seal hadn't been broken and half used by he previous guests! Some of the surfaces were dusty and the shower in my Sister in Laws room had orange slime in between the tiles, housekeeping should really not let bathrooms get to this stage, particularly in a 5 star hotel. I sat out on the balcony in the morning but the glass balcony hadn't been cleaned in so long you couldn't see the views unless you stood up and looked over it.

That said, the buffet restaurant was great both for dinner and breakfast. The staff at the family pool were so attentive and brought our children complimentary ice lollies. There is also a kids playroom with a lovely lady who was fun to be around for the children. Real shame the cleanliness is lacking otherwise we would certainly have returned again soon.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jenna7jenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Manager at Yas Viceroy Abu Dhabi, responded to this review, 6 February 2014
Dear jenna7jenna,

Thank you for sharing your review on TripAdvisor.

I am terribly sorry to read of your poor impressions in terms of cleanliness and I apologize for the lack of attention you saw from us in this regard. I am sharing this with the team and we are taking steps right away to rectify this. We certainly pride ourselves in our clean and well maintained hotel and I will ensure that such does not occur again.

In the mean time, I see that you are residing nearby and hence it would be great if you could allow us to make this up to you on your next visit. Please contact me directly via yas.info@viceroyhotelsandresorts.com for future contact.

Kind regards,

Oliver Bruns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,894 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (670)
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  • Chinese (Simplified) first
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English first
Adelaide, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

This has to be the best hotel I have ever stayed in. Our room over looked the GP track and marina. The room is huge and just about everything automated.

We ate at both Noodle Box and Amici. Both had amazing food and were easily able to cater to my wife's gluten intolerance. This had been a struggle in UAE. The staff were very friendly.

The views from the top pool area are amazing. A truely great place to relax and unwind before having to fly 14 hours back to Australia.

I would love to come back and stay when the GP is on.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

I recently stayed at Yas Viceroy Abu Dhabi on a business trip. The hotel is an excellent choice for business travellers. It is located in close proximity to Saadiyat Island where our meetings were held. The room was stunning overlooking the Yas Marina and the Yas Circuit. The breakfast buffet at Origins was sumptuous with a wide variety of healthy offerings to start the day. The selection of restaurants at the hotel is exceptional. We had a group dinner at Kazu the Japanese restaurant which was the highlight of our stay, excellent selection of shushi and sashimi with several signature dishes to select from. I also tried the Italian restaurant Amici and the Indian restaurant Angar both superb, the quality of food and level of personalised service is outstanding. The hotel offers complimentary high-speed wi-fi and a fantastic fully equipped gym located on the top floor, two things that are extremely important to me on business trips. The staff are very friendly and anticipated all my needs making the stay that much more enjoyable and pleasant. As I will be in Abu Dhabi more frequently this year I look forward to returning to Yas Viceroy again very soon.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amit_Arora_Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Manager at Yas Viceroy Abu Dhabi, responded to this review, 3 February 2014
Dear Amit_Arora_Dubai,

Thank you for sharing your wonderful impressions of Yas Viceroy on TripAdvisor. I am delighted to read that you enjoyed your stay with us and I do hope that you will visit us again soon.

Sincerely,

Oliver Bruns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 31 January 2014

One of the best hotels, with modern amenities and perfect room specially the marina rooms, with perfect outside view.. very close to yas waterpark and ferrari world.. Free shuttle to yas water park and to ferrari world in 30 mins intervals.. I stayed in this hotel from 25-jan-2014 to 27-jan-2014

Room Tip: Marina view rooms..
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ankyeverma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 31 January 2014

I stayed at the Yas Viceroy for a 4-day business trip in January 2014, and had a standard room.

This is what I liked:
1. Excellent free WiFi throughout the hotel, even in conference rooms and the lobby.
2. Breakfast and lunch buffet were ample and tasty; the eating area is bright and comfortable.
3. Staff is extremely friendly, helpful, and efficient -- this is truly excellent at this hotel.
4. Futuristic styling in hotel -- very interesting design!

What is a bit unusual about this hotel:
1. Distances between your room (if you are in tower 2) and the rest of the hotel are challenging. Long hallways, up one elevator to cross the bridge, then either up or down in another elevator to get to your room. It takes some getting used to, and it can be a bit confusing and time-consuming.
2. The hotel is surrounded in great part by a lattice of diamond-shaped panels that keep the intense sun from pounding down on the hotel. While this helps keep things cooler, there are no view of any kind from many rooms.
3. Not sure where smoking is allowed in certain places in the hotel, but walking past entrances to larger gathering area (night club? never bothered to check) near the restaurants you can smell stale smoke. Not very appetizing.

Tips:
1. Ask for a room that has a view (if that is important to you). On the other hand, there is not much to see except the small marina and the Formula 1 track that encircles the hotel.
2. Ask for a room in Tower 1 or that is on level 2 in Tower 2 to save you some time.
3. Ask for a room near the elevators so you don't have to walk so much up and down the hallway.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SwissMike1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, Manager at Yas Viceroy Abu Dhabi, responded to this review, 3 February 2014
Dear SwissMike1234,

Thank you for sharing your review on TripAdvisor.

It was a pleasure to have you with us and I am glad to read that you enjoyed your stay overall. Of course, it is true to say that distances can be somewhat long due to the race track running through the hotel and hence a large number of rooms is located in our second building.

I have noted your comment regarding the smoke smell in some of our areas and I will be working to resolve this in the near future. The only area within the hotel is Rush Bar, overlooking the race track, and we are currently working to insulate the bar better from the public areas. We expect that this will eliminate the smoke smell.

I hope that we will have the pleasure to welcome you back in the near future.

Sincerely yours,

Oliver Bruns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Groningen, The Netherlands
Level Contributor
163 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

Upgraded to suite by haggling, was an extra €45 a night over a standard room. Very spacious, beauty of a bath. Very good service and breakfast. By the unique design of the hotel, your view from the room will be very much blocked by the skeleton like structure around the hotel. So don't count too much on seeing a lot from the room.

Room Tip: By the unique design of the hotel, your view from the room will be very much blocked by the skeleton...
See more room tips
  • Stayed January 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thessaloniki, Greece
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 January 2014

This hotel is really one of the best in the world!
We had a room with a balcony that overlooked part of the F1 track and the marina.
Excellent facilities and a very comfortable room, nice and luxurious with free wifi.
The most valuable factor is the people working there.
I surely recommend this hotel and i would stay again with pleasure.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moysiadis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Yas Viceroy Abu Dhabi

Property: Yas Viceroy Abu Dhabi
Address: Yas Island Leisure Drive, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Abu Dhabi
#3 Spa Hotel in Abu Dhabi
#3 Luxury Hotel in Abu Dhabi
#4 Family Hotel in Abu Dhabi
#4 Romantic Hotel in Abu Dhabi
#7 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Yas Viceroy Abu Dhabi 5*
Number of rooms: 499
Official Description (provided by the hotel):
As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 11 fantastic dining venues and lounges, and the luxurious ESPA at Yas Viceroy Abu Dhabi. Guests marvel at the incredible LED canopy that not only emits a concert of colour and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world's most extraordinary destinations. Delight in the art of cuisine at Yas Viceroy Abu Dhabi. Choose from a colourful host of eateries, from the freshest seafood and sushi to rustic Italian, regional Indian cuisine, and a stylish array of bars and lounges. For fantastic cuisine throughout the day, we have the perfect Abu Dhabi dining spot for every taste. ... more   less 
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Also Known As:
Yas Viceroy Abu Dhabi Hotel Yas Island

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