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“What a noisy place!”

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Yas Viceroy Abu Dhabi
Ranked #5 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“What a noisy place!”
Reviewed 7 June 2014

Beautiful hotel but our saturday was literally destroyed by a brunch of drunk noisy people by the swiming pool. They had their own music playing loud and they were disturbing the rest of us... Really a pity that the Staff didnt do anything at all except of serving more and more drinks to this drank group... And all these happend on the "quiet pool"..... Never again to yas viceroy!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank El K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this review, 8 June 2014
Dear El K,

It is of course very unfortunate that you have faced such an unpleasant experience by the pool during brunch time. This is not our usual standard and measures have been taken to avoid this in the future. On behalf of the entire team I would like to sincere apologize.
.
Your constructive review is truly appreciated and we would love to greet you as our guest again and hope to welcome you back soon.
If I can be of any further assistance with Viceroy Hotels and Resorts please do not hesitate to contact me directly via yas.info@viceroyhotelsandresorts.com.

With kind regards,

Andrew Humphries
Regional Vice President & General Manager
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Dubai
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 5 June 2014

I have reviewed 22 hotels here on Tripadvisor and this is the first time I have given a hotel a 1/5 rating. But never before have I experienced such bad service and never before have I had such a crappy experience, which is ironic since I was really looking forward to staying at the Yas Viceroy. But the crème de la crème was the amount of noise blaring from the speakers from the night club right underneath our room making sleep impossible.

My husband and I booked a weekend getaway at the Yas Viceroy looking forward to a nice relaxing stay and to "Immerse ourselves in ultimate luxury" as promised on their website. However as luck would have it, Justin Timberlake was playing that night and as such, the hotel was completely full. This meant that the service we experienced was atrocious. Check in was a mess, and it took 25 minutes for the guy to check us in! 25 minutes?? That is a whole episode of Friends! And that did not even count the time we had to wait for our turn. The guy who checked us in failed to tell us anything about breakfast, restaurants, facilities or how to find our room so we had to ask a random cleaning lady for directions as this was our first time at the hotel. He also failed to make us feel welcome or smile for that matter.

After checking in we wanted to go relax at one of the "two beautiful swimming pools", however due to the high occupancy the family pool was completely full. And I mean completely. People were sitting side by side in the water and due to the lack of sun loungers there were loads of people just lying on the floor. So off we go to the "quiet pool". However the lady guarding the entrance dismissed us arrogantly, saying access would cost us AED 245 per person. We said that we stayed at the hotel so surely we would be able to go to the pool, however she rudely informed us that there was a pool party happening. We asked her when this pool party would end, and she said in "15 minutes". When asking her if she was serious about charging us AED 500 for 15 minutes she merely rolled her eyes and ignored us. So we waited 15 minutes and then walked to the pool however the sight that met us was like a scene out of Dante's "Inferno". There were drunk people everywhere spilling drinks in the pool and the music was blaring. This was the "quiet pool" mind you and yet the music was still blasting into our ears after the pool party ended. But the worst part of this experience was the fact that the hotel gives beer bottles to the drunken patrons, which of course were dropped shattering pieces of glass everywhere. Really Yas Viceroy, glass bottles at a pool??

After the pool fiasco we went to the Noodle Box for dinner where we had a made a reservation earlier. The service here was absolutely pathetic. We waited 15 minutes for menus. Then 20 minutes for our drinks out of which 1 was wrong. Then 45 minutes for our food and lastly 15 minutes for our bill. The food quality was adequate.

If all this was not bad enough, when we went to sleep, the music in the nightclub right underneath us was turned up so incredibly loud. I'm not talking a distant background noise, I am talking full on Studio54. Now I like Kesha as much as the next guy, but not at 1 AM when I am trying to sleep in a 5 star hotel that I have paid lots of money to stay at! I have uploaded a couple of clips of the noise so you can see that I am not exaggerating! When complaining about the noise, we were first told "no problem sir, they will turn it down at 2AM". Really Yas Viceroy?? When telling the staff it was in fact a problem for us, they rudely informed us that we were "repeating ourselves" and they would speak to a Supervisor. Of course nothing was ever done about this, in fact I believe the music was turned up even louder! Now combine the loud music with hundreds of people coming back from the concert in the middle of night having to walk right past our door to building number 2, and you have a recipe for a sleepless night.

Next morning we went to the restaurant for breakfast completely exhausted due to the lack of sleep, and unsurprisingly the service was awful yet again. It took forever to get our coffees. Plates were being stacked up like the Burj Khalifa, yet they were not removed. Same goes at all the other tables.

Now I understand that the hotel was full during our stay and this was also mentioned from the staff when we complained. However full occupancy is not a valid excuse for poor service! Especially at a 5 star Viceroy Hotel! They should know that there will be lots of people, hence they should allocate the proper amount of staff. The loud music at night is just unacceptable.
We are not going to give Yas Viceroy “another opportunity during our next stay at Abu Dhabi". We shall go to the St Regis in the future, they know how to treat their guests.

Room Tip: Do not stay on the second floor in building 1 unless you like being awake all night.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
12 Thank KennyBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milano, Italia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 June 2014

The Yas Viceroy Hotel in Abu Dhabi is an attractive building with a sort of varilighted net above it that changes colours seamlessly located right on the Marina F1 circuit and very close to Ferrari World, the rooms are superb and the choice of restaurants will fulfill any need. The service is very good but not incredible, nice spa and ninth floor pool.
Perfect if you can get some convenient discounted room rate otherwise is very expensive.

  • Stayed May 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GL68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this review, 8 June 2014
Dear GL68,

Thank you so much for your comments. I am very pleased that you enjoyed your stay at Yas Viceroy.

We appreciate the recommendation and hope to see you soon!

Sincerely yours,

Andrew Humphries
Regional Vice President & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014

Polite staff on arrival. Large, bright room with wet room and luxury bathroom which was well stocked and well maintained. Restricted view from the windows but that adds to the amazing position on the F1 circuit. Remember if you're visiting on a Tuesday you can walk or cycle around the circuit for free. An amazing experience with lights and loud music! Lovely roof pools with one dedicated to adults only! :-)
Breakfast has a large range as you would expect. It felt crowded when we were there although there was no event scheduled so the service appeared stretched. That's why I've given 4 not 5. Definitely worth a stay as near to other main attractions (Ferrari World, Yas Water-world, Yas beach) and easy taxi rides into the main city, the Mosque and Museum at Saadiyat Island.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fluffbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this review, 8 June 2014
Dear fluffbury,

Thank you so much for posting your kind review on TripAdvisor.com.

I’m glad to hear that you enjoyed your stay with us on your most recent visit to Abu Dhabi.

Thank you for your comments regarding our friendly staff, the hotel facilities and location.

It is also nice to read, that you enjoyed our delicious breakfast buffet and the sporting activity Tuesdays on the race track.

Please keep us in mind on your next trip to Abu Dhabi.

With warm regards,

Andrew Humphries
Regional Vice President & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
preston lancs
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2014

My wife and I stayed at this hotel for three nights in December 2013.Although the staff were very efficient they weren,t at all friendly.They seemed to pick and choose who they wanted to attend to depending upon what sort of transport they arrived in,The hotel itself is showing signs of wear and tear and although stunning from the outside we both feel that an internal refurbishment is overdue.The DJ in the skylight bar played elevator music all night and said she wasn.t allowed to play anything else.As the hotel is very isolated you have no other choice but to put up with it.Drinks costing nearly ten pounds each didn,t help.The other bars either didn,t open or closed earlier than advertised.The breakfast was OK but the coffee was absolutely awful.lots of half drunk cups left on the tables.Icould go on but even reviewing this hotel upsets me and I feel that for the price we paid we didn,t get the experience that the hotel boasts about.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lancsbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this review, 8 June 2014
Dear lancsbob ,

Thank you for taking the time to write a review. We appreciate your feedback and I will be sure to share your concerns with our team. We do take your comments very seriously and appreciate the detail supplied.

Sincerely yours,

Andrew Humphries
Regional Vice President & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
Reviewed 2 June 2014

We didn't stay, we had gone for a day trip for the Ferrari world but had the plan to have our lunch there. Being a five star and that also abroad it was difficult for us to find jain food then also taking a chance we went to the Indian restaurant ANGAR at the viceroy hotel abudhabhi the restaurant manager Mr Vimal Venugopal( five stars for him) it was difficult for him then also he gave us good choice for our lunch we wanted to have Indian but my son wanted to have Italian pizza so he called their Italian cuisine chef who specially made an excellent pizza for us and Mr Vimal Venugopal surprises us with serving us complimentary mango lassi. Getting this service abroad was not expected by us
Would recommend every jain and vegetarian to do visit if you happen to go to yas island.
***** stars from my side
Will surely come to stay if happen to visit again

Anil Ranka
India
Mumbai

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnilAnush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this review, 3 June 2014
Dear AnilAnush,

Thank you very much for your delightful review on TripAdvisor.com.

We truly appreciate your feedback regarding our Indian restaurant ANGAR and I will be sure to pass on your comments to Mr. Vimal Venugopal and his team.

Please let us know if we can assist with your return to Yas Viceroy.

Warm regards,

Andrew Humphries
Regional Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2014 via mobile

This hotel was amazing! The service, the restaurants, the pools, the skylite bar. This hotel made me thoroughly enjoy my stay in Abu Dhabi. Great location on yas island. Rooms are extremely comfortable, great room service.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ocarromc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this review, 3 June 2014
Dear ocarromc,

Thank you so much for your nice review!

I’m glad you enjoyed our friendly service, the restaurants and room service, the Skylite Bar and I am very happy to hear that you found the room comfortable and to your liking.

We hope to have the pleasure of seeing you again in the future on your next visit to Yas Island.

Sincerely yours,

Andrew Humphries
Regional Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Yas Viceroy Abu Dhabi

Property: Yas Viceroy Abu Dhabi
Address: Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Abu Dhabi
#4 Romantic Hotel in Abu Dhabi
#4 Family Hotel in Abu Dhabi
#4 Spa Hotel in Abu Dhabi
#5 Luxury Hotel in Abu Dhabi
#7 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Yas Viceroy Abu Dhabi 5*
Number of rooms: 499
Official Description (provided by the hotel):
As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 11 fantastic dining venues and lounges, and the luxurious ESPA at Yas Viceroy Abu Dhabi. Guests marvel at the incredible LED canopy that not only emits a concert of colour and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world's most extraordinary destinations. Delight in the art of cuisine at Yas Viceroy Abu Dhabi. Choose from a colourful host of eateries, from the freshest seafood and sushi to rustic Italian, regional Indian cuisine, and a stylish array of bars and lounges. For fantastic cuisine throughout the day, we have the perfect Abu Dhabi dining spot for every taste. ... more   less 
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Also Known As:
Yas Viceroy Abu Dhabi Hotel Yas Island

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