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“Fun for the whole family”

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Yas Viceroy Abu Dhabi
Ranked #5 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 20 June 2014

Apart from excellent quality-price ratio: Suite of 170 square meters with an all around balconi on the Formula 1 circuit and the yacht marina, for a little over U.S. $ 400 - (during Christmas time!), and 5 or 6 restaurants, from Italian to Continental passing from Japan etc., you're in the middle of an amusement park. At 2 km. the Ferrari World - bordering on a slippery runway to learn that kind of driving, a few steps from the best Water Park ever seen, and if desired, rents a small fireball and race on the F1 track with the family aclapping from the balcony. In the grand bazaar in the City Center, where usually you prepare yoursef for tiring negotiations, the very nice peoples of the storse are offering you discounts of 20% on prices that already seem low! You just have to go back to the hotel for a swim in the pool on the roof!

Room Tip: "Le suite angolari sono molto spaziose"
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  • Stayed: January 2014, travelled with family
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1  Thank mimmo f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded 22 June 2014

Dear mimmo f,

Thank you very much for your positive words on TripAdvisor. We very much appreciate your positive comments on our spacious rooms, as well as on our restaurants.

We are glad you could enjoy our pool area, the facilities on Yas Island and had a wonderful visit to the city. It would be our pleasure to welcome you back soon at Yas Viceroy Abu Dhabi.

Sincerely yours,

Andrew Humphries
Regional Vice President & General Manager

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1,777 - 1,783 of 3,170 reviews

Reviewed 19 June 2014

I booked a week in this hotel last November immediately after the Formula One 2014 calendar was announced to stay over the Grand Prix weekend as a surprise for my husband. The prices were not inflated as I had got in early, and I fully expected the booking to not be accepted, but to my surprise it was confirmed by the hotel!

Six weeks later I told my husband and he was pretty speechless! We decided soon after to book our flights, we then emailed the hotel reservations to confirm our reservation to which they replied fairly promptly. We also requested an early checkin or, if not possible the possibility to leave our luggage as we arrived early morning from the UK.

On the 19th of May we received an email from the company we made the booking with saying the hotel could no longer accept our booking, and they had relocated us to a hotel in the centre of Abu Dhabi. If this was not acceptable, we had a telephone number to call which we did at the earliest opportunity. We explained that the only reason we booked this trip was because we were able to book a hotel in close proximity to the race track, and we placed this booking several months ago, the hotel accepted our booking. If they had rejected our booking within the first 6 week period i would have not continued planning the trip.

The company we placed the booking through was most understanding and helpful, and offered to check for availability of hotels closer to Yas Island. They emailed possibilities and we called back to choose one of the hotels which was still located on Yas Island. We were told we should expect a confirmation email in the next day if there was still availability. We received no email so we called again, this time to be told we could stay at the Yas Viceroy after all. The representative from the company even called to speak to the hotel and was told we did still have a reservation with them at the hotel. We received an email confirming this conversation.

We were not convinced, so we sent a copy of this confirmation email to the hotel with a 'read receipt' on the email. The email was read the following morning. No reply.

We left it a week then called the hotel to ask why we have not received a reply. We were asked to resend, which we did straight away. The day went on and we sent another email asking for a reply again.

The following day I sent a message via Facebook and received a prompt message apologising for the lack of reply, about an hour later we at long last received a reply saying that we did not have a booking and we have agreed to be relocated to a hotel in the centre of Abu Dhabi….

A conversation via email followed explaining why we cannot stay (we require a Yas Viceroy Access Pass), eventually we were offered to PURCHASE the pass, but as we have now purchased grandstand tickets for the Grand Prix we could not justify playing a four figure sum for a pass which included access to a viewing terrace within the hotel.

I asked several times why it had taken so long for the hotel to decide to relocate our booking with nothing speakable in the way of compensation (transport to the race track one way, on one day at a specified time). Incidently the hotel they tried to move us to offered complimentary transport to the race track when we stayed there two years ago.

Thankfully, we received a contact email address with the company we place the booking through and direct contact with them ensured that we are now booked at the Staybridge Suites within the Yas Plaza.

This is not a level of customer service I would expect from a hotel, and have certainly not received when staying at other hotels. I sincerely hope no-one else has received this treatment. I fully accept we received an exceptionally good deal, and as I said before would have totally understood if the booking was not accepted by the hotel in the first instance. But the fact is they did, when the Grand Prix date was confirmed and changed their minds over 6 months later.

  • Stayed: November 2013, travelled as a couple
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5  Thank FionaGray28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded 22 June 2014

Dear FionaGray28,

Thank you for your feedback on your booking for the Formula 1 Race Weekend 2014.

The 2014 Race Weekend dates were changed in December 2013, after having been initially confirmed for October 2014, to late November 2014. With the change in dates, we were forced to amend our Terms and Conditions to reflect the new dates and enhanced access restrictions. This was a requirement as the hotel falls within the perimeter of the F1 Race Weekend venue and access is strictly controlled, as I am sure you are aware.

Very unfortunately, you were caught in this and I do sincerely apologize for the inconvenience caused to you by this necessary change. It has been a challenging situation, given the complexity of the Race Weekend access restrictions, so has taken a long time to resolve. It was certainly not our intention to cause such disappointment to you.

Thank you again for your feedback.

Yours sincerely,

Andrew Humphries
Regional Vice President & General Manager

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Reviewed 19 June 2014

I have recently returned from a weeks holiday in Abu Dhabi with my parents, (May 28th 2014 - June 5th 2014) this hotel is a must visit!

Even though there were 3 adults staying in our room it was very spacious still and kept very clean by the staff. We were allocated a room on the Marina side of the hotel and were lucky enough to have views of both the race circuit and the marina. I think it was room 311.

The adult pool is lovely too, it was never too busy and the staff could not try any harder to make sure you are happy. Bringing round ice cold flannels, ice lollies and water to cool you down.

Friday Brunch is a must too, great value and the food is amazing! Also, the Dessert Safari which you can book through the reception is a great evening tip.

I absolutely loved it here and cannot wait to book another visit soon. Thank you to all staff at the Yas Viceroy.

  • Stayed: May 2014, travelled with family
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Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded 22 June 2014

Dear Helena V,

Thank you very much for your nice comments given on TripAdvisor. I am more than happy that you had a wonderful stay in our hotel and that you liked your room, the pool area and our friendly staff so much. It sounds like you had the time to relax but also the time to get to know Abu Dhabi with all its charm and beautiful sights.

We will be delighted to welcome you back to Yas Viceroy soon.

Sincerely yours,

Andrew Humphries\
Regional Vice President & General Manager

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Reviewed 18 June 2014

I have lived in the UAE for four years. During that time, I have stayed in a range of 5 - star plus hotels throughout the Emirates, from Emirates Palace in Abu Dhabi to both Banyan Tree location in Ras Al Khaimah, the Weldorf, etc. I can honestly say that my most recent stay at Yas Viceroy was the best stay I have had in this country. While many UAE hotels have the physical infrastructure and beauty to wow you, they completely lack service. Untrained and indifferent staff are, unfortunately, the norm. The exact opposite was the case at the Viceroy. Staff were extremely friendly, competent, and wonderful. The rooms were incredible, the views of the F1 track amazing, very sharp and modern...There was nothing left to be desired. Thank you Mr Mohamed Fawzy for making the stay extra special, by sending us chocolates, fruit and flowers. I look forward to coming back here - often.

Stayed: June 2014, travelled as a couple
3  Thank PhantomTraveler79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded 22 June 2014

Dear PhantomTraveler79,

Thank you very much for your review on TripAdvisor. We very much appreciate your kind words about our hotel, the incredible rooms on top of the F1 race track and especially our “extremely friendly, competent and wonderful staff”.

We are happy that we were able to provide you with everything you needed during your stay, and left some memorable impressions with you.

We definitely look forward to welcome you back during your next visit to Abu Dhabi.

Sincerely yours,

Andrew Humphries
Regional Vice President & General Manager

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Reviewed 17 June 2014 via mobile

My husband and I were in the UAE in Ras al-Khaimah for a holiday. As this was during our one year wedding anniversary we decided to hire a car and drive to Abu Dhabi for the night. I came across the top secret hotel option on expedia and on the balance of probabilities worked the 5 star option out to be the Viceroy. We had an excellent day and night there. The adult pool area was fantastic- excellent service- cold face towel brought around by staff was much needed!we enjoyed an excellent meal at the Italian restaurant within the hotel. We visited the race track the next day for the tour- excellent value and a must for any Grand Prix fan. Due to the tour running over our check out the hotel staff were extremely accommodating in delaying our check out. An excellent hotel, tastefully decorated and fantastic service. Would love to return!

  • Stayed: May 2014
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2  Thank Lindsaylovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded 22 June 2014

Dear Lindsaylovestotravel,

Thank you so much for posting your review and for choosing Yas Viceroy to celebrate your one year wedding anniversary.

It was a true pleasure to welcome you in our hotel and to know you were satisfied with the location, the Italian restaurant Amici, the excellent service and your trip to Yas Marina Circuit.

We would be pleased to welcome you back soon again by not later than your second wedding anniversary.
I wish you a great time.

Sincerely yours,

Andrew Humphries
Regional Vice President & General Manager

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Reviewed 16 June 2014

We came here for the obligatory 'Friday brunch' and both the food and staff were exemplary. The staff were very courteous and attentive, yet not overbearing. The food was of a good standard, admittedly, I was greedy with the barbecued lobster, very moreish! Overall, an enjoyable experience...especially watching the lights if the building change colour from the inside!

  • Stayed: May 2014, travelled as a couple
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2  Thank millyweeble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded 22 June 2014

Dear millyweeble,

Thank you very much for your kind words on TripAdvisor.

I am delighted to read that you hat a great brunch time at Origins and that our courteous and attentive staff took good care of you.

We would be more than happy to welcome you back soon for more delicious barbecued lobster…so, don’t wait too long for your next visit.

Sincerely yours,

Andrew Humphries
Regional Vice President & General Manager

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Reviewed 15 June 2014

Very nice hotel with attractions close by.Value for money all the way...not forgetting the race track just under your bedroom...When you look out your bedroom all you see is cars,cars,cars.Once in a lifetime must or you missing the circuit for Abu Dhabi and the best track ever

Room Tip: Each person has their own taste so book online and get your monies worth
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank fahimessack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasViceroy, General Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded 17 June 2014

Dear fahimessack,

I am extremely delighted to know that you have enjoyed your stay with us at Yas Viceroy Abu Dhabi on top of the Formula 1 race track.

Thank for your feedback and I hope you will give us the pleasure of welcoming you back again in the near future.

With warm regards,

Andrew Humphries
Regional Vice President & General Manager

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Additional Information about Yas Viceroy Abu Dhabi

Address: Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Abu Dhabi
#4 Romantic Hotel in Abu Dhabi
#4 Spa Hotel in Abu Dhabi
#4 Family Hotel in Abu Dhabi
#5 Luxury Hotel in Abu Dhabi
#7 Business Hotel in Abu Dhabi
Price Range: £100 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Yas Viceroy Abu Dhabi 5*
Number of rooms: 499
Official Description (provided by the hotel):
As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 11 fantastic dining venues and lounges, and the luxurious ESPA at Yas Viceroy Abu Dhabi. Guests marvel at the incredible LED canopy that not only emits a concert of colour and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world's most extraordinary destinations. Delight in the art of cuisine at Yas Viceroy Abu Dhabi. Choose from a colourful host of eateries, from the freshest seafood and sushi to rustic Italian, regional Indian cuisine, and a stylish array of bars and lounges. For fantastic cuisine throughout the day, we have the perfect Abu Dhabi dining spot for every taste. ... more   less 
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Also Known As:
Yas Viceroy Abu Dhabi Hotel Yas Island

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