I have been a Rotana Rewards member for four years so I expected a first class experience. Unfortunately when we arrived at the hotel we were asked to sit and wait in order for the check-in desk. I see what the staff were trying to do, but when several customers don't listen and just go straight to the desk, that method doesn't work. We waited 30minutes to check-in as several selish tourists decided to not follow instructions.
When checking in I had requested an up grade on-line but there was never any mention of that. We had two rooms booked and we were instructed that only one was available (5:35pm) and the other had a light bulb being replaced so couldn't check in.....I thought check out was at 12pm, giving them ample time to prepare our room.
So we go upstairs to the one room that was available and were hit by the STENCH of stale cigarette smoke, that was great as my friend with us is 7 months pregnant.
The other room finaly became available at 6:30pm (1 hr later). Good size rooms, nice bathrooms so no complaints about that..but our room had a dirty sheet as per the picture. Maybe they were standing on the bed to change that lightbulb?! Apart from the dirty cover, the beds are very comfrtable.
Went for dinner in Y bar, reasonably priced just expect 40 minute wait for your food if semi busy. Also the portions of food really didn't meet my expectations. As a side 6 wedges thin, dry and tasteless. So left wanting more food.
Pool area is great, breakfast was better than any other Rotana we have been to (Normally I dont even think about going to breakfast at Rotanas becuase they are terrible).
No mention of late check out or any other special benefits for being a Rotana Member, so we left disatisfied with the service!!!!!
Think I might try to dig out my other hotel reward cards and choose another branded hotel next time.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Holiday Gems, Southall Travel, TravelUp, Hotelopia, Travelbag and Odigeo so you can book your Yas Island Rotana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Yas Island Rotana Hotel Yas Island