Just stayed there on Friday. We found that the majority of the staff did not know much about anything other than the standard information. When trying to check in with a deal from the SPG website, we got to the desk and no one knew anything about it or how it worked. It took 40 minutes for me and my family to check in. Pretty embarassing having the staff treat us like we did not know what we were doing when in fact, it was their issue.
We were supposed to get an FandB credit. We did not get it and it took me 35 minutes and showing them my confirmation email before we were able to check out. Even though the confirmed it at check in.
We were supposed to get free breakfast, but we were charged and the server argued with us in front of other diners. Even though I confirmed this at check in.
We took our kids so we could relax at the pool. It was closed for a private function.
We decided to go to the outdoor roof top lounge to let our kids watch the sunset and for my wife and I to have a drink. It was closed because the needed to staff the private function at the pool.
None of this was on their website or the SPG website or mentioned when we called to book.
We were billed incorrectly for drinks and when we pointed it out, we were told that it was our fault as we were not paying attention when we ordered.
- Official Description (provided by the hotel):
- Easy breezy adventures await at Aloft Abu Dhabi, with free hotel-wide Wi-Fi for in-house guests, outdoor pool, loft-inspired rooms and ever abuzz bars & restaurants. Set in the state-of-the-art Abu Dhabi National Exhibition Centre, mere minutes from the airport and city sights. All rooms feature ultra-comfy signature beds, oversized spa showers, and plug & play connectivity stations to charge all your electronics and link to the 42” LCD TV to maximize work and play. ... more less
- Reservation Options:
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- Also Known As:
- Aloft Abu Dhabi Hotel Abu Dhabi