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Aloft Abu Dhabi
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Reviews (1,083)
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All reviewsrooftop barmai cafeexhibition centrepool partyfifth floorswimming poolattending a conferencereception arearoom servicerooms are spaciousnice poolgrand mosqueenjoyed my stayduty managershort stayupon checkvalet parking
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Reviewed 4 February 2014

I was trapped here for a month and it is average at best. Wouldn't allow me in the pool with a tee shirt on. Had very noisy parties until 4 in the morning by the pool on Fridays. Hot water was NON-EXISTENT if you are an early riser... Off the beaten path from EVERYTHING so get ready to take lots of cabs.

Room Tip: Stay off the pool side.
  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Blam123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAloft, Guest Relations Manager at Aloft Abu Dhabi, responded to this reviewResponded 8 February 2014

Hello Blam 123 .Thank you for your review and choosing Aloft Abu Dhabi for your long term stay. It is upsetting to learn about the couple of inconveniences you encountered during your stay here.Having said that, the hotel does require every guest to have proper swimming attire due to health and sanitation reasons .Admittedly we are busy during our pool parties which takes place twice a month due to popular demand but we always address all noise complaints as they occur .Allocating rooms for guests away from the venue especially who aren’t here for the party has always remained our top priority. As far as noise complaints it is only when we are told about them that they can be addressed and we do have options unfortunately this was not your case. I am very sorry about the issue you faced with the hot water. We did run into technical problems which was rectified immediately. We are not in the heart of the city but are located a good 15 minutes away ,easily accessible to anywhere ,like you may have read in previous reviews, taxis are always available at the entrance and cost roughly around 5 to 6 dollars going into the city .Our guests at the Aloft preferably stay here to get away from the hustle and bustle of the city .Furthermore the Aloft is addressing the above issues and your opinion matters a great deal .We are constantly making improvements to enhance our services to guests and take each and every complaint seriously. We will be happy to discuss your revisit and would be thrilled to have you back. Best regards Rochelle.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

My most unpleasant hotel experience in 8 years in the Middle East. cheap and tacky dressed as cool says rip off and it certainly is that. Paper cups in the room. No mini bar. Endless wait for check in. Faulty aircon so bad I had to disconnect the fuze and noises from the fuzebox so loud I had to disconnect the electricity all night in order to get some sleep. There's a plenty of other better cheaper hotels near ADNEC, so check them out. I see its owned by the same outfit that runs W Hotel in Doha. That' s nightmare too. Bloodpressure and financial output all too high.

Room Tip: stay somewhere else
  • Stayed: February 2014, travelled on business
    • Value
    • Sleep Quality
Thank TobyMuscat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this reviewResponded 4 February 2014

Dear TobyMuscat, thank you for taking the time to post this review and share your point of view with us. It is of course disappointing to learn that the concept style&design and flare of Aloft and W Hotels does not fit your taste and unfortunately that this influenced your opinion about our performance. We do equip our rooms with take away cups that are very popular as many of our guests who wish to move directly to their business commitments will brew their coffee or tea and take it on their way out. We have fridges in our rooms which with a quick call to our re:fuel delivery service can be stocked up with your choice of beverages. This was done due to the demand of guests wishing to have the freedom of having their minibars/ fridges with the items of their convenience, purchased either in the hotel or brought with them. We apologize that the speed of check-in did not meet your expectations and certainly that you encountered technical issues with the A/C. We regret we were not informed about this issue during your stay as we could have solved it immediately on site so that you could have enjoyed a good night sleep. Once again, it is regrettable that your perception of our hotel does not meet the view of most of the great reviews on this site and we do hope that we can get the chance to welcome you back and perhaps redress the image acquired of us. Until then, best wishes from Abu Dhabi. Rainer, Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

Great hotel...... Stayed for 5 nights........ friendly staff........ Great food .............. Great swimming pool..............Good location........... Fantastic views from the room ....... Fantastic rooms.........would stay at the hotel again.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this reviewResponded 27 January 2014

Hello John R, many thanks for your review. It is great to receive a full 5 of 5 score from a Tripadvisor Senior Contributor. We are flattered by the brief but excellent description of our facilities and services. As you say you will stay again, as you can imagine, the whole Aloft Abu Dhabi team is already looking forward to welcoming you soon again. Best wishes! Rainer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014 via mobile

It was pleasant stay
The hotel morden style structure , I saw TripAdvisor trophy in the reception
With all this crowded expo area
I didn't hear noise at the room
Also I had a pool side view
Good for sunshine morning ☉
But the problem in room service and call center no one talks arabic ? Please add one person at least talk arabic for older arabs didn't know english
Thanks TripAdvisor and Aloft staff
MISHAL ALSHARHAN
KUWAIT

Stayed: December 2013, travelled on business
Thank Meshal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this reviewResponded 27 January 2014

Hi there Meshal A, thank you for choosing us for your visit to Abu Dhabi and many thanks for taking the time to post this review. We are glad you had more than an enjoyable stay, admiring the views from your window, the soft sunshine rays of December and the tranquility of your room. With regards to language matter, we have now recruited additional Arabic speaking staff at reception which should resolve your concern. We all hope that you decide to come back to Abu Dhabi soon again and return to Aloft where we will be all awaiting to give you a warm welcome. Best wishes! Rainer

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Reviewed 15 January 2014

Spent three weeks in the Aloft Abu Dhabi over Christmas and New Year. The hotel is well sited for sight seeing and has a constant supply of taxis at the front door, so getting around is simple. We were visiting family so didn't use the restaurants except for the Mai Cafe at the poolside. This has a fairly extensive menu for a so called pool bar and the service was excellent. Good place to chill with a plate of good food and gas of your favourite tipple.
The room was a good size and well furnished, with all the amenities you would expect from a hotel in the region.
The staff in all aspects of the hotel were friendly, helpful and gave the impression of being genuinely interested in ensuring that your stay in the hotel would be a positive experience.
Thanks to all the staff for making our stay a good one. We may be back!!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank leshaswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this reviewResponded 20 January 2014

Hello there leshaswell, thanks for taking the time to share your great experience with us. We are glad you enjoyed your stay at Aloft and we have already shared with our staff your flattering comments about their friendliness and your thank you note , this is a very nice gesture. Nicely noted the combination of our product, facilities, rooms, culinary with our high standard of service and quality. We all hope that the "we MAY be back" can be changed to "we WILL be back" as we are all looking forward to welcome you soon back. Thank you for choosing the Aloft Abu Dhabi for your long stay during Christmas and New Year and please do let me know when your plans bring you back Abu Dhabi, I will be glad to make the necessary arrangements for another brilliant stay. Best wishes! Rainer

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