We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Cheapness covered in fake modern design”
Review of Aloft Abu Dhabi

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Aloft Abu Dhabi
Ranked #47 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Athens
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Cheapness covered in fake modern design”
Reviewed 10 April 2014

Stay away from this place! You think it's cheap, but it is actually very expensive for what it offers. Totally incompetent staff, always smiling because they have no clue! Try to call the reception, nobody answers. Try to get an outside toll free line, phones do not work. Mediocre food at the restaurants. Have them do your laundry, they will always bring it late in the evening no matter how early you drop it off. if they do not lose.... they lost mine! A disaster.... total lack of organization, competence, management. To top it off, there is nothing to do in the area other than take a taxi and travel many km to go to another hotel...

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgeNikolaou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, 15 April 2014
Dear GeorgeNikolaou, I would firstly wish to thank you for taking the time for share your comments about your experience in our hotel. It is of course disappointing to read that we failed on this occasion to provide the excellent level of service we strive for and are usually well known for and therefore your review and scoring obviously defers completely to all the excellent ones we usually receive. We regret having given you reasons to get the wrong perception about the efficiency of our staff. We note that the two issues causing the frustration are the technical problems with the phone lines, and the misplacement of your laundry, which of course is unacceptable and we sincere apologize for these mishaps which do not adhere at all to the high level of standards and services we are known for. As you have been informed by our Duty Manager, your laundry has been recovered and sent via express courier to your home address. With regards to the food in our hotel I will be glad to call you and get details of your opinion of why it did not match your taste. Further to our location, the city has grown to our side and you find all sort of businesses and attractions around here. The newest and one of the biggest Malls in Abu Dhabi has opened 5 minutes away from us (Mushrif Mall) and we do have important landmarks around us such as Sheikh Zayed Grand Mosque (5min), all major embassies (2min), Ferrari World (15 min), Yas Water World (15 minutes), Yas Marina Circuit (15 min) or the Abu Dhabi Golf Club (10min). As a matter of fact there is plenty to do in the area. Downtown Abu Dhabi is only 15 to 20 minutes away and with the airport at just 15 minutes away we can say that we are actually close to most important landmarks. I will be delighted to call you and show you we care a lot and take your comments very seriously. I truly hope that despite of the wrong impression taken you will give us the chance to welcome you back to Aloft Abu Dhabi so that we can regain your trust and show you what Aloft service is truly all about. Thank you once again and best wishes! Rainer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

903 reviews from our community

Traveller rating
    370
    382
    103
    28
    20
See reviews for
96
174
94
365
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 March 2014

Chic hotel, with new, spacious and well maintained rooms. Just right in front of ADNEC so if you are traveling and attending a convention in the area, this hotel is the perfect choice. However, the hotel is confused of its identity. Reception desk is circular and is located on the second floor of the building as if you are queuing for a movie pass. Staffs' uniform are quiet informal and does not suit the atmosphere and image the hotel would like to project. If you are a light sleeper, this is not the hotel for you. In the middle of the night, you may hear the neighbor's door opening and closing. Sometimes, you feel that it is your own door being opened by somebody from outside. Nevertheless, the staffs are very friendly and flexible! They make things happen for the convenience of their guests.

Room Tip: a room facing ADNEC building
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunkissed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochelle P, Guest Relations Manager at Aloft Abu Dhabi, responded to this review, 9 April 2014
Hi there EatPray Love J,

I would like to thank you for your very kind and detailed review
I am happy you found our staff so very suitable to your needs. I'm glad that Aloft was comfortable and convenient for your stay on-route here in Abu Dhabi. With regards to the uniform and reception counter I regret we didn’t take the opportunity to explain a little bit the concept about the young, fresh , modern and trendy concept of Aloft hotels in general. As a matter of fact, features such as the circular reception or the trendy informal but elegant uniforms are core elements of Aloft hotels worldwide. I trust otherwise your stay was an enjoyable one .I hope to welcome you back in the future and offer you an experience even better than the one you had.
Kind regards,
Rochelle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2014

i stayed here for 2 days.was new to the city too. hotel is really young in all aspects lyk decor,ambience,staff,rooms,style.just went long way for lifts..as they have reception desk on 1st floor.loads of bean bags n funky gadgets for youngsters.wud lov to come again.

Room Tip: rooms hav two views either poolside or sea view.ask for higher altitude rooms. n near to lifts as on...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suruchi27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochelle P, Guest Relations Manager at Aloft Abu Dhabi, responded to this review, 8 April 2014
Hello Suruchi27,

I'd like to thank you for your review on your recent stay with us.
I am so glad you had an excellent stay at the hotel and for more reasons than one! Aloft does bring a new twist in travel to the Abu Dhabi hotels. It was certainly a pleasure to accommodate you with our comfy signature beds. I’m pleased you liked our modern funky designs and I look forward to welcoming you back on your next visit to Abu Dhabi.
best wishes, Rochelle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level Contributor
78 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 24 March 2014

I stayed here for new years eve. The hotel is very good and rooms are spacious. Only thing is you have to catch 2 lifts to reach your room which is kind of long. The snacks bar located near the reception is excellent and provides really good stuff to eat all the time. Would definitely recommend this place.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maverick145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochelle P, Guest Relations Manager at Aloft Abu Dhabi, responded to this review, 31 March 2014
Hi there Maverick145,

I am so glad to hear that you enjoyed our spacious loft-inspired rooms featuring our ultra –comfy signature beds. Your comments echo exactly the experience we wish for our guests and I’m so pleased we were able to surprise you with our self serve gourmet eatery (refuel) which is full of mix and match meals, salads, and snacks galore. Your comments are most gratefully appreciated !I do hope we get the opportunity to welcome you back to our Sassy savvy Space. Kind regards, Rochelle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
1 review
Reviewed 23 March 2014

as per the prices the rooms were oustanding n amazing. everything was perfect. wish i could have more time to spend at the hotel and the pool. XYZ was pretty nice and the bartenders were soo polite and kind and excellent service.

Room Tip: splash rooms gets you out of boredom.
See more room tips
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nishamnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochelle P, Guest Relations Manager at Aloft Abu Dhabi, responded to this review, 31 March 2014
Hello Nishamnm,

Thank you for choosing to stay with us and giving us such great feedback. We will definitely pass on your kind comments to the staff behind Wxyz bar. We too wished you had a few days more to spend at our hip and happening hotel which only means that you have to revisit us again. Thank you for your pleasant words and we do hope that you will be ready to get set for yet another jet- setting style at a steal at Aloft Abu Dhabi, warm wishes ,Rochelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2014

We spent some days in Dubai and just needed a hotel close to Abu Dhabi airport for our early morning flight. However, we were surprised by such an elegant and vibrant hotel. We usually go out for lunch and dinner, but the hotel is so fancy that after arrival we decided to have lunch at Splash, and we came back at hotel even for dinner (we had our car and therefore able to go wherever we wanted to go). Staff is very nice as well both at reception and at restaurants.

Room Tip: rooms ending with 40s have a nice Grand Mosque view.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andreager8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochelle P, Guest Relations Manager at Aloft Abu Dhabi, responded to this review, 23 March 2014
Hi there Andreager8,

We are so appreciative of the time that you have taken to share your recent experience at Aloft Abu Dhabi especially considering that this is your first review on TripAdvisor. I am so pleased to hear that you enjoyed your stay with us .We are very well- heeled to have a great team at aloft and we will continue to grow in order to give our guests the best experience possible when visiting the hotel. We are also thrilled to hear that you fancied our urban influenced design and decided to spend your day/ evening for a relaxing lunch and dinner at our cafe by the splash pool which is a perfect spot during anytime of the day. I hope that we can welcome you back to the hotel in the near future, potentially on a purely leisure trip without a stopover component.
kind regards,Rochelle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighouse, United Kingdom
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 16 March 2014

After a great business stay at the Aloft for 6 weeks during 2012 I decided it would be a great place to combine with Atlantis the Palm for a family winter break away from the incessant British rain. It was like returning to a second home, several staff recognised me during my stay even though I was last here over 16 months ago.

My wife's initial impression that it might be too business like (for our children) when we arrived around 9pm were soon allayed the next morning and greeted by so many welcoming staff at breakfast. After an extensive and huge choice of breakfast our sons saw the pool and everything was even better! Although it mentions there are no lifeguards on duty, the pool staff were always extra vigilant if my sons were in the pool wether I was with them or not, thank you and the poolside "eggs" also made great comfy respite from the sun when required too.

We had a lovely room on the 10th floor (1005) and simply could not ask for more; family friendly, great service from all members of staff, immaculately clean in all areas and great location for the ADNEC, Grand Mosque and airport. Also the beds are still THE most comfortable I have ever slept on.

As previously mentioned if you want to be near the Tourist club area this is a little far out but still only 30AED/£5 in a taxi and Mushrif mall and Al Wahda are close enough. My only disappointment was the Relax open-air rooftop bar on the 12th floor was closed for refurbishment, oh and a little request to the European (mediterranean, most probably Ferrari fans) middle aged men who were there during our stay. Speedos? Really? Come on guys there are so many more flattering styles of swimming trunks available these days! I began to think the hotel were holding some kind of budgie smuggling contest!

So in summary thank you again to the Aloft for a wonderful stay, we will return but will not be packing any Speedos ;)

Room Tip: A pool view can give good views of the city also.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmmoBirchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochelle P, Guest Relations Manager at Aloft Abu Dhabi, responded to this review, 20 March 2014
Hello AmmoBirchy,

Thanks a million for your feedback. Your accolades are indeed very much appreciated. We are delighted to hear that your recent stay met your expectations and more. We are also pleased that you received the service we strive for and pride ourselves on. I am glad your wife and kids enjoyed our extensive breezy breakfast buffet and our convivial splash pool. It’s always a pleasure to hear such great reviews from our repeated guests who think of Aloft as nothing less than home .Your kind comments have been passed onto the staff especially at the restaurant and the pool .When it comes to Aloft, I assure you, we always put our guests first and we are glad that you felt your kids were in good hands. We do agree with you in terms of our location but like you’ve stated, we have one of the newest and biggest malls five minutes away from us (Mushariff Mall) and the city is only 15 minutes away. With regards to Relax @ 12 , fear not as our sleek roof top bar is due to open in the coming month of May and is looking forward to treating your tummy to delightful sushi and exotic bites. We continuously strive to exceed our guest expectations and your genuine feedback is a gracious commendation of our team here at Aloft.I will most certainly share this with the entire squad and we look forward to welcoming you back in the not too distant future. Kind regards Rochelle ​.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Abu Dhabi hotels
0.1 mi away
Premier Inn Abu Dhabi Capital Centre Hotel
0.2 mi away
Centro Capital Centre
Centro Capital Centre
#54 of 127 in Abu Dhabi
4.0 of 5 bubbles 715 reviews
0.1 mi away
Capital Centre Arjaan by Rotana
Show Prices
Show Prices
Show Prices
0.9 mi away
Novotel Abu Dhabi Al Bustan
Novotel Abu Dhabi Al Bustan
#40 of 127 in Abu Dhabi
4.5 of 5 bubbles 494 reviews
0.6 mi away
Holiday Inn Abu Dhabi
Holiday Inn Abu Dhabi
#2 of 127 in Abu Dhabi
4.5 of 5 bubbles 834 reviews
0.3 mi away
Hyatt Capital Gate
Hyatt Capital Gate
#13 of 127 in Abu Dhabi
4.5 of 5 bubbles 1,154 reviews
Show Prices
Show Prices
Show Prices

Been to Aloft Abu Dhabi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aloft Abu Dhabi

Property: Aloft Abu Dhabi
Address: Khaleed Al Arabi | (30th Street), Abu Dhabi 94943, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 Best Value Hotel in Abu Dhabi
#35 Romantic Hotel in Abu Dhabi
#40 Business Hotel in Abu Dhabi
#42 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aloft Abu Dhabi 4*
Number of rooms: 408
Official Description (provided by the hotel):
Easy breezy adventures await at Aloft Abu Dhabi, with free hotel-wide Wi-Fi for in-house guests, outdoor pool, loft-inspired rooms and ever abuzz bars & restaurants. Set in the state-of-the-art Abu Dhabi National Exhibition Centre, mere minutes from the airport and city sights. All rooms feature ultra-comfy signature beds, oversized spa showers, and plug & play connectivity stations to charge all your electronics and link to the 42” LCD TV to maximize work and play. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Priceline, Hotels.com, Ebookers, Odigeo, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HRS and HotelQuickly so you can book your Aloft Abu Dhabi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aloft Abu Dhabi Hotel Abu Dhabi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing