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“Very good business hotel to stay in Abu Dhabi” 4 of 5 bubbles
Review of Holiday Inn Abu Dhabi

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Holiday Inn Abu Dhabi
Ranked #4 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Rhodes, Greece
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Very good business hotel to stay in Abu Dhabi”
4 of 5 bubbles Reviewed 1 October 2013

I stayed three nights in Holiday Inn during a 3day business trip last June. The hotel is modern and stylishly decorated. The rooms very clean, tidy and spatious - and internet was available for free in decent browsing speed (there is available higher speed against extra charge). The breakfast excellent, whilst the dinner buffee was ok (a lot of various dishes to choose, but medium quality - simply ok to fill your hunge).

The location of the hotel is convenient - on the Airport Avenue - easy access to the airport - however far from any sights and action. So recommended for business travellers and not tourists.

The so called spa is nothing special and the top floor bar is not to even consider. However the shisha bar next to the lobby certainly deserves a visit.

Actually this would have been a 5mark - excellent hotel, had it not been for several cases of misscommunication with the front desk service. Many of the people working in the reception have below average english skills, and additionally there were a couple cases when I asked for something, they agreed to look upon it, and they tottally forgot - two times.

So to the management: Upgrade your front desk people and you will have in your hands a 5star-worthy hotel.
To the travelers: If you are not interested in sight-seeing which is hardened by the location of the hotel, this is an excellent choise - clean, stylish, good breakfast, spatious rooms, free internet - just be patient with the front desk people.

As a tip, make sure to fold your clothes together before leaving the room, my PJs shorts went missing - probably thrown to the laundry together with the bed sheets and never recovered

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Evgenios83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philipp E, General Manager at Holiday Inn Abu Dhabi, responded to this review, 13 November 2013
Dear Guest,

Thank you for your review.

We would like to thank you for choosing to stay at the Holiday Inn Abu Dhabi. We understand that while you have had a comfortable stay you have also faced a few inconveniences. Your feedback about the dinner buffet has been shared with our Chef, who is looking into the same. Issues concerning the front desk are also being investigated. We would recommend if you could write to Ahmed Kamel at ahmed.kamel@ihg.com with regards to your missing clothing. We apologize for these inconveniences you faced.

We hope you do return to the hotel for one more chance for us to serve you better.

Regards
Philipp Economou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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755 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 September 2013 via mobile

The ease of use of hotel facilities, with simple and modern touch. Convenient location with peaceful stay. Traditional Arabic cuisine and Thai food. Staff are freindlly from reception, car parking valet service, housekeeping, restaurant staff and in the coffee shop, they give you feeling that you are at home.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abdullah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philipp E, General Manager at Holiday Inn Abu Dhabi, responded to this review, 13 November 2013
Dear Guest,

Thank you for your review.

We are delighted to know that your stay has been comfortable. We do strive to create a home away from home experience for our guests and we see we have achieved the same with you. Thank you for your compliments towards our food and team.

Here's hoping to see you again.

Regards,
Philipp Economou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 September 2013

the Holiday Inn Abu Dhabi surpasses many other 5* Hotels in the whole region! I returned for another stay at this Hotel - again on business - everything was as good, if not better than, the first time they wowed me. Mr Antonio - Lemon Tree restaurant - still providing excellent food for his travel weary guests and locals alike.
Michelle (Lemon Tree) what a lovely and professional lady. I was last there in May and Michelle remembered not only me, but just how I like my lamb shoulder cooked and with which accompaniments - fantastic!
Kace (priority club) the consummate professional - everything's a pleasure and nothing is a chore, always shows great interest in her guests and their requirements, has a great singing voice too! (listen to the welcome song upon check in).
Sintha (health club) always smiling and always caring - brilliant!
Manuela - (lobby coffee shop) still making great coffee, always has time for a chat, not just lip service, but good intelligent conversation. (her German is pretty good too)! lol
The concierge guys do a brilliant job in assisting customers, as always.
Jihad and May (Silk Route) provide an excellent service and atmosphere over breakfast - great characters!
All in all an excellent team - you could not wish for better.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rickster73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philipp E, General Manager at Holiday Inn Abu Dhabi, responded to this review, 13 November 2013
Dear Guest,

Thank you for your review and kind words.

Thank you once again for choosing to stay with us a second time round. We are more than happy to have you enjoy the services of our team and at our restaurants. Our team definitely strives to attain high levels of guest satisfaction, and you have witnessed the same.

We look forward to seeing you on your third stay.

Regards,
Philipp Economou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cergy-Pontoise, France
1 review
5 of 5 bubbles Reviewed 14 September 2013

I am Mr.GENERAL.G this is my first visit in Abu Dhabi ( Hotel HOLIDAY INN ) by airlines ETIHAD

I found it very clean throughout the hotel and the staff are very welcoming and smiling.
All the reception staff are very professionnel and help full.I appreciated the Service bell boy gopal the way greated so friendly & Impeccable service. I'am sur i will stay again Holiday inn Abu Dhabi

THANK YOU for your warmly welcome

Room Tip: Next to the main entrance Best Vision ( sheikh Zayed Mosque, Abu Dhabi & shopping buildings )
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  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gustave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philipp E, General Manager at Holiday Inn Abu Dhabi, responded to this review, 13 November 2013
Dear Guest,

Thank you for your review.

We appreciate the time you have taken to leave us such kind words. Thank you for your compliments towards our hotel and team. Keeping our guests happy and satisfied is our priority.

We do hope you return to stay with us soon.

Regards,
Philipp Economou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Ad Dawhah, Qatar
1 review
4 of 5 bubbles Reviewed 11 September 2013

in every places, security is a must statement to rely on, and if that is fulfilled , then your stay at anywhere under this sun is almost like HEAVEN! security and receptionist played a very important role in our 3 days stay. Both protecting and entertaining. we would love to visit abu dhabi again and recieve the same hospitality from holiday inn hotel.

Room Tip: any floor other than the first floor, as this floor is a strict NO-NO for non- smokers.
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anju R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philipp E, General Manager at Holiday Inn Abu Dhabi, responded to this review, 13 November 2013
Dear Guest,

Thank you for your review.

Ensuring our guests stay in a secure and relaxed environment is key to our hotel. We are glad you felt the same, and would like to thank you for appreciating our security and front desk teams. Providing friendly and memorable guest experiences is prime focus as well, and we see that we have achieved the same during your 3 day stay.

We would love to have you at our hotel once again.

Regards,
Philipp Economou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

I stayed at the Holiday Inn Abu Dhabi. Delivering training at the hotel. The Training rooms , were fully equiped for both the trainer and students. An IT man on hand every day to help sort out problems. From the Room Service boys to the Resteraunt manager ( AMR) to Customer Relations lady Kace. All were very helpful. There is a real good happy atmosphere between all the staff. I spoke to the head chef on a champagne evening and I was very impressed with the range of food. Nothing was too much trouble, including printing out my flight booking form.. I will return very soon. Regards Ms Molen , London UK

Room Tip: If you dont like your room, Im sure they will change/ move you rooms
See more room tips
  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philipp E, General Manager at Holiday Inn Abu Dhabi, responded to this review, 9 September 2013
Dear Guest,

Thank you for your feedback.

We appreciate your kinds words. More so we are delighted that our team went out of their way to assist you and ensure your stay as comfortable. Nothing is too much trouble at the Holiday Inn Abu Dhabi. A happy guest experience is always key to our team. Your compliments have been passed on to the team members, who are elated.

We look forward to your return.

Regards,
Philipp Economou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
460 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
4 of 5 bubbles Reviewed 5 September 2013

The welcome was all smiles and a quick check-in plus a free upgrade were all pluses here.

A Starbucks in the lobby was a bonus! No more having to find a Starbucks for coffee! That actually saved me a lot of time as I didn't need to go looking for a morning espresso.

The room was more than acceptable. It had lots of sunlight and lots of space. A 32' LCD TV with decent choice of channels. Free wifi for the lenght of the stay. The bed was king size and comfortable with a choice of thick and thin pillows. The thin is what I prefer, but they were lumpy.

The sink in the bathroom was positioned in such a way that you needed to bend over awkwardly when brushing your teeth or shaving.

The location of the hotel is great for those wishing to stay near the airport, but I would advise those who want to spend time in the city to look elsewhere. That being said. A taxi fare into town doesn't cost too much. It costs approx 30D one way.

The breakfast buffet was very good.

A bar is also located in the building, second from the top floor. It's fine for a quick drink. Mostly heavy smoking businessmen. They do make a really tasty burger I must say. A beer along with burger and fries set me back 65D. Not bad.

May offered a very good Thai massage in the spa area. The price was reasonable.

Check out included a computer glitch which delayed me a bit. No biggie.

The staff and they're a lot of them are both professional and friendly.

Would recommend but with the above caveat.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank whileitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philipp E, General Manager at Holiday Inn Abu Dhabi, responded to this review, 11 September 2013
Dear Guest,

We appreciate your time in leaving us a review.

Thank you for your various compliments towards our team, services and food. We are glad and delighted to know your stay was a breeze. Ensuring an above excellence yet friendly guest experience is key to our team and our hotel. We do our best to make every guest feel at home at the Holiday Inn Abu Dhabi.

Once again we thank you for time and we look forward to your return.

Regards,
Philipp Economou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Abu Dhabi

Property: Holiday Inn Abu Dhabi
Address: 31st Street | Between Muroor And Airport Road, Abu Dhabi 46668, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Abu Dhabi
#4 Luxury Hotel in Abu Dhabi
#9 Family Hotel in Abu Dhabi
#23 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Abu Dhabi 4*
Number of rooms: 203
Official Description (provided by the hotel):
Just the Place for You Whether you are on a business trip or a leisure traveler, Holiday Inn Abu Dhabi warmly welcomes you to an exciting experience that is beyond comparison. We offer 198 stylish and spacious rooms and 5 elegant suites, all furnished to ensure a relaxed and memorable stay where you can be yourself. • Comfortable guest rooms and workspace • Wide variety of food and beverage offerings • Earn IHG Rewards Club points every time you stay* • Free high-speed internet access in all areas of the hotel • Full-service meetings How to Find Us Sightseeing begins 5 minutes from our hotel with the impeccable Sheikh Zayed Grand Mosque, Mushrif Mall, the perfect spot for shopaholics, and Zayed Sports City. The city center is also just a quick 10 minute drive. For adventure enthusiasts, we are just minutes away from some exciting kayaking and 20 minutes from Yas Marina Circuit, Ferrari World and Yas Waterworld. ... more   less 
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Also Known As:
Holiday Inn Abu Dhabi Hotel Abu Dhabi

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