The very modern decor and architecture really make this hotel stand out. If you like modern architecture then this is for you, if you like the grand, traditional hotels then this would not be your style. It's kept pretty clean and the staff (inside the hotel) were very friendly although a few struggled with English. The location is far from the city center of AD, but that was fine for us. The pool and beach areas are very nice. The design of the rooms is very comfortable, but not of a high quality, in comparison to other 5 star hotels we've stayed at. The beds were comfortable and the bathrooms are very spacious due to the open design. The view to the beach and Mosque is very impressive. The products/amenitites such as the shampoo, shower gel, slippers, hairdryer, etc. are also of a lesser quality.
We were there 27 -31 Dec and the hotel was FULL which was detrimental to the service and atmosphere. First, the breakfast buffet did not have enough seating even when the inside and outside areas were filled. At this time of year the outside area can be windy and cool, but we sat there anyway, so we didn't have to wait in the huge line formed at the entrance of the restaurant. Naturally, then things would quickly empty in the buffet and I had to ask for some refills. The buffets were crowded and loud due to lots of children running around. They do not have glasses available near the beverages, as you are expected to use the 1 glass provided at your table. This was not practical for obvious reasons. The staff working the restaurant at this time seemed somewhat over-taxed.
Secondly, the pool area was completely full! We arrived and requested 2 chairs anywhere and we were told we had to wait at the poolside cafe until some were available, as the last 2 chairs were just taken. The attendant was nice and walked us over to the cafe and said he would give us the next available chairs. After we sat at the cafe for over one hour, we were noticing that many other people just arriving, received chairs. When my husband went to an attendant and said we would like some chairs and we had been waiting, he was told we have to wait some more. Our original attendant was nowhere to be found. The whole day was like this with people having to wait for chairs and it became chaotic since there was obviously no organized way of distributing the chairs as they became available. People were fighting for chairs. This lack of preparedness is not acceptable at a 5 star hotel over the holidays. They had to have known how many people were expected at their facility and realized what they had available was not enough. They seemed very unprepared for the amount of people there.
On a last note we had booked the "Gold Club" room, but cancelled it after the first experience in the lounge. It was not worth it at all! Way over-rated!
- Official Description (provided by the hotel):
- Fairmont Bab Al Bahr boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi. With its striking, contemporary design, this beachfront hotel offers the highest level of comfort and elegance throughout its 369 rooms and suites. Guests can enjoy world class on-site amenities, including private sandy beaches, an Olympic-length swimming pool, covered children’s pool, separate ladies’ and mixed-use gyms, business services and state-of-the-art conference facilities. Add to this an awarding winning portfolio of eight dining options; all delivered with genuine Arabic hospitality - the result is certain to exceed every guest’s highest expectations. ... more less
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- Also Known As:
- Fairmont Bab Al Bahr Hotel Abu Dhabi