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“Room and Club Lounge great shame about pool area”

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Crowne Plaza Abu Dhabi - Yas Island
Ranked #44 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Level 6 Contributor
162 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Room and Club Lounge great shame about pool area”
Reviewed 10 March 2014

Went here as we were attending a gig and didn't wish to drive back and forth to Dubai in one night. We expected a few queues as many people had the same idea. A little delayed checking in as to be expected. Club Lounge was excellent but food offering was for me, not great as I have a wheat allergy and there weren't many options without, cakes, small pizzas, sandwiches etc not so good. For lunch on the Friday we decided to go to the pool bar which we realised after ordering was chaos and poorly managed food and drinks took ages etc etc, we put this down to the bar being busy for the event but we tried again the following day when it wasn't busy at all and it was the same story, we waited 45 mins for our food, wouldn't have been so bad but most of our party had salads how hard can it be!

Room was lovely great nights sleep, good black out curtains we had a sea facing room so the sunset we saw was amazing :)

Room Tip: pick one facing the sea, lovely sunset. Or if you can stretch to it, get a room with club lounge acc...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macs-on-the-move
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Crowne Plaza Abu Dhabi - Yas Island, responded to this review, 12 March 2014
Thank you for taking the time to write about your recent stay with us during the Rolling Stones wekeend. We apologize that the poolside dining experience was not up to par; be assured that we have shared your important feedback with our team and are taking immediate training steps with the team. Your comments make us better!
We're glad that you enjoyed your stay overall, and look forward to welcoming you again back to Yas Island - perhaps for another exciting upcoming concert.
Wishing you restful nights until your return,
Liz Beneski
PR Director
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  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (371)
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Rhuddlan, United Kingdom
Level 5 Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 March 2014

We chose Yas Island for our stop over, on our way to Thailand. The hotel was in an ideal location for us to catch up and relax before the next stage of our journey. As a Platinum Elite member we were greeted at reception and upgraded to a great room overlooking the sea. The staff in all parts of the hotel were excellent and nothing was too much trouble. We would not hesitate to use this hotel again.

Room Tip: Great Location for a peaceful and relaxing stop over
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveandChrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Crowne Plaza Abu Dhabi - Yas Island, responded to this review, 12 March 2014
Thank you for being a valued Platinum Elite member, and thank you for posting your review! We value your feedback and thank you for your continued business. We're happy that we were able to make your short stay a sweet one, and we look forward to welcoming you back on a longer visit in the future
Safe journeys and restful nights
Liz Beneski
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level 6 Contributor
185 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 8 March 2014 via mobile

I used to be a regular visitor to the hotel when I worked in the Region but this was my first visit back in 3 years.

The staff are superb and a couple of them commented on remembering me from before. A nice touch even if it isn't true.

We stayed on the 7th floor with access to the Club room. Whilst only described as a continental breakfast, they cooked a wide selection of egg dishes. There is no need to visit the main restaurant. Evening cocktails and nibbles are also very well done although they stop serving at 8pm.

The room is a reasonable size with a very comfortable bed. Bathroom nice with a good shower.

Internet connection via wifi is very good.

The hotel is located opposite the Yas Marina F1 circuit so a good 30 minutes from the centre of the city. However, if you don't drive there are plenty of cheap taxis. We only ate by the pool but this was very good.

There are plenty of restaurants in the other hotels next to this one if you wanted something different.

Pool area is very nice but can get busy later in the day. There is a shuttle to a man made sandy beach but we didn't go there.

Gym is well stocked with all of the key equipment.

Overall, very pleased with the hotel. I know that there are a lot of fantastic hotels in the region but we weren't disappointed with our stay here.

Stayed March 2014, travelled as a couple
Helpful?
Thank LuckyTim6691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Crowne Plaza Abu Dhabi - Yas Island, responded to this review, 12 March 2014
Thank you for posting about your recent visit to our hotel! We really appreciate the high marks, and were happy to hear that you enjoyed your stay. Of course our team remembered you- and meant it! We are always happy to welcome guests back- we make it our business. Thank you for returning- for it means we are creating a Great Hotel that Guests Love- and that is our daily mission.
We sincerely look forward to welcoming you again in the future...and until then, wish you great journeys and restful nights
Liz Beneski
PR Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level 6 Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 March 2014

Stayed while a trip including Dubai and Abu Dhabhi, a beautiful property, huge rooms, superb spread of breakfast, good wifi.. just what a good 5 star should possess!! Shall definitely visit again. Recommended incase one wants to stay at Yas and enjoy their trips to water park and ferrari world. Full value for money.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Crowne Plaza Abu Dhabi - Yas Island, responded to this review, 3 March 2014
Thank you for postnig about your recent experience at our hotel. We are very happy to learn that we earned such high marks- it was our pleasure to be at your service. We sincerely hope that when you return to enjoy all the great & unique attractions on Yas Island, you will once again choose our hotel. Until then, we wish you safe journeys and restful nights!
Liz Beneski
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut, United States
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 February 2014

Good things first. I stayed on the 7th floor, which I believe is club level rooms. The room was spacious, had nice amenities, such as sleepers, bath robe, a variety of toiletries. It also had aroma therapy spray next to the bed, which supposedly helps you sleep better - nice touch.
The dress code around the hotel seemed a bit more relaxed than some other beach hotels in the area, which may be a good thing for western travelers. The staff was very friendly.
Not so good: housekeeping forgot to clean the soap dish in the bathroom of my room. That prompted me to think what else they forgot to clean and take a closer look. While the bed, linens, towels etc. were clean, some other areas required much more attention. The desk in the room and glass doors to the bathroom were covered with spots that could have been removed with a little more effort. The glass scale in the bathroom and the drain on the floor needed a good wash...

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Crowne Plaza Abu Dhabi - Yas Island, responded to this review, 3 March 2014
Thank you for taking the time to post about yuor recent visit to our hotel. We were pleased to hear about the amenities that you enjoyed. We were disappointed to hear of your housekeeping observations, and have immediately shared with our team. Be rest assured, feedback such as yours helps us improve on a daily basis, so we thank you for bringing it our attention. Just because our clientele is a "bit relaxed" due to the Island atmosphere, please be assured that we are quite focused on delivering the best rooms and service. We're really sorry to have disappointed you this visit. We look forward to welcoming you back someday, with the hopes of earning your favorable feedback. Until then, we wish you safe journeys and restful nights
Liz Beneski
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma, United States
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 February 2014

I stayed in Crown Plaza on Yas Island back in June 2012 for a week and after having stayed in Yas Island Rotana. Although it costs close to Rotana the standard rooms are not very spacious although the view is much better as some of the room do face the sea.
The breakfast is very good and the variety of food is very satisfactory. The staff is cooperative and are always looking to help.
The pool area has a good view and there is a garden nearby for kids and adults to enjoy. It has several dinning options and the Middle Eastern restaurant is very good.
Overall this hotel would be my second choice on Yas Island after Rotana.

Room Tip: Get a sea facing room
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Crowne Plaza Abu Dhabi - Yas Island, responded to this review, 3 March 2014
Thank you for taking the time to write about your experience at our hotel. Thank you for the comments regarding the gorgeous views that our rooms offer; there is nothing quite like watching a sunset from our seaview balcony as the sun sets over the Abu Dhabi skyline! Should you future travel plans call for a larger room, please know that we have extraordinary suites available- with that gorgeous view- and do hope you will have a chance to enjoy them! Thank you and we do hope to be at your service again in the near future.
Safe journeys,
Liz Beneski
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 February 2014 via mobile

I am currently a guest at the Crown Plaza, Yas Island. So far the service, amenities and facilities are outstanding. The bedding and sleep amenities are truly amazing! I would like to extend a big thumbs up to Mrs. Irene and her staff. You are truly professionals in your field. I seldomly get to write such a brilliant review. This establishment deserves it! Shafi and Marjorie at the Executive lounge are great! The added value in booking a club room is highly recommended. Stills bar and lounge is also great, all in all this is within my top 10! Congrats!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankTSV T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Crowne Plaza Abu Dhabi - Yas Island, responded to this review, 1 March 2014
Thank you for taking the time to write such a glowing review about your stay with us! We truly value you, and we thank you for your loyal business! Irene and team beamed when they saw your review- they are truly rockstars. We're thrilled to know that we have earned your "top ten" compliment, and we will work consistently hard to continue to be the best of the best. That's out mission: creating Great Hotels That Guests Love.
Thank you again, and we love the feedback!
Liz Beneski
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Abu Dhabi - Yas Island

Property: Crowne Plaza Abu Dhabi - Yas Island
Address: Yas Island Yas Leisure Dr, Abu Dhabi 41880, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Abu Dhabi
#28 Spa Hotel in Abu Dhabi
#35 Family Hotel in Abu Dhabi
#35 Romantic Hotel in Abu Dhabi
#41 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Abu Dhabi - Yas Island 4*
Number of rooms: 428
Official Description (provided by the hotel):
Fuse business with leisure at the Crowne Plaza Abu Dhabi Yas Island hotel, located in the UAE's electrifying sports and entertainment hub.Leave your car with our complimentary valet and enter the vibrant Lobby at Crowne Plaza Abu Dhabi Yas Island, with its deep blue, turquoise and gold design. Relax in the lavish spherical booths hanging from the high ceiling. A vista of verdant mangroves stretches out from our 24-hour Lobby lounge, or you can head to your room or Suite for a soothing rest in our luxury bedding.Crowne Plaza Abu Dhabi Yas Island is next to Yas Links golf course and minutes' walk to both Yas Marina Circuit, home of the Abu Dhabi Grand Prix, and Ferrari World Abu Dhabi theme park. You're 10 minutes' drive from Abu Dhabi International Airport, while our complimentary shuttle wings you to city-centre souks and shopping malls in 20 minutes.With 10 meeting rooms and a wealth of dining options, our hotel is primed for business and banquets. The Kids' Club will entertain the children while you energise in our Fitness Centre or squash court. Swim up to Sundowner bar for a cocktail in our pool as the sun sinks into the Gulf.Your Concierge can book tickets for Abu Dhabi National Exhibition Centre's year-round events calendar. Join us for gourmet dining during the Grand Prix and be sure to treat Crowne Plaza Abu Dhabi Yas Island as your second home. ... more   less 
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Also Known As:
Crowne Plaza Abu Dhabi - Yas Island Hotel Yas Island

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