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Staybridge Suites Abu Dhabi Yas Island
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Reviews (208)
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Reviewed 1 June 2014

I had booked a two bedroom apartment here months in advance for a group of us to stay the night of the Justin Timberlake concert on Yas Island. Unfortunately when we arrived, we were told they were overbooked and instead we would have to have two one bedroom apartments - not ideal because we all wanted to be together. However, the reception supervisor Haytham was extremely apologetic and he at least got us two rooms next door to each other so we got over it...

We were pleased when we got up to our rooms - they were lovely. Spacious, decorated really nicely and extremely clean. The kitchen was equipped with everything you could need to cook (not that we planned to!).

We ordered room service and were told it would take 35 minutes which was just enough time for us to eat before going to the concert. Unfortunately, despite numerous phone calls to follow up, the food took over an hour to arrive and we had to leave when it arrived, literally just grabbing the drinks and a slice of pizza. Whilst at the concert, I received a text message from Haytham apologising for the delay and stating that the pizza and drinks would be complimentary and should we order room service when we returned, he would apply a 50% discount for us. Although extremely annoyed at the time, Haytham really did go out of his way to make it up to us and also arranged for complimentary soft drinks when we returned from the concert. We did order room service again later and it arrived on time! Everything we ordered was really nice - no complaints whatsoever about the quality of the food.

The bed was really comfortable and we had a good sleep - even our friend who was on the sofa bed in the living room! Breakfast the next morning was very good too - a great selection with fruits, pastries, cereals and cooked items.

Haytham had also arranged for us to have a late check-out to further apologise for the problems we had encountered and so we spent a lovely day round by the pool before checking out at 4pm.

All in all, we had a really good stay. Yes, there were a few problems but Haytham was absolutely amazing in his efforts to rectify them and thanks to him we would definitely stay here again. THANK YOU HAYTHAM!

  • Stayed: May 2014, travelled with friends
    • Value
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3  Thank Nicola Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Staybridge Suites Abu Dhabi Yas Island, responded to this reviewResponded 8 June 2014

Thank you for your feedback regarding your stay with us. We are very pleased to hear that Haytham made things right for you- and that you were pleased with your stay. We have shared the challenges with our team that very weekend- and you can be assured that we have taken measures to learn how to do things better. Thank you for being gracious, and we sincerely hope that you know that you can count on our team the ensure you a pleasant and successful stay
We hope to see you again soon
Liz Beneski
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014 via mobile

This was a great find with fantastic friendly staff, great residence option with amenities that way surpassed a regular hotel. Close to restaurants and bars in hotel plaza area of the fabulous resort of Yas island.
Right next door to all the options of the equally great and full service crowne plaza. The concierge was great and the bar stills offered great menu and awesome service.

Stayed: May 2014, travelled with friends
1  Thank Cruzfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Staybridge Suites Abu Dhabi Yas Island, responded to this reviewResponded 1 June 2014

Thank you for your kind review. It was our pleasure to be at your service, and making it a home away from home for you! We do hope that should your travels bring you to this region again, we can count on seeing you.
Safe journeys,
Liz Beneski
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

A great hotel, with large rooms, and fantastic staff.
Breakfast included 7 days a week.
Evening reception 4 days a week with hot food and snacks.
Full use of the amenities of the Crowne Plaza hotel next door.
Very close to all Yas Island attractions and the airport.

Room Tip: Try to avoid the lower ground floor rooms.
  • Stayed: May 2014, travelled on business
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1  Thank Steved_1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Staybridge Suites Abu Dhabi Yas Island, responded to this reviewResponded 1 June 2014

Thanks for posting your review- we really appreciate the great feedback! We work daily to be social, down to earth, and here for you. Thanks for letting us know we are doing it right. We do hope to see you again on a future visit.
Safe travels
Liz Beneski
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014 via mobile

This place has an incredible magic and energy that makes you feel like you've never been this relaxed. The staff, management, facilities everything is just so awesome. Can't wait to be back here in November for F1 weekend. Thank you Staybridge Suites, you made this weekend the best ne in this year.

Stayed: May 2014, travelled with family
1  Thank Almir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Staybridge Suites Abu Dhabi Yas Island, responded to this reviewResponded 1 June 2014

Thanks so much for a great review! We are so happy to hear of your satisfaction, and have shared your great feedback with the team. We look forward to welcoming you home for F1 fun!
All the best
Liz Beneski
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Got upgraded to a one bedroom suite.

The room was trendy and bathroom was spacious. Kitchenette was fully equipped.

Great value for money and enjoyed the wide range of food during breakfast.
The lounge was great and the library as well, had a lot of good reads.
Pantry was also good for midnight cravings.. :)

Room Tip: Choose the room on the pool side
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sienna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizPRMgr, Public Relations Manager at Staybridge Suites Abu Dhabi Yas Island, responded to this reviewResponded 1 June 2014

We thank you for your recent post. So happy you enjoyed the upgrade- those one bedroom suites are really great! It's what we do- Create Hotels that Guests Love. Thanks for letting us know we are on the right track. Hope to see you again real soon
Safe travels
Liz Beneski
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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