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“Feel like home”

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Sofitel Abu Dhabi Corniche
Ranked #8 of 127 Hotels in Abu Dhabi
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Feel like home”
Reviewed 7 January 2014

Very luxury and cosy hotel, fantastic service, polite and friendly staff, you fell like home in this hotel. Location is very convinient - you can relax and if you need in activity - just 5-10 minutes by taxi! Special thanks to consierge service for their kind assitance and help!!!! Hotel is highly recomended!!

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
3 Thank Svetlana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, 8 January 2014
Dear Valued Guest,

On behalf of our ambassadors team at Sofitel Abu Dhabi Corniche, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. We are delighted to know that you will recommend SOFITEL Hotel.

Your great feedback will be shared with everyone as I am sure that this will serve as encouragement to them.

Thank you once again and I look forward to seeing you again!

Best regards,

Nael El-Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
New York City, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 January 2014

We stayed at the hotel for about 5 days over the holidays.

More thans:

Silk and Spice restaurant: great food and service
La Corniche restaurant: Food was okay but service was great. Mark and Than were really attentive. They knew my daily order from day 2. Stellar.
Concierge: Even though it always seemed busy at his desk, Erwin was a winner. True legend. He had a personal touch and went out of his way to make guests feel at home.
Room: Great. Rain shower. Happiness.
Location: Central - 15 minutes from everywhere and right by the Corniche
Spa: great service, great therapists, awesome massages. Good value. 60 mins means 60 mins here not 45 mins and then 15 mins of trying to up-sell you and tell you your back has tension from working at a desk. Highly recommend.

Less thans:

Facade cleaning: Rooms weren't cleaned thorougly. That was disappointing.

Inconsistent/ Dodgy Customer Service: We're not ones to pay attention to "discriminatory" treatment having lived and traveled all over but as two African-American females traveling alone, we couldn't help but feel a bit "less than" on some occasions. At some bars, it'd take seemingly forever to make an order while everyone else around you was being attended to. Others would just look away or stare right through you. For example, in the executive lounge, one of the waiters -- I think he's originally from Bombay/Mumbai since I was privileged to hear his 15 minute conversation with a guest while waiting to be served -- would literally monitor your wine intake while serving other guest multiple drinks at the same time. It was strange. Maybe we didn't look European enough or like big tippers but seriously. We were in the lounge for a reason. That said, two of the other waiters were really good. Can't remember their names but one was from Nepal and used to work at Hakkasan. He was superb.

To note, we complained once about our treatment and got offered complimentary drinks at a bar but when we went to cash those in, we got even worse treatment. It was much to take. Again, we were offered complimentary drinks to make up for it but this time, we were smart enough to say non, merci. This isn't a blanket review - some were great but those few bad eggs made the experience...well, less than.

Check-in: The fact that the check in area is barely existent probably had something to do with this during the very busy festive season but we had to wait over 6 hours to get a room. Granted, we were only guaranteed check in by 2pm and finally made it in after 4.30pm but the experience in between was truly less than. It was a hassle getting stuff out of our bags to go take shower in the gym. One of the the ladies wouldn't leave us alone to sort though our things because of course we were going to rob ourselves. Also, the miscommunication and lack of communication was ridiculous. At first we had a room, then we didn't have a room, then we didn't know what was happening. Hani the front desk manager tried to smooth things over with a demi bottle of veuve cliquot and some fruit sent up to our room but by the time we woke up the next day, his amicable gesture was all for naught as another "less than" experience quickly eroded all the goodwill and certainly the bubbly effects from the brut.

All in all, not a horrible experience. There were truly some highlights but those low, low, low lights overshadowed the overall experience. We spent the next 4 days at the Conrad in Dubai and it was a totally different experience - in a great way. The staff wasn't particularly friendly but they were courteous and consistent. In the end though, still love the Sofitel but we'd probably skip this on our next trip.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tizzle_Speaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, 8 January 2014
Dear Valued Guest,

On behalf of our ambassadors team at Sofitel Abu Dhabi Corniche, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon.

Please allow me to express my deepest apologies for certain areas that we didn’t meet your expectation. We understand your frustration as we failed to provide you with the degree of service you expected from Sofitel. Please be assured that your observations have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.

Once again we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,

Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake District, United Kingdom
Level 5 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 January 2014

We spent one week at the Sofitel and found our stay quite enjoyable on the whole. We arrived at 9am and checked in, however our room was not available until 3pm despite regular checks with the front desk. We have never experienced this before in a 5* hotel in the Middle East (and we have been to many). The room was fine, no complaints there and we had access to the Club Lounge. The lounge we found was too small for purpose, was always full and the food selection poor. The service was very good and the staff all very pleasant. The pool is a non-entity, the design of which was a disaster as the sun never appears (but we were informed that it makes an appearance late afternoon for a short time). The location is excellent for walking on the Corniche and in the many delightful parks. Expected better from a Sofitel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
4 Thank meg1bv747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, 8 January 2014
Dear Valued Guest,

On behalf of our ambassadors team at Sofitel Abu Dhabi Corniche, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon.

Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from Sofitel. Please be assured that your observations have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.

Once again we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,


Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 January 2014

Stayed for 3 nights & everything from the staff to the rooms was absolute class. Could not recommend this hotel enough & choice for breakfast was immense. Nothing was too much trouble & the concierge services meant forgetting our guide for Abu Dhabi was no loss. If your staying in the area then stay here. Thanks to all at the hotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Neil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, 7 January 2014
Dear Valued Guest,

Thank you for choosing Sofitel during your last visit to Abu Dhabi and we are delighted to hear that you enjoyed your stay with us. We also thank you for giving a positive review of our hotel. We all share customer feedback with the management team and employees, who work hard to ensure that all our guests enjoy the experience we offer.

Thank you once again and we look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,

Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 January 2014

Truly a first class hotel. Excellence everywhere - rooms, staff, service, facilities, location. Staying here at the moment with my two young boys and we are having fantastic experiences. I highly recommend this hotel. Thank you Sofitel Abu Dhabi !

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mathew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, 7 January 2014
Dear Valued Guest,

Thank you for staying at Sofitel Abu Dhabi Corniche and sharing your comments on Trip Advisor. We are extremely glad to know that your experience at the hotel was truly magnifique and that you enjoyed the services offered at the hotel.

Thank you once again and I look forward to seeing you again!

Best regards,

Nael El-Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bielefeld, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

We stayed for 5 nights in the Sofitel Abu Dhabi hotel and really enjoyed it. Besides a very central location at Abu Dhabi's Corniche beach walk, the hotel staff was very friendly and sympathetic and provided nice service. The rooms are very nicely designed and clean and the hotel offered quality food in form of buffets that change daily. We could not make use of the hotel terasse pool as the sun would not come there until 5pm, however the beach is a 3 minutes walk away, so this was no problem. All in all a very enjoyable and recommendable stay!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janneerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, 6 January 2014
Dear Valued Guest,

Thank you for choosing Sofitel during your last visit to Abu Dhabi and we are delighted to hear that you enjoyed your stay with us. We also thank you for giving a positive review of our hotel. We all share customer feedback with the management team and employees, who work hard to ensure that all our guests enjoy the experience we offer.

Thank you once again and we look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best Regards,

Nael El Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 January 2014 via mobile

To the staff of the Sofitel I would like to say a big thank you for making our stay so enjoyable. This is a fantastic hotel where the professionalism of the staff is evident at all levels. The hotel is well positioned on the corniche to access all the areas of interest.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Damian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this review, 6 January 2014
Dear Valued Guest,

Thank you for taking the time to post your wonderful review on Trip Advisor.

It is a pleasure to know that you enjoyed your time in Sofitel Abu Dhabi Corniche.

Rest assured that we will share all the feedback with our management and team and such feedback helps in team motivation and recognition.

Thank you once again and I look forward to welcome you back in the hotel.

Best regards,

Nael El-Wary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Abu Dhabi Corniche

Property: Sofitel Abu Dhabi Corniche
Address: Corniche Corniche Rd, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Abu Dhabi Corniche 5*
Number of rooms: 282
Official Description (provided by the hotel):
Opened in the first quarter 2012, the Sofitel Abu Dhabi Corniche (part of Capital Plaza building) is ideally situated in the heart of the city, close to the seafront and the business and financial center. It enjoys a privileged location on Corniche Road, one of the most prestigious district. The maritime centre Port Zayed, the Souk, famous for its rugs and Dhow Harbour, home to the traditional transport and fishing boats which still take to the waters of the Arabian Gulf, are all a short distance from the hotel. The hotel offers all the services of a world-class French establishment, blending its origins with the best of the Oriental influences: butler service and executive lounge access (Club Millesime) for club rooms and suites, and the famous MyBed concept and Bose wave in all rooms. Each of the rooms offer breathtaking views over city and Arabian Gulf. Additionally, the hotel offers 3 signature restaurants and 3 bars, a pool, a spa and wellness space and 9 meeting rooms. A ballroom can also welcome up to 1000 visitors and therefore host any kind of events. ... more   less 
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