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Sofitel Abu Dhabi Corniche
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Reviews (3,136)
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3,137 results
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2,345
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1,826 - 1,831 of 3,137 reviews
Reviewed 5 February 2014

Visited Abu Dhabi for the first time and we are lucky enough to stay at this luxury hotel.Very close to the happening areas, it was super fun. Everything was at walking distance and easily accessible.Staffs are attentive, friendly and efficient. From the Lobby a very accommodating staff will welcome you and you will feel the importance of being a guest. Many thanks to irwin, he's been so helpful and accommodating.To julie who immediately showed great compassion asking if I was okay and would I require any medical assistance from the hotel. Because from my voice when I called room service she noticed I was no feeling well and she seemed genuinely concerned. Thank you so much.Over all, the service is exceptional. I would highly recommend Sofitel if you want to stay in a safe, comfortable, welcomed environment.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank 10Alejandro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded 9 February 2014

Dear Valued Guest,

Thank you for sharing your comments about your stay with us and for having chosen us on your visit in Abu Dhabi.

I appreciate all the kind words about the hotel and the services. I will definitely share your comments with the team especially to Erwin and Juliet as I am sure that this will serve as an encouragement to them.

We look forward to welcoming you back to Sofitel Abu Dhabi Corniche!

Best regards,

Nael El-Wary
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2014 via mobile

Location:
Perfect for doing business in the Corniche area

Rooms:
Great beds
Clean
Nice layout
Excellent bathrooms

Breakfast:
Many options
Great quality
Healthy options

Checkin/Checkout:
Smooth and quick
No surprises

Staff:
Very attentive
Professional

Misc:
The theme song is still stuck in my head! :)

Stayed: January 2014, travelled on business
2  Thank Brendan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded 5 February 2014

Dear Valued Guest,

Thank you for staying at Sofitel Abu Dhabi Corniche and sharing your comments on Trip Advisor.
We are extremely glad to know that your experience at the hotel was truly magnifique and that you enjoyed the services offered at the hotel.

Thank you for your support and I look forward to welcoming you back!

Best regards,

Nael El Wary
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

Stayed here for one night on my birthday and was treated to a room upgrade (luxury room). Check in and check out was quick. The bed was so comfortable it was hard to get up in the morning. Loved the rain shower. Really enjoyed breakfast which offered a variety of pastries, bread and food from many regions. Valet parking is complimentary but can be quite a wait if your timing is not right. Really enjoyed my stay :)

  • Stayed: January 2014, travelled with family
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1  Thank kakijalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded 5 February 2014

Dear Valued Guest,

Thank you for choosing Sofitel during your last visit to Abu Dhabi and we are delighted to hear that you enjoyed your stay with us. We also thank you for giving a positive review of our hotel. We all share customer feedback with the management team and employees, who work hard to ensure that all our guests enjoy the experience we offer.

Thank you once again and we look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,

Nael El Wary
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

Stayed for 4 nights, booked a club/king/seaview - and was upgraded on arrival to an Opera Suite which was much appreciated, our checkin staff were very professional. The suite was extremely comfortable with a modern design. The bed was VERY comfortable, probably one of the best i have slept on in a hotel.

We dined the first night at the Thai restaurant where the food was extremely good and service excellent.
We had breakfast the first morning downstairs in the main buffet restaurant. It was very very busy due to a petroleum conference being hosted during our stay- and although the food selection was varied, all the hot items were barely warm, and quite tasteless. Second morning we used the club lounge for breakfast - where again everything was luke warm and not very topped up. The staff in the club lounge certainly try hard to apease- but for the most part there was only 1-2 staff on duty and they struggled to keep up with requests. The Lounge is nice but a bit sterile, no music etc.

We had a few issues with the valet guys, we requested our car to be brought up and told them we would be there in 10min, when we arrived at the entrance we saw our rental car being driven back down to the carpark. When I questioned the valet as to why our car was being driven away he snapped back saying- you took too long, we dont have room for you to just leave it here. Second day our car was brought up with a dent on the bonnet! When i asked how it happened the same valet from day 1 laughed and shrugged. The head conceigerge was a very nice guy and was very apologetic and helpful when we complained. I undertsand the valets are from a contracted company and not hotel employees which is a shame.

Room service was very average, and they forgot parts out of the menus description.

Overall an OK, stay - beautiful rooms - just wish the service was a bit more consistent!

  • Stayed: January 2014, travelled on business
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3  Thank Sandsqtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded 4 February 2014

Dear Valued Guest,

On behalf of our ambassadors team at Sofitel Abu Dhabi Corniche, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us.

Your comments will be shared with everyone as I am sure that this will serve as encouragement to them.

Thank you omce again and I look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,

Nael El Wary
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

Stayed for one night and have to say was disappointed with a few things- firstly the lobby of the hotel is lifeless and has no soul. Had to wait around 30 minutes to be checked in as it was crowded and the check in took way too much time. The front office staff couldn't find my booking and when they did couldn't pronounce my name, a general sense of confusion was there. The room was nicely appointed and a good size- it smelled a bit stuffy especially the shower. The view was horrible overlooking another building with very little privacy- and the windows were dirty too. The layout of the room is different to other hotels in the sense that the bathroom opens up to the bedroom- but you can close it up too. Bath needed a better cleaning so we just ended up using the shower. Room service was timely and the food was great but pricey. Check out was faster. While the bed was longer it was also less wide but comfortable nevertheless. Didn't feel it was good value for money comparing to other hotels in the capital.

Room Tip: any room without building view should be better
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RashaMinDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PR_SofitelAbuDhabi, General Manager at Sofitel Abu Dhabi Corniche, responded to this reviewResponded 3 February 2014

Dear Valued Guest,

On behalf of our ambassadors team at Sofitel Abu Dhabi Corniche, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon.

Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from Sofitel. Please be assured that your observations have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.

Once again we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to Sofitel Abu Dhabi Corniche.

Best regards,

Nael El Wary
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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