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“Very good service and Very new n upmarket property”

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Novotel Abu Dhabi Al Bustan
Ranked #39 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Very good service and Very new n upmarket property”
Reviewed 16 May 2014

The property is very new and and also the staff is therefore not very old either and are reeeaaallly a very eager. Service levels are very high and food quality and taste is very good. Location is slightly away from the buzz but taxi is easily available and not very far.

Room Tip: all in all a good place to stay
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShamikJoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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505 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014

I have stayed at this hotel twice now once for 2 weeks and now for a further week. Whilst it is a brand new hotel and ultra modern it has some serious flaws that should have been thought about when designed and built.

I do not have a choice where I stay as it is all done through the company I work for. If I did I would seriously consider using an alternative hotel.

The leisure facilities are very modern with a large gym, saunas and a nice large pool outside situated on the 1st floor and over the covered main entrance to the hotel. The downside is that from 1pm the pool area is totally in the shade as the sun has gone behind the hotel's tall structure. Why the hotel was planned with the pool on this side who knows. Whilst I accept it is not to everyone's liking to be in the sun it would be nice to have the choice of sitting in the sun or shade when returning to your hotel late afternoon.

By far the worst thing I have to say, and especially for the business traveller, is the very poor WiFi in the non public areas.... i.e..... the rooms. On my first visit the only place I could get a wifi signal is if I pressed myself up against the inside of the room door and as close to the corridor as possible, better still stand outside the room in the corridor. I complained the next day and was immediately moved to another room "Closer to the lift lobby". It seems that when the hotel was built they only put the wifi routers in the lift lobby and as a result if you are more than 2 or 3 rooms away from the lift lobby the signal is useless.

On my second visit I asked for a room close to the lift lobby aware of the issue and was given a room opposite my previous room. This room had no wifi signal at all. I immediately complained and was moved across the corridor to the same room as I had had before and hey presto a signal.

The only way they can resolve this issue will be to install wifi boosters the length of the corridors to stand any chance of reaching the furthest rooms.

There is nothing that can be done about moving the pool and terrace but they can at least rectify the wifi signals very quickly. Let's hope that they do.

Room Tip: If you need WiFi insist on a room very close to the lift lobby.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marc402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, PA to GM at Novotel Abu Dhabi Al Bustan, responded to this review, 15 May 2014
Dear Marc,

Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 May 2014

Room the room was modern decor, good space around 30m, all amenities was there, there was a separate bath and walk in shower, there was a sofa bed as well in the room, TV was good with great channel selection. Room rate was great 300+ tax
Swimming pool was great design & food was great.
Staff was more than perfect starting from bell desk to reception staff as well the room service order taker was great aware about the food. The only issue was the wifi wasn't good as business wise i was a little disappointed.

Over all stay was excellent and four sure will be back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saeed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, PA to GM at Novotel Abu Dhabi Al Bustan, responded to this review, 15 May 2014
Dear Mr. Saeed,

Thank you for taking time to write your positive review on our hotel. We are delighted to hear that you have enjoyed your stay with us and were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.
Again on behalf of the entire team of Novotel & Adagio Abu Dhabi Al Bustan, thank you and we hope to see you back soon.

Sincerely,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2014

This hotel is brand new
My room was quite spacious, quiet, with a nice modern touch to the design.
Breakfast was very good (the croissants really taste as if they were out of a French bakery !)
Service level very good as well
The swimming pool area is relatively small but very nice looking, while the pool itself is impressive for a hotel of that brand (it is probably 25 m long).
A very good experience overall.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicolas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, PA to GM at Novotel Abu Dhabi Al Bustan, responded to this review, 4 May 2014
Dear Nicolas G,

Thank you for taking time to write your positive review on our hotel. We are delighted to hear that you have enjoyed your stay with us and were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.
Again on behalf of the entire team of Novotel & Adagio Abu Dhabi Al Bustan, thank you and we hope to see you back soon.

Sincerely,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014 via mobile

I spent 2 nights here for business in April 2014.

The hotel is very new, so has a very modern feel to it. Rooms are in immaculate condition.

However I would not return to this hotel. Here's why:

- wireless internet reception is terrible. I frequently had to leave the room for it to work. This is a real problem for business travellers. Fortunately they have a wired connection which works, but the wireless certainly needs to be replaced
- 2nd day the pool was closed. No idea why, very disappointing. Also the pool is in the shade for most of day, so don't expect to get a tan!
- nothing really about on foot outside hotel, for evening meal out you'll have to get a taxi.

That said, it is reasonably priced. If the internet issue and pool downtime issues were fixed, id consider coming back.

Stayed April 2014, travelled on business
Helpful?
Thank Torre W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, PA to GM at Novotel Abu Dhabi Al Bustan, responded to this review, 4 May 2014
Dear Torre W,

Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Dominique Mercier

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 April 2014

Great hotel, nice people, everything is brand new ( i was there 3 weeks after the opening),
for the family : the swimming pool is whatched, there is a play area for children.
the buffet is great, not too expensive for what it is.

To be noted : I was with a car, 15minutes from the city center car park is free.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruno F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, PA to GM at Novotel Abu Dhabi Al Bustan, responded to this review, 4 May 2014
Dear Bruno F,

Thank you for taking time to write your positive review on our hotel. We are delighted to hear that you have enjoyed your stay with us and were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.
Again on behalf of the entire team of Novotel & Adagio Abu Dhabi Al Bustan, thank you and we hope to see you back soon.

Sincerely,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 April 2014

Excellent hotel. Rooms are nicely outfitted, bathtub with separately enclosed rain shower. Everything one would expect, in-room safe, lots of TV channels (nothing on of course:) Free coffee maker and 2 bottles of water. Comfortable bed. Fast wireless internet (mostly).
I had breakfast included - really nice. Lots of fresh fruits, cheeses both European and local, lots of breads and pastries. Eggs cooked to order, breakfast meats, foul etc. Lots of nice touches that raise the breakfast out of the ordinary. Very attentive service but the hotel is not very busy yet.
The pool is up and running and nice - its actually bigger than it appears in the hotel photos - might be a first :)
No real negatives - only soap and shampoo in bathroom - might expect a few more amenities.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, PA to GM at Novotel Abu Dhabi Al Bustan, responded to this review, 4 May 2014
Dear Keith J,

Thank you for taking time to write your positive review on our hotel. We are delighted to hear that you have enjoyed your stay with us and were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.
Again on behalf of the entire team of Novotel & Adagio Abu Dhabi Al Bustan, thank you and we hope to see you back soon.

Sincerely,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Abu Dhabi Al Bustan

Property: Novotel Abu Dhabi Al Bustan
Address: Novotel Abu Dhabi Rashid Bin Saeed Al Maktoum Rd | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #39 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 
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