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“In transition”

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Novotel Abu Dhabi Al Bustan
Ranked #39 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“In transition”
Reviewed 10 June 2014

I stayed at the Novotel Al Bustan in Abu Dhabi for 5 weeks during my transition from the UK to work in the UAE, although recently opened the staff were well trained and very pleasant throughout the hotel. The waves pool bar is very relaxing and there are two members off staff Gemunu and Lavender who always greet you with a smile and a warm welcome. The Steak House restaurant is a dining experience not to be missed excellent food and pleasant surroundings.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review, 2 July 2014
Dear TripAdvisor Member,

Greetings from Novotel Abu Dhabi Al Bustan!

We are glad that you were pleased with our services at Waves Pool Bar and impressed with our Choice Cut Restaurant.

I have passed on your comments to Gemunu and Lavender and they are gratified by your appreciation.

Thank you for your kind review and we look forward to welcoming you again in the near future.


Best Regards,

Dominique Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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506 reviews from our community

Traveller rating
    271
    154
    48
    19
    14
See reviews for
99
57
38
225
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 June 2014

I am writing this review to make sure that this property gets a fair shake. We did not get to stay in any of the rooms and can not comment on them, but would like to share our experience of dining at Choice Cut Steak and our experience with hotel staff, etc.. Arriving at the hotel we were greeted with a very nice valet service and upon entering the hotel were welcomed by everyone. This was such a surprise to see a hotel so nicely decorated in a very contemporary style that made you feel so relaxed as you entered. We all felt the ambience to be exceptional with a very casual feeling, but yet sophisticated. The service we experienced was totally 5 Star and right on in every way. Our meals were very good and our waiters were top notch. I think that maybe some of the poor reviews were due to the newness of the hotel. Give it a second chance and you should not be disappointed.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank stevemathis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA to GM N, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review, 2 July 2014
Dear Trip Advisor Member,

Greetings from the Novotel Abu Dhabi Al Bustan!

Thank you for taking the time to share your comments to the TripAdvisor community.

We are glad that the hotel interior and ambience was to your liking and also that you were pleased with our F&B service.

Your inspiring comments were shared to my team and they were delighted by your feedback.

We look forward to welcoming you for another great dining experience.


Best Regards,

Dominique Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

Although the rooms in the hotel are very nice and comfortable the service in the bars and restaurants is terrible. The staff appear to be completely overwhelmed when you try and order food or drinks. The ordered items either then take forever to arrive or do not arrive at all. On more than one occasion the staff had to ask us what we had ordered again after we had been waiting for an hour. The manager seemed unconcerned when we reported the bad service saying it was too late for him to do anything about it.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cath392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

I had thrown a surprise party for my husband and had a couple of our friends and family stay there in the month of April. Mr. Karim Othman was immensely helpful and took the time to show me around the hotel and explain all the facilities the hotel had to offer. He also assisted with the coordination of the room booking. He simply went above and beyond! The rest of the staff were generally very friendly. Food was good at the Pepper restaurant (I believe it's called). My guests felt at home and I will be sure to utilize their services in the future. The only downside is that there are no places around the hotel to walk to.

YK

Room Tip: I preferred the rooms on the 3rd floor overlooking the pool
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YKUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 May 2014

This is my 2nd time at this hotel where the same problems happened as the 1st stay:
- Terrible reception staff like Fatima and Yveta where they have no sense of customer service and their sarcastic attitude will ensure they wont go very far in their careers in hospitality.
- Beyond average meeting customers expectations where their only concern is financial.

The positive part is that the hotel has a nice pool but service is very basic with unexperienced staff. Basic clean rooms.

The hotel is in the middle of no where so for leisure clients do not expect to walk outside to expect anything but a main road with no shops.

PA to the GM, please do not insult me and write a stock standard reply. It is meaningless

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GTAUH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 May 2014

The Novotel at Al Bustan Abu Dhabi is newly opened (May 2014). The hotel is situated on the busy airport road and suffers from noise pollution at most times of the day and night. The main dining room (buffet style) feels and looks like an office canteen, plastic chairs and tables. This is a shame as the food was a good standard and well presented.
The bedrooms are small and again can best be described as functional. The Amber bar is just that Amber! the lighting is awful with the same plastic chairs and tables, a most uncomfortable venue to meet friends.
The pool is on one side of the hotel and enjoys the sun only up till 1pm in the afternoon, after that it is totally in the shade. This is a real shame as the infinity pool is very attractive and a good size.
For a one night stopover not a bad venue, the hotel provides everything you require, but there are much nicer hotels in Abu Dhabi at a similar price.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steve1249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 May 2014

The property is very new and and also the staff is therefore not very old either and are reeeaaallly a very eager. Service levels are very high and food quality and taste is very good. Location is slightly away from the buzz but taxi is easily available and not very far.

Room Tip: all in all a good place to stay
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShamikJoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Abu Dhabi Al Bustan

Property: Novotel Abu Dhabi Al Bustan
Address: Novotel Abu Dhabi Rashid Bin Saeed Al Maktoum Rd | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #39 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 
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