This property left me feeling a bit confused. There is so much to like about this place, but for some reason, I cannot seem to give it more than a three out of five rating.
First impressions of this hotel are stunning. The lobby is chic and breath-taking, the elevators glisten with their different-colored granite designs and the staff are professional and warm. We had booked a Deluxe Club Room, so we were brought up to the Club Lounge for check-in. Check-in was very fast and we were led to our room. One of the things that kills me about Jumeirah is the poor information found on their website, particularly with respect to the rooms descriptions. As noted on the website (at least at the time of booking and through today), the Deluxe Club Room is to have a day sofa. The room we were initially allocated did not have one, so we asked if we were in the correct room. We were then brought to a new room which did have a sofa, but it was a wall-to-wall sofa, so I am still unsure as to whether a room exists as depicted on the website. Granted, the room was lovely, but you just felt a bit puzzled. I really do wish they would do something about their website, as I had a similar problem with the Zabeel Saray property.
The room itself was interesting. The first room was claustrophobic, but had spectacular views outside, as well as had the beautiful bathtub with a view featured in some of the pictures on here. The next room (a grand deluxe perhaps) also had stunning views and a grand entrance, but the bathroom really left a lot to be desired for a hotel of this calibre, and particularly a new hotel. The bathroom would be something found in a three-star hotel, so be mindful when making a decision as to room type: do you want a larger bedroom or a breath-taking bathroom? The deisgn of the room was nice, but felt a bit cold. Granted, again Jumeirah does a terrible job of featuring their rooms, but the pictures seemed like the rooms would feel a bit warmer, but the stark white walls gave it a crisp feel, bordering on coldness. Quality fabrics and leathers throughout, but something felt very corporate about this hotel. In fact, I would highly recommend this hotel to corporate travelers but not to resort-seekers. I wish we would have stayed at the Fairmont instead, particularly, as we ended up stopping by there after visiting the Grand Mosque, and I was really impressed with the feel.
The club lounge is well worth the expense. The staff is amazing, and the food is unbelievable. We did not even have to have lunch elsewhere, the food was so good. The lounge is also immaculately decorated and has a beautiful feel to it. I echo this comment with respect to all of the restaurants and common areas: they are all absolutely beautiful and no expense was spared in presenting a stunning product to its guests.
As for the infamous window-washing schedule, we were there two nights and had dirty windows all day and night both nights. It was a shame because it did ruin the view (which, in my opinion, is one of the largest positives about this hotel), so I was quite disappointed by that, but I understand management's response. You can't keep them glistening all day, but I was shocked at how dirty they actually were. I expected maybe a light film of dirt, but instead, there were huge clumps of mud/dirt.
I would have to say that I would be cautious in determing whether to recommend this hotel to someone else, particularly as the rates were much higher than would be justified for the product delivered, but I am always one for second chances. The architecture is stunning, the service is spectacular and the food is out of this world. Just keep expectations regarding room and views in check. Also, Jumeirah, please do something about your website and its room descriptions!
- Official Description (provided by the hotel):
- Jumeirah at Etihad Towers - experience contemporary luxury with genuine hospitality and personalized service in a setting of spectacular design and dramatic architecture in Abu Dhabi's premier location; the Corniche. Enjoy a range of exceptional leisure options, unwind in one of the design-led rooms, suites, and serviced residences, be impressed by unique venues for social events including outstanding conference and meeting facilities, and discover unparalleled culinary experiences. ... more less
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- Also Known As:
- Jumeirah At Etihad Towers Hotel Abu Dhabi