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“Stunning in just about everything”

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Jumeirah at Etihad Towers
Ranked #1 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 21 April 2013

This was a last minute decision that turned out to be the perfect weekend break. The room was high-tech but also had the personal touch and the staff could not do enough. Great TV, free internet everywhere and those nice little Nespresso machines.

If you find 24/7 5* dining expensive then there are hordes of places in AD just a few minutes taxi ride away and the Marina shopping mall less than 2k. Pools are excellent with one for the kids and the staff bring around small refreshments (cooled melon/ices) and cold towels gratis. While not spectacular the beach is clean and fine safe for kids. Also visit the observatory in the adjacent tower that shares the slightly bland atrium. While all views are spectacular this is the highest point in AD.

What would make an already outstanding hotel perfect? There is still work in progress in adjacent towers so expect a few clanking sounds (but not intrusive) - if you needed total seclusion and chill then a city hotel would never really provide this anyway. There is no indoor pool which, while not a problem in April might be missed in the heat of the summer. Finally, the shower spilled over but probably because it sent such a fantastic jet in the 1st place.

We got a great deal, possibly because the final outside touches are still being put in place but more likely because AD now has a glut of 5* hotels but not as much happening in the hotter months.

Room Tip: Go for the Corniche view - its more interesting and still has sea views.
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  • Stayed: April 2013, travelled as a couple
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1  Thank DubaiDan27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 23 April 2013

Dear Guest,

Greetings from Jumeirah at Etihad Towers and many thanks for the nice review.

I am very pleased to read that you enjoyed your stay with us especially the in-room facilities, hotel location and service. Your compliments have been conveyed to the team; it is very motivating to have our efforts appreciated. I have also shared your valuable feedback regarding the in-door pool with the concerned team.

It was a pleasure looking after you and on behalf of the entire Jumeirah at Etihad Towers team I hope to welcome you back soon.

Doris Greif
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,212 - 2,218 of 3,361 reviews

Reviewed 20 April 2013

This is a really nice place to come and enjoy a meal or coffee and tea and some of the fabulous cakes and especially the cupcakes.
It is spacious, very comfortable, and has a relaxing feel about it with a water feature and large glass wall allowing a nice view across the pool to the waterways beyond.

The service is impeccable with staff very knowledgably on all the different kinds of teas available.

This is a must place to visit whilst in Abu Dhabi, enjoy.....

  • Stayed: January 2013, travelled with friends
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1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 23 April 2013

Dear Guest,

Greetings from Jumeirah at Etihad Towers and many thanks for the lovely review.

I am glad to know that you enjoyed your visit at Lobby Lounge and many thanks for your recommendations about our specially designed cupcakes.

On behalf of the entire Jumeirah at Etihad Towers team I look forward to welcoming you back and remain

Best Regards,

Doris Greif
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2013

The hotel is clearly of a 5 star physical standard. It is such a pity that the serice standards in a number of ways do not live up to the marble and great design concepts that are evident throughout the hotel. Unfortunately the seems to be a reliance on the physical assets and sacrificing the real service standards one expects from a hotel of this stature.

It would be quite easy to make the leap from very good to excellent. All it takes is some solid training, a bit of Staff empowerment and a lot of smiles.

  • Stayed: April 2013, travelled on business
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Thank Andre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 22 April 2013

Dear Guest

Greetings from Jumeirah at Etihad Towers and thank you for taking the time to post your review.

I am concerned to read that the service standard is not up to your expectation, it would be very helpful if you could please provide us with specific feedback and write to me at Doris. Greif@jumeirah.com so we can take corrective action. Many thanks for your advice about training and staff empowerment.

It was a pleasure looking after you and we all hope to welcome you back soon.


Best Regards

Doris Greif
General Manager

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Reviewed 18 April 2013

We are just finishing a weeks stay and will be returning to this true 5 star hotel with a rare ability to look after business guests and holiday guests. We were the latter on this occasion and have enjoyed every day. Great selection of restaurants 1 or 2 a bit pricey and first class service from stff who truly care.
We look forward to our return

  • Stayed: April 2013, travelled as a couple
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Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 22 April 2013

Dear Guest

Greetings from Jumeirah at Etihad Towers and thank you for taking the time to post your nice review. I am very pleased to read that you enjoyed your stay with us. We have conveyed your compliments to entire team.

Many thanks for your recommendation and we look forward to welcoming you back.


Best Regards

Doris Greif
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2013

First visit at the Etihad Towers and certainly will not be the last. Professional service with a personal touch. Special thanks goes out to Kathleen Stuck, Julian (front office), Mirafel,(Rosewater Restaurant) Beatrice (Rosewater restaurant) Nazrul and Mohammed (lifeguards).
A fantastic family break, could not fault the hotel, staff or service. Excellent rooms and attention to detail. Would highly recommend

Room Tip: Ask for sea views, we had adjoining rooms and the views were stunning.
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  • Stayed: March 2013, travelled with family
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2  Thank Azmal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 28 April 2013

Dear Guest,

Greetings from Jumeirah at Etihad Towers and many thanks for your lovely review.

I am very pleased to read that you enjoyed your stay with us. Your compliments have been conveyed to Kathleen, Juliane, Marifel, Beatrice, Nazrul and Mohammed; it is indeed very motivating to have our efforts appreciated.

Thank you for your recommendation and on behalf of the entire Jumeirah at Etihad Towers team I hope to welcome you back soon.

Doris Greif
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2013

Good location with beautiful room view. Helpful and friendly staff. Fast responds and personalized service.
We stayed there for one night. They traded us very well from check in until check out. We booked the panorama sea view room which is on the 30th floor. The room was sooooo clean and beautiful. They provided news paper welcome drink refresh towel and so on as a standard of 5 star hotel. At night the housekeeper will clean the room put the night lips cream and special chocolate. We were very happy and enjoyed everything. What a good experience I've ever had. Keep it up. Thank u guys for making my day.

  • Stayed: April 2013
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Thank cyruschuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 22 April 2013

Dear Guest,

Greetings from Jumeirah at Etihad Towers! Many thanks for your lovely review and beautiful picture. I am very pleased to read that you enjoyed your entire stay with us.

It was indeed a pleasure looking after you and on behalf of the entire Jumeirah at Etihad Towers team I hope to welcome you back.

Best Regards,

Doris Greif
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2013

Perfect, modern and not pretentious. The right kind of people paired with very attentative staff. Pleasent atmophere, nice decor, pool and beach. Great selection of restaurants and bar. I will come back!

  • Stayed: April 2013
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Thank Stefano_Nardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 22 April 2013

Dear Guest

Greetings from Jumeirah at Etihad Towers and thank you for taking the time to post your great review. I am very pleased to read that you enjoyed your stay with us.

It was a pleasure looking after you and we all hope to welcome you back soon.

Best Regards

Doris Greif
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah at Etihad Towers

Address: West Corniche, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Abu Dhabi
#1 Luxury Hotel in Abu Dhabi
#1 Spa Hotel in Abu Dhabi
#1 On the Beach Hotel in Abu Dhabi
#1 Romantic Hotel in Abu Dhabi
#3 Business Hotel in Abu Dhabi
Price Range: £124 - £405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah at Etihad Towers 5*
Number of rooms: 382
Official Description (provided by the hotel):
Jumeirah at Etihad Towers - experience contemporary luxury with genuine hospitality and personalized service in a setting of spectacular design and dramatic architecture in Abu Dhabi's premier location; the Corniche. Enjoy a range of exceptional leisure options, unwind in one of the design-led rooms, suites, and serviced residences, be impressed by unique venues for social events including outstanding conference and meeting facilities, and discover unparalleled culinary experiences. ... more   less 
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Also Known As:
Jumeirah At Etihad Towers Hotel Abu Dhabi

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