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“Excellent”

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Jumeirah at Etihad Towers
Ranked #1 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 18 August 2013

We had excellent four days at this beautiful hotel , I also loved welcoming juice :) , i am impressed with the cleanliness of the rooms, and the environment in general is excellent, moreover a nice smile on workers ,

  • Stayed: July 2013, travelled with family
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1  Thank Wayel_Huraib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 25 August 2013

Dear Wayel_Huraib,
Thank you for comments and review of your experience at Jumeirah at Etihad Towers. We are delighted that our personalized touches and service have made your stay that much more unforgettable and unusual. We hope we have the pleasure of seeing you again at Jumeirah at Etihad Towers.
Best regards, Doris Greif, General Manager

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2,049 - 2,055 of 3,271 reviews

Reviewed 15 August 2013

The best and more luxurious hotel that my wife and I have ever stayed at. We were upgraded to the Deluxe King Club Room on our arrival to the 53rd floor and were treated like royals. The club lounge is differently well worth it - excellent value! No need for us to go out to any other eating places during our stay. Whether it is breakfast, light lunch, afternoon cakes & sandwiches or an evening light dinner, with champagne happy hour 6.00pm to 8.00pm, you have it all. You could even have alcohol refreshments anytime during the day, from 12.00 midday to 12.00 midnight - all complimentary! In a country where alcohol is very expensive at any hotel you stay at, this without question is on it's own for value! We will not stay anywhere else when visiting Abu Dhabi again! Quality Plus!!!!

  • Stayed: August 2013, travelled as a couple
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2  Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 20 August 2013

Dear Mark O,
Thank you for such a wonderful review and the recommendation of our Club Executive Lounge, it’s truly appreciated.
We are delighted that our personalized touches and service have made your visit to Abu Dhabi that much more memorable and special.
We hope we have the pleasure of seeing you again at Jumeirah at Etihad Towers, where you are always welcomed and fondly remembered.
Best regards, Doris Greif, General Manager

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Reviewed 15 August 2013

My family and I have just returned from this hotel, where we stayed in the 2 bedroom residence tower, and first impressions were excellent. The decor and magnitude of the hotel is breath taking, certainly one of the best we have stayed in. The service of the ground staff (pool bar and restaurant staff) was excellent.
However I am afraid there are a number training and communication issues which should be addressed which left me disappointed. The front desk said one thing and then would call to say that mistake had been made. I cannot go in specific details, however it left us disappointed and would not be returning to the hotel again, nor would we recommend this to any of our friends and family. Some of the issues were;
The front desk is not informative at all.
Apart from the beach and pool there is nothing for the kids (mine are 12 and 8, and after the 3rd day got bored).
We had a toilet leak in one of the bathrooms, after reporting it 3 times without anyone turning up we gave up.
The rooms were not serviced 4 out of the 7 days we were there. The manager said they only service the apartments twice a week. This is not mentioned anywhere on the hotel website.
Due to my younger daughter being unwell, we requested a late checkout of our last day. I mentioned I wouldn't mind paying half the rate until 9PM. This was refused, I would understand this being the case if the room was required. but the front desk informed me that the room was not booked after us. I felt that the management were not attentive enough and hence lost my custom. It put be of Abu Dhabi.

Room Tip: 2 bed room was good, but no dressing table in master or other bedroom, had to go into the bathroom t...
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  • Stayed: August 2013, travelled with family
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5  Thank Jaggy_boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 20 August 2013

Dear Guest,

We value your feedback, as it gives us an insight in which areas we are exceeding guest expectations and were we still can improve our services. Thank you very much for your compliments towards our colleagues from pool bar and restaurants, we will pass on the comments to the respective colleagues.

I have personally investigated your points mentioned in your email below and would like to inform you about my investigation findings as follows;

In regards to the urinal flash valve leaking in your apartment, I understand that our colleague from Engineering received your complaint late in the evening on the day you checked in, went to your apartment seeing that your “Do not disturb light” was switched on. In order not to disturb you and your children at this late hour, our Engineering team informed us that our technician went back to your apartment on the next day, 8th of August and completed fixing the leak.

In regards to our Housekeeping service for our serviced residences which we are providing daily, including three times per week linen and towel change, I have checked with our Housekeeping department and we did find that your Apartment has been serviced daily, with changing linen and towels on 4 days and towels only on 3 days of your stay, apart from the day of departure, as your residence was on ‘please do not disturb’. Thank you very much for bringing this to our attention to be able and re train our colleagues from Housekeeping.

On the day of your departure, I understand that you called the reception and Ronald our receptionist offered you a rate of AED 700 plus 16% for a late check-out at 11pm, after speaking to you Ronald indeed realized that he did make a mistake by offering you a lower rate and called you to state that the rate we can offer would be 1400 plus 16%, which was our best available rate on the 14th August, we do apologize for the inconvenience caused.
Speaking to our Asst. Front Office Manager Pierre, our procedure of late check-out rates was explained to you and due to a gesture from our side and as an apologies for the inconvenience Pierre granted for you a late check-out at 9pm. We are not aware that at any point our colleagues have been refusing a late check-out in our hotel, either in our serviced residences or hotel rooms.

We are very sorry to read about your daughter being unwell and we would have appreciated to have received this information during your interaction with our colleagues to be able to assist you further as we have a paramedic in our hotel who would have been more than pleased to help. We do hope that your daughter is feeling better now.

Dear Guest, we do hope that all of your points have been answered, but please feel free to contact me directly if you wish to discuss my email further.
We do hope to have the opportunity of being able to welcoming you back at Jumeirah at Etihad Towers and I will personally make sure that you are well looked after and I remain,
with warmest regards, Doris Greif

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Reviewed 14 August 2013

We had excellent six days at this beautiful hotel , we were a party of six and we had an amazing time. Our rooms were upgraded and the views were out of this world. My favorite was the city view room.The staff are wonderful, Simon, manager in the food and beverage department was lovely and sorted all our queries for us, Rahul, Ganesh and Nagesh were very helpful and sorted out veggie food for us on a daily basis. At the pool side staff are extremely friendly and are willing to help you at all times, special thanks to Saravana who sorted out veggie club sandwiches for us at lunch time and a special thanks to Chandminta for making fab cocktails and a special thanks to Brett who always had a smile on his face and made us feel really welcome at he pool side. We were very lucky with the weather, for this time of the year it was not too hot. Finally you will not be disappointed if you pick this hotel. We can't wait to go back.

Room Tip: City view room is amazing at night time.
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  • Stayed: August 2013, travelled with family
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3  Thank ragini50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 20 August 2013

Dear Guest,
Thank you for comments and review of your experience at Jumeirah at Etihad Towers. We appreciate the time taken to post the message and I’m extremely happy to hear that our personalised service by Simon, Rahul, Ganesh, Nagesh, Saravana, Chandminta and Brett were both positive and memorable. Your message has been shared internally and sent to Food and Beverage Department, Rosewater restaurant team, Nahaam restaurant team as well as the pool and beach team where they were thrilled. I do hope we have the pleasure of welcoming you back to Jumeirah at Etihad Towers in the future.
Best regards, Doris Greif, General Manager

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Reviewed 12 August 2013

This is indeed a beautiful building. We were arriving here on my husbands birthday, so I had emailed a couple of days before to advise them of this. The room had been decorated to wish him happy birthday and we were given complementary wine and a birthday cake with which to celebrate. Thank you for these lovely touches which made it very memorable.

Most staff that we came across during our short stay were fantastic. Cleaning staff were superb, leaving the room spotless morning and evening. Additional touches such as chocolate gifts and Rimani the turtle, left for us and the children, brought a smile to all. Room service breakfast was delicious. Nahaam restaurant was a delight. Door staff and concierge knowledgeable and friendly. In comparison with other high end properties in the area, Etihad Towers is incredibly good value for money. Would definitely consider again when next in Abu Dhabi.

The only reason this property gets a 4 rather than a 5 is that we had a problem with the hotel transportation from the airport. This took speaking to 5 different members of staff before we felt it was taken seriously and were happy with the outcome. Thank you to the night manager, Wael Latif Ayad, who was able to do this.

  • Stayed: August 2013, travelled with family
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3  Thank Plane_Talking_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

One of the most beatiful buildings I have ever been to. Luxurious interiors, rooms are just wonderful. We had a seview room although from the bathroom we could also see the city - Emirates Palace. Unbelievable experience. However, definitely recommend travelling around November, July was too hot (average around 50'C)..

  • Stayed: July 2013, travelled on business
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1  Thank Rad28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 18 August 2013

Dear Guest,

Thank you for comments and review of your experience at Jumeirah at Etihad Towers. We are delighted that you enjoyed your stay with us.

On behalf of the entire team we do hope to see you back with us sometime in the hopefully not too distant future and look forward to that day.


Best regards,

Doris Greif
General Manager

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Reviewed 11 August 2013

An amazing hotel with all we could hoped for. Excellent service and all employees we had come in contact with have been fantastic. A big compliment to the management of the hotel. The room had a fantastic view over the city and the layout and design of the room was superb. Enjoyed our short shopping trip and we will be back.

  • Stayed: August 2013, travelled with friends
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2  Thank LaurenceBer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris G, General Manager at Jumeirah at Etihad Towers, responded to this reviewResponded 20 August 2013

Dear Laurence Ber,
Thank you for comments and review of your experience at Jumeirah at Etihad Towers. I’m extremely happy to know that our personalised service was both positive and memorable. I do hope we have the pleasure of welcoming you back to Jumeirah at Etihad Towers in the future.
Best regards, Doris Greif, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah at Etihad Towers

Address: West Corniche, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Abu Dhabi
#1 Romantic Hotel in Abu Dhabi
#1 Family Hotel in Abu Dhabi
#1 On the Beach Hotel in Abu Dhabi
#1 Luxury Hotel in Abu Dhabi
#3 Business Hotel in Abu Dhabi
Price Range: £149 - £420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah at Etihad Towers 5*
Number of rooms: 382
Official Description (provided by the hotel):
Jumeirah at Etihad Towers - experience contemporary luxury with genuine hospitality and personalized service in a setting of spectacular design and dramatic architecture in Abu Dhabi's premier location; the Corniche. Enjoy a range of exceptional leisure options, unwind in one of the design-led rooms, suites, and serviced residences, be impressed by unique venues for social events including outstanding conference and meeting facilities, and discover unparalleled culinary experiences. ... more   less 
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Also Known As:
Jumeirah At Etihad Towers Hotel Abu Dhabi

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