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“An out of this world experience”

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Jumeirah at Etihad Towers
Ranked #1 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 6 January 2014

We stayed here for a few days but we will be back! This is a great resort holiday for couples and families. The room was spectacular - we were upgraded and so we had an even better room with amazing views, quality fittings and lots of space. We loved the special touches in the room like the linen mats by the bed, chocolates and small gifts left as a part of the bed turn down. The staff were professional and friendly, remembering you even though they must see thousands of people each day. The food at all the restaurants was exceptional. Our only gripe was the coffee which is the one very small area for improvement. this hotel was exceptional value for money.

  • Stayed: July 2013, travelled as a couple
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2  Thank Jjeurotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRJumeirah, Guest Relations at Jumeirah at Etihad Towers, responded to this reviewResponded 8 January 2014

Thank you very much for your compliments! We are delighted that you enjoyed your stay and our restaurants.We are very happy that you are planning to come back and we are looking forward to your next visit.
Best regards,
Guest Relations Team

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Reviews (3,225)
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1,830 - 1,836 of 3,225 reviews

Reviewed 6 January 2014

Picked up by driver at airport for nice drive to Hotel. Arrived on my wifes birthday 27/12 about 10 p.m and had a quick check in in exec lounge and straight to room. I had advised the hotel it was my wifes birthday and they left a cake, flowers, rose petals in the room which was really nice. worth upgrading to exec room as you get better room and can use exec lounge for free snacks, drinks etc and breakfasts. We ate at Bice (italian) v .nice. Quest (Thai) excellent. Overall service was very good and rooms were excellent. The hotel inside is fantastic. Pool area did get busy early on and beds got taken quickly. The pool bar was a bit overwhelmed on a couple of days and they got our order wrong twice and also my wifes meal was cold, however they did bring a new meal and also gave us some complimentaryt drinks which was good Beach is also quite small so does get busy. The only real issue I can find is that by the pool / beach, there is quite a lot of building work going on ( 2 x 40 storey buildings) so there is a bit of dust and a fair bit of noise for most of the day. Apart from this issue, it is a very nice hotel. We love the Jumeriah hotels and have stayed in Jumeriah beach (Dubai) on several occasions.

Room Tip: upgrade to exec rooms, you can then have complimentary drinks, light lunches, evening meals and brea...
  • Stayed: December 2013, travelled as a couple
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3  Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRJumeirah, Guest Relations at Jumeirah at Etihad Towers, responded to this reviewResponded 7 January 2014

Thank you very much for these compliments and for being a regular guest of Jumeirah! We are delighted that you enjoyed your stay and that we added to your wife’s birthday celebration. We apologize for the inconveniences you encountered and we appreciate your very good rating. We are looking forward to welcoming you again.
Best regards,
Guest Relations Team

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Reviewed 4 January 2014

My wife and I stayed here over Christmas and new year. This hotel satisfies your needs in more than the obvious manner. Our first time at this hotel and we were not disappointed. From the moment the hotel car picked us up at the airport to the moment we checked out out every need was catered for with a discrete professionalism. Nothing was too much to ask. Booking a hotel like this you expect a certain level of service, however it was all the little things that made our stay special. Every member of staff is trained to the most exacting standards, professionalism is obvious everywhere throughout the hotel. Take out the great location, luxurious rooms and the miriad of top quality food available, these are all things you would expect from a five star hotel. The reason for my overwhelming sense of satisfaction was due to the staff. Don't be put off by the petty moaners, ok the beach could be a bit bigger. We have rebooked for summer already. A real masterclass in refined service and hospitality.

  • Stayed: December 2013, travelled as a couple
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5  Thank MLSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRJumeirah, Guest Relations at Jumeirah at Etihad Towers, responded to this reviewResponded 6 January 2014

Thank you very much for these wonderful compliments. We are delighted that you enjoyed your holiday and that our team members have added to your overall satisfaction! We are very happy that you already booked your summer vacation and we are looking forward to seeing you at that time.
Best regards,
Guest Relations Team

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Reviewed 4 January 2014

This is a very nice upclass five star luxury hotel with a exclusive shopping avenue. Unique arcitecture and great view from the hotel. The staff service minded and professional. We had a very nice and can truly recommend Jumeirah Etihad Towers hotel.

Service:
We were warmly welcomed by a hotelhostess who provided us refreshing towls and juice while we checked in. Check in went very smooth, and we were escorted to our room and got an introduction to the hotel and the facilites of the room. The staff was very attentive to our needs, but despite the high professionalism we somehow lacked "warmth and the deep commitment" from some staff members. The concierge service performed well and we were very happy with the service.

Rooms:
We were lucky and got a room with seaview. The room was very spacious. It was well kept and clean. The bathroom had both shower and bathtub. The room had all amenities we could desire - as described on the hotel´s webpage.

Other facilities:
The hotel has a huge gym with own area for women.
We can recommend "Oberservation Deck at 300". Great 360 degree view of Abu Dhabi. The top lounge is located in one of the neighbouring towers of the hotel. Easy access from the hotel lobby and complementary access for hotel guests.

Location:
The Jumeirah Etihad Towers hotel is located a little outside the city center, but afterall very centrally. It has a great location by the sea and with great view. The hotel is located vis a vis of "Emirates Palace hotel" and with easy access also to public transport. The hotel is located in "one end of" the Corniche promenade.

  • Stayed: December 2013, travelled as a couple
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2  Thank ReiseKurre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRJumeirah, Guest Relations at Jumeirah at Etihad Towers, responded to this reviewResponded 6 January 2014

Thank you very much for sharing your experience and for taking the time to review your stay in such detail. Your review will certainly be useful to other travellers as well. We are delighted that you enjoyed your stay. We really appreciate your 4 star rating and we hope to welcome you back soon.
Best regards,
Guest Relations Team

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Reviewed 4 January 2014

This was one of the first places we came to visit in Abu Dhabi. The cost of going up the towers is 75AED. But you can use the AED50 to buy tea and pastry. Really worth it. Great experience. 360 degree view of gulf and city. Not far away from Marina Mall. Taxi costs us only 20 AED, but was within a walking distance also.

  • Stayed: December 2013, travelled as a couple
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2  Thank Evghenii S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRJumeirah, Guest Relations at Jumeirah at Etihad Towers, responded to this reviewResponded 13 January 2014

Thank you very much for sharing your experience in Observation Deck at 300! We are thrilled that you enjoyed the views from the 74th floor and we hope you had a great time in Abu Dhabi. We are looking forward to welcoming you again!
Best regards,
Guest Relations Team

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Reviewed 4 January 2014

Having stayed at the jumeriah beach hotel in Dubai several times we were really looking forward to coming here. My husband and I arrived on Hogmanay for 4 nights before moving to jumeirah beach. First impressions were fantastic. Having reserved club deluxe we were immediately taken to the executive lounge for drinks whilst we checked in. Our room was fabulous with an amazing bathroom. Unfortunately that was where the delight was to end. A right royal rip off meal at the Lebanese restaurant followed by a pool/beach area that can not possibly serve the capacity of this hotel. The contrast between the two jumeirah hotels is most notable in the service levels. I think you get the point about which one is outstanding. Our final disappointment was two days in the making. Having booked and paid for a transfer between hotels, I asked if we could change the time of transfer to 9am( no guesses about the rationale). Having just come to the executive lounge to check out we were surprised to discover a charge for transfer. When we challenged them about this we were just told there was no transfer on our booking! When I presented our voucher and explained that I had shown this earlier the response was the same. I requested to see a manager. On arrival we had to go through the story again and offered the explanation that if they contacted JB they may find that they were sending a car. You would hope at this point the jumeirahs would sort out the mistake between themselves and inconvenience their customers no more! Oh no the manager of Et could not arrange to have his car take us as we had already paid JB! Oh well now plenty of time to write a report on this. In the words of my husband "we won't be back"!

  • Stayed: January 2014
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4  Thank Jaxrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRJumeirah, Guest Relations at Jumeirah at Etihad Towers, responded to this reviewResponded 7 January 2014

It saddens us that your experience did not meet your expectations and that you have faced inconveniences with the transportation between the two hotels. Our investigation has shown that the transportation has been booked by your travel agent with a car from Jumeirah Beach Hotel and therefore it did not appear in our system. Additionally, it disappoints us that your meal at Li Beirut was not to your liking and that you did not enjoy our pool area – being a city hotel, we do our best to provide a relaxing atmosphere at the pool and beach, but it’s of course different to a holiday resort like Jumeirah Beach Hotel.
Kind regards,
Guest Relations Team

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Reviewed 3 January 2014

Pleasant Stay

We were fortunate enough to be upgraded to a grand deluxe room which was beautiful. Check in and the demo of our room and controls was very good.

Overall we enjoyed our stay at the hotel, food in the Rosewater restaurant was plentiful however we had issues one night with the food being luke warm. This was acknowleged by the staff who apologised as the waremers had not been put on high enough.

The hotel we believe was full and this was evident in that all beds by the beach and pool were taken by around 10.30. Being early risers this did not impact us too much however I saw others complaining when they arrived poolside at 11 to be told there was no room for them and understandably so. Also, one morning, we left our room at 9 and left the "make up my room" and on returning at 3.30pm, the room had not been cleaned. I had to call housekeeping twice before the room was cleaned.

The ice lollies and cool towels provided by the pool were nice touches as were the cold towels in the gym.

Would we recommend this hotel? Yes. As we felt we got value for money Would we return? No, as we felt food and overall service could be better elsewhere.

  • Stayed: December 2013, travelled as a couple
    • Value
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2  Thank Misst0ri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRJumeirah, Guest Relations at Jumeirah at Etihad Towers, responded to this reviewResponded 7 January 2014

Thank you for sharing your experience.
We are pleased that you enjoyed your stay. We appreciate your very good rating even though you have gone through some inconveniences, which we do apologize for.
Kind regards,
Guest Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah at Etihad Towers

Address: West Corniche, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Abu Dhabi
#1 On the Beach Hotel in Abu Dhabi
#1 Luxury Hotel in Abu Dhabi
#1 Family Hotel in Abu Dhabi
#1 Romantic Hotel in Abu Dhabi
#3 Business Hotel in Abu Dhabi
Price Range: £96 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah at Etihad Towers 5*
Number of rooms: 382
Official Description (provided by the hotel):
Jumeirah at Etihad Towers - experience contemporary luxury with genuine hospitality and personalized service in a setting of spectacular design and dramatic architecture in Abu Dhabi's premier location; the Corniche. Enjoy a range of exceptional leisure options, unwind in one of the design-led rooms, suites, and serviced residences, be impressed by unique venues for social events including outstanding conference and meeting facilities, and discover unparalleled culinary experiences. ... more   less 
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Also Known As:
Jumeirah At Etihad Towers Hotel Abu Dhabi

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