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“Wonderful Hotel with wonderful staff”

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Ramada Abu Dhabi Downtown
Ranked #55 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Hotel with wonderful staff”
Reviewed 26 November 2011

We stayed just one night on 12/13th November,as we were joining a cruise in Abu Dhabi we arrived there at 4am in the morning ,and thought we would book a hotel to catch some sleep before our journey to the port,
The only room left was a suite due to the Grand Prix being there that weekend it was expensive but was worth it,just wished we had had more time to enjoy it.but would certainly recommend the hotel.
The staff were brilliant as we saw that Paul Mc Cartney was appearing in concert that evening at the Grand Prix venue on Yas Island.
The porter made a few phone calls and arranged for us to get tickets for the show and we paid them,we had a fantastic time,and really a huge bonus to our holiday. Will think about going back next year.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
1 Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 27 November 2011
Thank you for taking the time to write a review about your stay at Cristal Salam Hotel. We are grateful that we were able to provide you a wonderful and satisfying experience.

Through this appreciation that we commit to strive more in maintaining the best of service to all our guests.

If there is any further way that we can assist you, please let us know. Looking forward to welcoming you again at Cristal Salam Hotel.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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699 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Swindon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2011

Stayed for three nights.
Service excellent, the staff very aware of your requirements. Valet parking of car useful since parking in this district is limited. Food was very good, many choices including roast beef !
Non smoking hotel but wooden bech out front is at least an interesting place to sit. Wine bar not yet finished, but assume will be same standard as rest of the hotel.

  • Stayed November 2011, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 27 November 2011
I would like to take this opportunity to thank you very much for your kind review and glad that you had enjoyed your stay with us. I have conveyed your kind words to our staff and very much touched by your thoughtful gesture. Your feedback encourages us to continue to provide outstanding service.

If there is anyways that we can be of further assistance, please do let us know and we are all looking forward to meet you on your next visit at the Cristal Salam Hotel.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ADMA-OPCO Offshore
Level 4 Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 November 2011

It was a bit away from my Office ( ADMA-OPCO) , so plying between was a problem . All Non Smoking Rooms did make me frustrated but eventually this policy helped me to cut down to Only "One smoke after dinner" policy.
Overall a good experience . All staff including Room girls/boys , Concierge, restaurant service, Reception were excellent

  • Stayed November 2011, travelled solo
    • Value
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Helpful?
1 Thank josecpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 4 December 2011
Thank you very much for your comments, which I was delighted to receive.
I was pleased to know that you have enjoyed your stay with us.
It is always very rewarding for my team and I to know that Cristal Salam Hotel have met your expectations.
Thank you once again for taking the time to write the review, I do hope to have the pleasure of welcoming you back to Cristal Salam Hotel sometime in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 17 November 2011

Best Hotel i was ever, excellent service, perfect crew, hope to get the hotel next time again

  • Stayed November 2011, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank boelschman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 19 November 2011
Thank you for your good comments and your kind review. We are happy to know that we were able to meet your expectations and it feels great to read you had a wonderful stay with us.

Once again thank you and we look forward to welcome you back.

Sincerely,
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Nr Cambridge
Level 5 Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 14 November 2011

I stayed 2 nights in mid-Nov at the Cristal Salam for business purposes.

It's a very new hotel, still in its "soft" opening stage - for example, the wine lounge was not open, & the swimming pool only opened whilst we were there. Also, they are still waiting for their alcohol licence - apparently this can take a while in the UAE.

The room was very well-appointed & very comfortable.

The breakfast restaurant was at the end of an "L" shaped corridor - wasn't sure what to expect - but the variety & quality of the food was very good.

There is a fitness centre (although didn't have the time to use it, so cannot comment on the equipment,) & a small swimming pool on the "roof." It's not at the very top of the hotel, as there are side walls & other equipment that provides a lot of shade - unfortunately the sun only falls on a small proportion of the sun loungers.

My only reservation is the location; it's not quite in the middle of nowhere, but it's not in the heart of all the action. However, nearby (400m-500m) is the Hotel Beach Rotana, with several restaurants)including Trader Vics - had a very nice meal there - but a bit pricey) & their own beach club (110 AED for one person for a day visit). The Beach Rotana Hotel adjoins the big Abu Dhabi Shopping Mall.

I would rate it as a good business hotel or perhaps as a base to tour around from. As mentioned elsewhere, very good service from the staff & the manager,

  • Stayed November 2011, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank MikeJenvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 17 November 2011
I would like to thank you for taking your time to provide us your feedback. It is through such response that we are able to serve our guest better.

Thank you for choosing to stay with Cristal Salam Hotel and we are all looking forward seeing you again on your next stay with us. If there is any further way that we can assist you, please let us know.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Makkah, Saudi Arabia
1 review
Reviewed 10 November 2011

a very good hotel and nice room ,service and good welcom

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nawaf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 12 November 2011
It is always a pleasure to read such fantastic reviews from our guests. I am most pleased to hear that you enjoyed your stay at our hotel. Our outstanding staff enjoying making our guests feels welcome.
Thank you for choosing to stay with Cristal Salam Hotel and we are all looking forward seeing you again on your next stay with us.

If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saxony-Anhalt, Germany
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 November 2011

New hotel, great location, great service, attentive and friendly staff, very guest orientated. We were a bit dissapointed that the pool and steam bath was still under construction (nothing had been mentioned when we booked). Nevertheless it was a very nice stay. Thank's to the staff! I recommend this hotel. It is ideal for leisure and business. Great extra: internet is free of charge.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Pila5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 8 November 2011
I would like to take this opportunity to thank you very much for your kind review and glad that you had enjoyed your stay with us. Your feedback encourages us to continue to provide outstanding service.

Furthermore, we would like to apologize for any inconvenience, as you were not been informed that due to hotel soft opening phase, some facilities are not fully operational. We highly appreciate if you would give the Cristal Salam Hotel a second chance to rectify your impression about our services.

Again, thank you and we look forward to welcoming you back in the near future.

Sincerely,

Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Abu Dhabi Downtown

Property: Ramada Abu Dhabi Downtown
Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Abu Dhabi Downtown 4*
Number of rooms: 111
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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