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“Cristal Salam Abu Dhabi - good for business trip”

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Ramada Abu Dhabi Downtown
Ranked #55 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
7 reviews
“Cristal Salam Abu Dhabi - good for business trip”
Reviewed 18 March 2012

Got upgraded to a deluxe room so instantly liked this place - rooms were good, room service good (recommend the nasi goreng) and everything was comfortable and of a good quality. Only thing to improve would be breakfast (and particularly the service). They put some random person on the small 2-seater table with me halfway through my breakfast (when the restaurant was half empty) and then ignored me for most of the service.
Would go back here happily, great location for the city centre.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kep82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 20 March 2012
I would like to take this opportunity to thank you very much for your kind review and glad that you had enjoyed your stay with us. Your feedback encourages us to continue to provide outstanding service.
We apologized for the inconvenience about the service in the restaurant which is indeed unacceptable.
Please be informed that corrective action will be taken to avoid similar situations in the future and to provide you with the best of our services on your next visit. We personally thank you for pointing these issues and it only makes us more focused on any short falls.
If there is any further way that we can assist you, please let us know. Looking forward to welcoming you again at Cristal Salam Hotel.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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688 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Abu Dhabi, United Arab Emirates
1 review
Reviewed 16 March 2012

Dear Sir,

Overall experience was of a very nice, modern, spotlessly clean hotel who's front of house staff were very helpful and provided everything I would expect.

The only problem I had was at breakfast where I felt the whole team had to sharpen up their act considerably, I felt this was in no way value for money and although I would definitely stay in the hotel again, I will not be taking the breakfast next time.

Best Regards

David Maxwell

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 17 March 2012
We appreciate the time and the effort you have taken to share with us your experience at the Cristal Hotel, guests such as yourself enable us to maintain the high standards of service expected of us.
We noticed that in general you enjoyed your stay however you faced some challenges with the slow service in the restaurant which of course is unacceptable. Our sincerest apology. Please be informed that corrective action will be taken to avoid similar situations in the future and to provide you with the best of our services.
Furthermore we would like to apologize for any inconvenience, and we highly appreciate if you would give the Cristal Salam Hotel a second chance to rectify your impression about our services.
Looking forward to welcoming you back at the Cristal Hotel.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo
1 review
Reviewed 14 March 2012

The hotel is very very clean, food is perfect and the stuff is very friendly and wounderfull hotel.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hatem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 March 2012

the service and the staff are excellent beside all the hotel facilities and comfort rooms and the stylish decoration

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alaa Aldeen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 9 March 2012
It is always a pleasure to read such fantastic reviews from our guests. I am most pleased to hear that you enjoyed your stay at our hotel. Our outstanding staff enjoying making our guests feels welcome.
Thank you for choosing to stay with Cristal Salam Hotel and we are all looking forward seeing you again on your next stay with us.

If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 February 2012

My stay at Cristal Salam was a memo rabble one. Some of our friends who had stayed in other hotels mentioned that this was much better thantheirs. Rooms are great, service is extremely good, food is great, and ambience is just right. This is also agreat place because the location is in the business area and has good connectivity to bus/taxi. I strongly recommend this for business as well as family stay.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RaviKunjithai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 27 February 2012
It is always a pleasure to read such fantastic reviews from our guests. I am most pleased to hear that you enjoyed your stay at our hotel. Our outstanding staff enjoying making our guests feels welcome.
Thank you for choosing to stay with Cristal Salam Hotel and we are all looking forward seeing you again on your next stay with us.

If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 February 2012

We came as a stopover on our way to Sydney , the staff were exceptionally helpful and took concern over the smallest detail the food was excellent and our room could not be bettered
We will book again and would certainly recommend it to anyone.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WesStala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 23 February 2012
I would like to thank you for the time and effort you have taken to share with us your experience at the Cristal Salam Hotel, guests such as yourself enable us to maintain the high standards of service expected of us.

It is always very rewarding for my team and I to know that Cristal Salam Hotel will be your first choice in Abu Dhabi.

Furthermore If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 February 2012

Clean smaller hotel, friendly stuff.
Food: Breakfast, Room Service and Restaurant is middle class at best. When you eat on the roof-terrace be prepared for very slow service and luke-warm food.
The pool is a joke.
The hotel is in a very unattractive area of Abu Dhabi. Due to this it can take ages to find a cab, and half of the cab drivers won't find it.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank a w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal F, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 27 February 2012
I would like to thank you for the time and effort you have taken to share with us your experience at the Cristal Salam Hotel. These comments enable us to maintain the high standards of service expected from us.
We apologized for the inconvenience about the slow service of the food. Please be informed that corrective action will be taken to avoid similar situations in the future and to provide you with the best of our services.
We personally thank you for pointing these issues and it only makes us more focused on any short falls. We highly appreciate if you would give the Cristal Salam Hotel a second chance to rectify your impression about our services.
If there is any further way that we can assist you, please let us know. Looking forward to welcoming you again at Cristal Salam Hotel.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Abu Dhabi Downtown

Property: Ramada Abu Dhabi Downtown
Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Abu Dhabi Downtown 4*
Number of rooms: 111
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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